How’s this for a challenging assignment: You’re the new manager of a 14-person team that’s been together four years.  During your first two days with the team, nine people come to you one-to-one and complain vehemently about two team members, Laura and Frances. They’re angry: Laura and Frances come in late, leave early, ignore assignments and are sarcastic and nasty.

Supposedly, Laura and Frances claim they’re the best employees and, therefore, entitled to set their own schedules and to offer their honest opinions to improve the others.  And your predecessor didn’t do anything to change that behavior.

To read the rest of this article from Business First of Louisville, see: Take steps to change a culture of entitlement in the workplace http://www.bizjournals.com/louisville/print-edition/2011/04/08/take-steps-to-change-culture-of.html

The situation outlined above is real; only the names have been changed to protect the guilty.  The manager of the team involved stepped up to the challenge and the resulting change was well worth it.

Beware of organizations that are proud they never fire anybody.  Destructive entitlement and deadwood will accumulate.  When results matter, good workers will be forced to work around their unproductive and difficult co-workers.

If you’re leading a team with members who believe they’re entitled to do whatever they please, don’t ignore the problem.  You can change a culture of entitlement in the workplace but understand at the outset that fixing things will require courage, strength and perseverance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Many people wrote and called for coaching after last week’s post, “Stop Bullies Who Demand their Way.”  Although their circumstances varied, their fundamental hesitation was the same: “How can I defend the behavioral standards I want if that means angry confrontations with my blood relationships?” Some common situations were:

All the callers recognized that continued, long-term exposure to those bullies would destroy their own and their children’s self-confidence and self-esteem.  They could see how the bullying was causing sleepless nights, anxiety, nail-biting, discouragement, negative self-talk and even depression.  Their children’s school work suffered.  They could see their children either being beaten into submission or adopting bullying as their own strategy for success.  So why didn’t the adults act?

Some were afraid of the economic consequences of resisting spouses, parents or grandparents with money.  Some were afraid the bullying would increase.

However, most were afraid that if they objected to such treatment of themselves or of their children, they would split the family into warring groups or have the whole family turn against them.  Most were embedded in cultures that reinforced the idea that “family is family” and “blood is the most important thing.”  Most thought it was morally wrong to say “No” to elders or relatives.

They had tried everything they could think of: understanding, reasoning, sweet-talk, begging, bribery, appeasement, the Golden Rule and threats but nothing had been effective in changing the bullying behavior.

So they were stuck, knowing they were tolerating bullies and behavior that was harming them and their children.

Their hope was that I could provide a magic technique to convert those adult bullies into nice, sweet, kindly relatives; the loving, caring, concerned relatives they thought they’d have.

But they had already tried all the “magic wand” techniques and discovered that those family bullies wouldn’t change.  After all, from the bullies’ perspective, why should they change?  They’d gotten away with being abusive, demanding bullies for years; they got their way so why change?  They were beyond appeals to conscience or to considering the feelings they were hurting.

I’ve seen bullies like that have near-death experiences due to cancer or accidents, and still resist changing.  They’ve mastered brutality as a strategy to get what they want from life.  By now, it’s all they know.

In my long experience, each successful client had to face a difficult choice and make a different one then they had before.

They had to support good behavior instead of bad blood.

They had to change their inner questions from, “How can I fit in?” or “How can I do what I’m supposed to?” to a question of “What behavior will I allow toward my children or in my space, no matter who the perpetrator is?”

They had to insist on good behavior toward themselves and their children, even if that meant challenging the previously rotten family dynamic.  They had to become models of the actions they were preaching to their children.

The first step in creating a bully-free personal space is always for us to rally our spirits; to become strong, brave, determined and persevering.  Endurance endures.  Then we can make effective plans, take skillful steps and get the help we need.

We can begin a little soft, but bullies inevitably force us to become firm.  Sometimes that meant denying the perpetrators access to their children.  Sometimes that means leaving when the bullying starts.  Sometimes that means standing alone and being a scapegoat.  But often, when we insist on good behavior, many members of the family will also step up to the higher standards; they’ve simply been waiting for someone to take the lead.

In all cases, we have to fight the culture we’re embedded in.  Plans have to be developed that fit the specific situations we’re in: are spouses on the same page, how bad is the economic dependence, how far away do we live?

But in all cases, we must hold out to ourselves and our children a better culture, in which people behave with caring, kindness and respect to each other.

We have to overcome our fears that we’ll be alone; fears that in the end, the only people who stand by us are family, so we have to pay the high price it costs to maintain relationships.  However, we’ll discover that by clearing brutality out of our space, we’ll open up space for people we want to be with.

Review the case studies of Carrie, Jean, Doug, Kathy, Jake and Ralph facing different family bullies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.  Many times, when faced by our firmness, family bullies will give in.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Of course I have to explain what I mean by that stark statement.  I use the words “power” and “empowerment” to refer to different ideas.  You may have other words to describe the difference.  The difference is much more important than the particular words used.  Power has gotten a bad reputation but I want to bring it back as one of the essentials in life. Most people I meet say they want to be empowered in the sense that they want other people to listen to them, respect what they ask for and act toward them in decent, respectful ways.  What I hear is a sense of being given something – respect, civility, being taken seriously.  Notice that there’s no common form of the word that allows us to take empowerment whether or not the other person wants to give it to you.

Maybe a good example of what I object to in this use of the word empowerment was captured in a commercial for Hummers that lasted for only a short time.  It showed an upscale young woman with her 4-5 year-old son having fun at what looked like a public playground.  Suddenly a large, coarse, crude looking woman was there with her large, crude, coarse 4-5 year-old child.  The bully shoved the upscale child aside and took over the slide they both wanted to use.  The upscale mom glared at the other mother, who glared right back.  The upscale child looked crushed and did nothing.

The upscale mom was fuming but said and did nothing.  Instead, as the next scene showed, she bought a new Hummer and was happily driving with her child as the voice over intoned that she now felt “empowered.”

Nothing like a new Hummer to make you feel empowered.  Even though she never said or did anything to protect her child and help him get his turn on the slide.

Power’s bad reputation is because of the many misuses of power that we’re all aware of.  A seemingly logical mistake was to think that since power can be misused and “absolute power corrupts absolutely,” any power is dangerous and bad.

Power is neutral.  Power is the engine that moves us through life.  Power is as necessary as an engine is.  We all know what it’s like trying to motivate or depend on a person who has little or no engine.

Without an engine, nothing is possible.  With a great engine we can get somewhere.  And with a great engine, we must also have a great steering wheel and brakes.  As Spiderman’s uncle said to him, “With great power comes great responsibility.

Unlike empowerment, power is ours for the taking.  We must take power over ourselves and over our personal space.  Freedom isn’t free.  No one can give you freedom and liberty.  They must be fought for and won by each individual.

What does this have to do with taunting, teasing, harassing, bullying and abuse?

When we take power over our inner world, we can also take charge of our outer world.  If we ask bullies to stop but they don’t, we don’t have to beg them, we don’t become victims while we’re waiting for laws, policies and programs to be enacted in order to empower us; we act from our own personal power.

Of course, I don’t mean for us to become murdering vigilantes.  But I do mean for us to act skillfully to protect ourselves and to stop bullies.  We don’t go buy a Hummer to feel good.  We do something to rectify the situation in which there’s bullying or abuse.

Empowerment that’s given, gives shallow and hollow confidence and self-esteem.  Confidence and self-esteem are real and deep when they’re forged by standing up courageously, powerfully and skillfully to challenging situations.

Relentless bullies are predators.  They see weak people as easy targets; they become bolder in their attacks.  They see strong people as difficult or dangerous to them and they go looking for easier targets.

Take power over yourself – discipline and train yourself.  Take power over your personal space – decide who you’ll allow on your islandTake power over your present and future.