You Can Change Attitude Problems at Work

Increasing productivity is relatively easy because you can measure and quantify production, and then respond effectively.  But how do you fix poor attitudes, which you can’t quantify? Actually, it’s not that hard.

A list of poor attitudes typically presented to me by managers and employees includes negativity, insubordination, narcissism, hyper-sensitivity, bullying, abuse of power and lack of responsibility.

To read the rest of this article from the Silicon Valley/San Jose Business Journal, see: You can Change Attitude Problems at Work

http://www.bizjournals.com/sanjose/stories/2007/11/19/smallb3.html

A typical list of behaviors that result from those attitudes is: chronic gossip, back-stabbing, sarcasm, negativity, manipulation, sabotage, formation of cliques, nepotism, favoritism, critical complaining, whining, demeaning comments, bullying bosses, dishonest evaluations, flaming e-mails, disrupting meetings, abusive remarks, ignoring suggestions, “Drama Queens,” blowing up in response to feedback, turf-control, crabbiness, over-reactions, lack of communication, mind reading, people who want their minds read, pointing fingers, taking things personally, the loud, silent treatment and my all-time favorite: “not my job.”

I use a straightforward, action-oriented approach that changes company cultures infected with poor attitudes.  The key is to be clear and specific about which attitudes and behaviors you want, and then to require participation in a culture that has them.  Don’t be a conflict-avoidant manager.

How do you clarify attitudes you can’t quantify?  The first step is to acknowledge that although you can’t quantify attitudes like “narcissistic control-freak,” you can recognize and document behaviors without resorting to mind reading, moral judgments or personal attacks.  Then you can act on your documentation of non-professional versus professional behavior.

Make sure it’s legal.  Then everyone from the owner on down is required to subscribe to or sign off on the new code of professional behavior.  The code then becomes a significant part of everyone’s evaluations.  Be consistent in rewarding the desired behavior and having consequences for actions against your code.

You won’t get everyone to buy in immediately.  So what?  Band together with the core group that wants to turn things around or to improve what you already have.

As you weed out a few resistant bullies, you’ll find that merely going through the process will change most employees’ behaviors.

Reinforce your expectations with new employees; publicize your code during hiring interviews.  Don’t bring people on board who argue with the code or who think the team should adjust to accommodate their personality or favorite styles that violate your code.

If someone has toxic behavior in another department, don’t bring them into your team in hopes you can change their long-term patterns.

High standards for positive attitudes protect everyone from unprofessional behavior.  Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullying by "Self-Esteem Police"

George Will reported in his Newsweek column, “More Stimulating that the Stimulus,” that “In Ottawa, the sensitivity police in a children’s soccer league announced that any team attaining a five-goal lead would be declared to have lost, thereby sparing the feelings of those who were, if you will pardon the expression, losing.” This was confirmed by many other articles including, “Win a soccer game by more than five pints and you lose, Ottawa league says.”  Although the title says enough, here are some quotes from the article, “In yet another nod to the protection of fledgling self-esteem, an Ottawa children’s soccer league has introduced a rule that says any team that wins a game by more than five points will lose by default… Club director Sean Cale… said the league’s 12-person board of directors is not trying to take the fun out of the game, they are simply trying to make it fair. The new rule, suggested by ‘involved parents,’ is a temporary measure that will be replaced by a pre-season skill assessment to make fair teams.”

The Club fields teams between the ages of 4 and 17.

It’s hard to keep calm when we hear this kind of idiocy.  I suppose next they’ll want the Ottawa Senators to stop shooting if the ever get a two goal lead.

The bullies here are not good soccer players who score many goals, although they might be if they go overboard into vicious fouling and nasty taunting against overmatched opponents.  The bullies here are the members of the Club Board who act like self-appointed “Self-Esteem Police.”

Bullying by “Professional Victims” One of the 5 types of bullying that we deal with regularly is the “Profession Victims” who use their hyper-sensitivity and hurt feelings to manipulate and control their environment.  They win when you accept that your job is not to hurt their sensitive feelings.  Professional Victims and their supporters say your job is to do everything they want in order to please them…and they’re never satisfied. They win when everyone else is walking on eggshells to avoid hurting their feelings and causing them to blow up or withdraw into a pouting silence.

The rules of soccer, when followed, already make the game fair.

Professional Victims assume that their children’s psyches and self-esteem are weak and fragile The slightest problem will damage them forever.  As if kids can’t maintain their self-esteem when they’re beaten badly by a better team. I assume, on the contrary, that children begin strong and have to be taught to see themselves as weak and fragile Children are not damaged by failing or learning their present location in the hierarchy of inborn gifts and hard work.  I assume that when children fail it’s because they haven’t worked hard enough.  The solution to not succeeding is to work harder to fulfill your potential.  Children survive intense pressure, challenge and struggle.  When they improve, their self-confidence and sense of competence increases. Also, we all have much more choice about how we feel You have to be taught to have low self-esteem after you lose at something you know you’re not very good at.  You have to be taught to have stress, anxiety and depression after you lose.  You have to be taught to wallow in negative self-talk and self-bullying.  You have to be taught to give up. People who succeed in life respond by directing their energy into a vow to do better and a determination to work harder, get better and win at life We’ve all been beaten down at times.  We’ve all found out where we stand in the hierarchy of who’s faster, stronger, smarter, prettier.  And our position in that hierarchy has nothing to do with happiness or self-esteem.  Ask any great athlete how they motivate themselves after having been beaten.  Ask any great mother or father how they motivate themselves to do better after they’re done something really dumb in their family.

The general rule is never to give the Self-Esteem Police or the Professional Victims credence or power.  Treat them as bullies and learn to stop them.  Tell them to suck it up; stop creating and wallowing in hurt feelings.  The lesson for these kids is to have more inner strength, courage and perseverance and to get more skillful so you can succeed in the real-world.

We need to learn how to win.  Winning is critical for our survival as individuals and societies.

The general rule in winning big is to not be a jerk about it.  Grownups are supposed to learn not to thrash their kids when they’re young,  The big kids in any extended family are supposed to learn how to make it fun for the little kids to play ball with them.  We’re supposed to learn how to be gracious winners when someone isn’t in our league in any game. The general rule in dealing with defeat is to gather yourself, get more skillful and do better next time.  And if you’re not good enough to be a champion, decide to be happy enjoying playing at any game in life, whether it’s sport, dance, music, art or any other area of endeavor where there are only a few “work class” players.

Expert coaching can help you design a plan for each individual child; from those who tend to be aggressive and nasty to those who tend to withdraw and need lots of encouragement.

By the way, so much scorn was heaped on the Ottawa soccer club that they did get rid of that rule.  They now have a new mercy rule “under which a game will be called once one team has a lead of eight goals. Whichever team is ahead at that time will be credited with the win,”