Office Moms, Slobs, Princesses Stir up Distracting Soap Opera

You’ve seen the sign, or some variation of it: “Clean up your mess.  Your mom doesn’t work here.”  It’s an obvious reminder to the slobs among us that they’re a real problem. But there’s a flip side to this problem: the office “mom” – male or female – who cleans up after the slobs.  That may sound like a good thing, but office moms create their own set of problems.

Office moms come in two flavors; those who clean up the physical debris left by others and “e-moms” who try to clean up other people’s emotional garbage.

To read the rest of this article from the Cincinnati Business Journal, see: Office moms, slobs, princesses stir up distracting soap opera http://www.bizjournals.com/cincinnati/stories/2007/06/25/smallb5.html

There are people who leave physical messes and people who leave emotional messes like hot-tempered, hostile staff no one wants to tangle with and bosses who want go-fers to take care of their personal, menial chores.

The fact is some people are lazy, uncaring and irresponsible.  They act like overgrown children or arrogant princes/princesses expecting to be waited on.  You have to decide which values matter most.  Is it leaving people alone, because of politeness or fear, or setting and enforcing communal standards of behavior, despite resistance?

If you ignore slobs, resentment will grow among staffers who get stuck cleaning up other people’s messes.  Weak staff will also want slob privileges.  Resentment will destroy productivity.

Volunteer office moms clean up other people’s physical messes.  Acting out of courtesy or martyrdom, office moms appear to be benevolent.  But even if they’re happy cleaning up after others, there’s an insidious side effect that can cost more than the immediate benefits.

When someone caters to grown “children,” the latter tend to remain children.  Lack of responsibility about break rooms usually leads to lack of responsibility about team effort.  It spreads to messy, worthless paperwork and incomplete projects.

The most insidious and destructive side of the slob-mom equation are people who dump emotional garbage around the office (e-slobs) and their partners, e-moms, who listen sympathetically and try to clean up the messes.  E-slobs continually vent their hurt, frustration, complaining and criticism.  They want support for personal agendas.

One variant of e-slobs are bosses who want emotional voids filled by endless praise and unconditional love.  They often create loyalty tests for you to prove your love.  For example, they’ll demand that you miss important family events in order to wait on them over trivial matters.

E-moms encourage melodrama and make feelings more important than productivity.

Of course, you want your staff to care about one another, but e-moms and e-slobs take a tremendous toll on overall productivity.  You need to intervene quickly if you have a slob team.

E-moms, e-slobs and princesses create the same symptoms.  Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t be a slob or dependent boss who needs an office mom.  Don’t look for a warm, soft, friendly shoulder on which to cry at work.  And don’t waste work time on melodrama.  Handle your feelings on your own time.

On the flip side; don’t be an office mom.  You won’t make things better being a peacemaker.  Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

Work is about work, not soap opera.  Stick to that agenda and you’ll be better off.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Abusive, Bullying, Toxic False-Friends

There are toxic people in every environment – toxic lovers, husbands, wives, parents, children, relatives, bosses and coworkers.  Many people let bullying friends continue abusing them because they want to maintain the friendship.  They won’t disagree with or hurt the feelings of the false-friend even if he or she’s a righteous, narcissistic control-freak. However, if you don’t stop these bossy, self-centered bullies, they’ll increase your anxiety and stress, harass you and make your life miserable, take over your life and eventually turn other friends against you.

Joan had a problem with her friend Shelly.  Shelly was sure that she knew what’s right about everything and was intent on straightening out Jane.  She told Jane that Jane was a failure because of numerous character flaws; that’s why Jane’s children were not as successful as Shelly’s.  She said that if Jane didn’t do things the way Shelly told her, Jane’s part-time business would fail and Jane would be a failure her whole life.

Shelly corrected Jane about every detail; how Jane dressed, what she ate, who she talked to, what she read and where she went to church.  She also knew how Jane should behave to prove she was a true friend to Shelly.  If Jane didn’t change, Shelly either cried or got very indignant and angry.

Shelly was always convinced she was absolutely right and perceptive enough to recognize Jane’s hidden fears.  Faced with Shelly’s certainty and a few accurate remarks by her, Jane was thrown into self-questioning and self-doubt.  She agonized that maybe Shelly was right.  It was hard to argue against Shelly’s righteousness and total conviction.  As soon as Jane started, Shelly got angry and rebutted every one of Jane’s objections with reasonable sounding answers.  Or Shelly changed the subject and verbally attacked Jane.  Jane could never convince Shelly that she was wrong or that she was a self-righteous bully.

Also, selfish Shelly was the center of attention.  Most of their conversation was about Shelly’s emotional melodrama.  Only at the very end did Shelly pause to tell Jane where she was wrong.

The few times Jane has brought up a problem of Shelly’s, Shelly attacked Jane, claiming that Jane was jealous of Shelly or that Jane once did what she didn’t want Shelly to do.

After every conversation with Shelly, Jane felt discouraged, depressed and defeated.  She was afraid that if she told Shelly what she really felt, she’d lose her best friend.

Every situation is different; every situation has complications that limit possible solutions.  Solutions to each situation will have to be designed specifically for the people involved.  For example, in Jane’s case, she was afraid that if she argued or disagreed with Shelly, Shelly would sabotage Jane to all their friends. However, there is a general rule: The longer you accept the righteous put-downs and control by a bullying, abusive false-friend, the more your confidence and self-esteem will be battered.  You must gather the will and determination to act.  You must learn skills of planning and successfully executing effective tactics.

The key to Jane’s breaking free was to see that Shelly was an abusive bully, not a true friend.  Jane realized that true friends don’t act the way Shelly did.  That realization gave Jane the will – the determination, perseverance and grit – to be honest with Shelly.  Jane realized that the friendship she might lose was one that hurt, even though Shelly called it “best friends.”  Jane also prepared herself and her other friends for what Shelly was likely to do in retaliation.

Jane didn’t argue, debate or try to prove to Shelly that she was a bully.  Jane simply stated how people had to act in order to be her friend and to be in her personal space.  Shelly was shocked that Jane finally found the backbone.  Of course, Shelly was convinced that Jane was wrong.  Shelly tried to turn their friends against Jane, but Jane’s preparation paid off.  The friends had had similar experiences with Shelly.

For another example, in “How to Stop Bullies in Their Tracks,” see how Tammy stopped a false-friend who tried to force food down Tammy’s throat even though Tammy was trying to diet.

Toxic, righteous, controlling, bullying, abusive false-friends usually don’t change.  The relief and freedom you feel when you clear them out of your environment tells you that it was worth the effort.  You’ve reclaimed your spirit and your life.