You can't make all employees happy -- and shouldn't try

I’m often asked to help leaders motivate employees because productivity, quality, attitudes and morale are low.  Leaders typically assume that unhappy employees are the problem, and making them happier – with team-building, money, perks or more involvement in decision-making - is the solution. That might seem like good sense but the answer doesn’t lie in accommodation, appeasement or consensus involving the most demanding employees.

To read the rest of this article from the East Bay Business Times, see: You can't make all employees happy -- and shouldn't try http://eastbay.bizjournals.com/eastbay/stories/2004/08/16/smallb6.html

The key isn’t being nicer; the key is leaders leading and followers following.

It’s true that many employees and managers will be more productive when they are treated the way they want.  But it’s equally true that many will enjoy their jobs only if they don’t have to be productive or evaluated honestly.  These people want to control every decision, put their feelings before work, be catered to and applauded for throwing temper tantrums.

Some examples of different leaders who got into trouble trying to be too nice.  For details, see the original article.

• The staff in one division of a company was unable to form three-person customer service teams because only 15 of 17 people wanted them.
• At another company, workers were allowed to interrupt senior leader meetings, rudely challenge any decision and make personal attacks on leaders.
• In an under-performing unit of a third company, a new supervisor evaluating a resistant and mediocre employee saw a five-year history of excellent reviews.

Lack of appropriate leadership at these companies created power vacuums that attracted negative, critical, unhappy and abusive people who wanted control.  Well-meaning leaders had perpetuated the lie that the best way to encourage employee productivity and professional growth was to placate them through sympathy, begging, bribery and allowing them to act out.  These cultures were self-described as “employee centered, caring, consensus and win-win.”

A key initial step in solving the problems was seeing them as cultures of entitlement, appeasement and rule by petulant, demanding “children.”

The workplace is not a therapeutic environment.  Companies do not exist to make us comfortable and happy, or give unconditional approval.  If your feelings are hurt by honest, professional evaluations, prepare for disappointment.  If they’re hurt by differences in responsibility and authority between leaders and followers, become a leader.

We don’t get to vote on everything.  We can’t force everyone to treat us the way we want.  We get rewarded for productivity and success.  We often have to suck it up and be productive when we’d rather not.

Ultimately, companies are in business to make a profit.  Well-meaning leaders who work too hard at being nice, caring people can find themselves carrying 100 percent of the burden to please the most hostile, demanding employees who aren’t contributing to the success of the organization.

Consensus leadership and flat hierarchies are fads that are finally beginning to pass.  They are simply not efficient or effective enough to succeed.

Leaders lead by determining direction, establishing goals and expectations, and judging employees by performance.  Leaders don’t have to be bullies or ogres.  Of course, listening to employees can be a great asset.  But, in the end, leaders are responsible for leading the way so employees can follow.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Stop Bullies: Support Good Behavior, not Bad Blood

Many people wrote and called for coaching after last week’s post, “Stop Bullies Who Demand their Way.”  Although their circumstances varied, their fundamental hesitation was the same: “How can I defend the behavioral standards I want if that means angry confrontations with my blood relationships?” Some common situations were:

• A bullying spouse.
• A bullying teenager.
• Sometimes parents or other biological relatives, sometimes in-laws and sometimes step-parents, who are nasty, demanding, degrading, brutal and abusive.
• Relatives, sometime biological, sometimes in-laws and sometimes step-parents, who reject, demean and even hit the callers’ children.  These tyrannical, sarcastic relatives call the kids losers, compare them unfavorably to siblings, cousins and ancestors who turned out bad (“You’re just like so-and-so”) and demean and degrade the kids relentlessly.

All the callers recognized that continued, long-term exposure to those bullies would destroy their own and their children’s self-confidence and self-esteem.  They could see how the bullying was causing sleepless nights, anxiety, nail-biting, discouragement, negative self-talk and even depression.  Their children’s school work suffered.  They could see their children either being beaten into submission or adopting bullying as their own strategy for success.  So why didn’t the adults act?

Some were afraid of the economic consequences of resisting spouses, parents or grandparents with money.  Some were afraid the bullying would increase.

However, most were afraid that if they objected to such treatment of themselves or of their children, they would split the family into warring groups or have the whole family turn against them.  Most were embedded in cultures that reinforced the idea that “family is family” and “blood is the most important thing.”  Most thought it was morally wrong to say “No” to elders or relatives.

They had tried everything they could think of: understanding, reasoning, sweet-talk, begging, bribery, appeasement, the Golden Rule and threats but nothing had been effective in changing the bullying behavior.

So they were stuck, knowing they were tolerating bullies and behavior that was harming them and their children.

Their hope was that I could provide a magic technique to convert those adult bullies into nice, sweet, kindly relatives; the loving, caring, concerned relatives they thought they’d have.

But they had already tried all the “magic wand” techniques and discovered that those family bullies wouldn’t change.  After all, from the bullies’ perspective, why should they change?  They’d gotten away with being abusive, demanding bullies for years; they got their way so why change?  They were beyond appeals to conscience or to considering the feelings they were hurting.

I’ve seen bullies like that have near-death experiences due to cancer or accidents, and still resist changing.  They’ve mastered brutality as a strategy to get what they want from life.  By now, it’s all they know.

In my long experience, each successful client had to face a difficult choice and make a different one then they had before.

They had to support good behavior instead of bad blood.

They had to change their inner questions from, “How can I fit in?” or “How can I do what I’m supposed to?” to a question of “What behavior will I allow toward my children or in my space, no matter who the perpetrator is?”

They had to insist on good behavior toward themselves and their children, even if that meant challenging the previously rotten family dynamic.  They had to become models of the actions they were preaching to their children.

The first step in creating a bully-free personal space is always for us to rally our spirits; to become strong, brave, determined and persevering.  Endurance endures.  Then we can make effective plans, take skillful steps and get the help we need.

We can begin a little soft, but bullies inevitably force us to become firm.  Sometimes that meant denying the perpetrators access to their children.  Sometimes that means leaving when the bullying starts.  Sometimes that means standing alone and being a scapegoat.  But often, when we insist on good behavior, many members of the family will also step up to the higher standards; they’ve simply been waiting for someone to take the lead.

In all cases, we have to fight the culture we’re embedded in.  Plans have to be developed that fit the specific situations we’re in: are spouses on the same page, how bad is the economic dependence, how far away do we live?

But in all cases, we must hold out to ourselves and our children a better culture, in which people behave with caring, kindness and respect to each other.

We have to overcome our fears that we’ll be alone; fears that in the end, the only people who stand by us are family, so we have to pay the high price it costs to maintain relationships.  However, we’ll discover that by clearing brutality out of our space, we’ll open up space for people we want to be with.

Review the case studies of Carrie, Jean, Doug, Kathy, Jake and Ralph facing different family bullies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.  Many times, when faced by our firmness, family bullies will give in.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Are You Defeated by Defeat?

What do you do after you’ve been hit hard and knocked down by life?  What do you do after your dreams have been shattered?  What do you do after you’ve been rejected or lost everything?  What do you do when you’ve been defeated?  What do you do when you realize you chose an abusive bully and you don’t know how to protect your kids?  The wisdom of the ages, from all traditions and cultures, gives the same answer, even if the reasons are very different. In “The Ghost and the Darkness,” Val Kilmer plays a British engineer trying to build a bridge across a river in Africa.  Two lions, accurately named “The Ghost” and “The Darkness” begin stalking and killing the men building the bridge.  The lions outsmart every attempt to trap and kill them.

Finally, Val Kilmer develops a brilliant plan to trap one of the lions in a railroad car.  They do trap the lion but he escapes, burning down the car.  Kilmer is devastated and defeated.

The killings mount until the workers start leaving.  They hire a skilled hunter, Michael Douglas, who is also caustic and sarcastic.  At the climax to the first half of the movie, when the hunter sees Kilmer’s dejection and hears of Kilmer’s failed plan, he says, “There’s an old saying in boxing, ‘Everyone has a plan until they get hit and knocked down.  Then the plan goes out the window.  What matters is what you do after you’ve been hit and knocked down.  Do you stay down or do you get up and fight again?’”

There it is.  Kilmer faces his plans in ashes and his life as a failure because the men will leave, the bridge will be abandoned and he’ll never get another job.

The tension comes to a head when Douglas has a plan but the lions outsmart him and kill all the wounded men in the hospital.  Douglas, the great hunter, is devastated and defeated.  In total, the lions killed over a hundred men.

Kilmer says to him, “There’s an old saying in boxing, ‘Everyone has a plan until they get hit and knocked down.  Then the plan goes out the window.  What matters is what you do after you’ve been hit and knocked down.  Do you stay down or do you get up and fight again?’”

There it is; the point of the movie; the point for all of us in the real world.  Will we be defeated by defeat, will we give up when we’re back to square-one, will we give up when life is unfair or too destructive for us or will we get up and fight again, build again?

We, who don’t face killer lions everyday, still do face risk and disaster everyday by:

• Human agency – we get fired, we put our savings down on the wrong stock, we give our retirement money to the wrong Ponzi scheme, some maniac or drunk driver kills people we love, some crazy person kills us and 10 others at work, we’re in the wrong place at the wrong time when a riot, revolution or war breaks out, our parents are toxic, our grown children won’t let us see our grandchildren or our spouse is negative, harassing, bullying and destroying our kids’ self-esteem and confidence, and running away means being broke.
• Natural forces – tsunami, earthquake, hurricane, prolonged drought or flood.

Even the smaller failures growing up can seem like disaster – we fail a test or a course, we’re rejected or dumped by someone gorgeous or handsome, our secrets are spread over school or the internet, we don’t make a team we’d hoped for or counted on, we don’t get into the school of our choice, our parents don’t or can’t give us the latest stuff, the cool kids scorn us, we do something really embarrassing. Our children face the same questions repeatedly: Will we be defeated by defeat; will we give up when we’re back to square-one; will we give up when life is unfair or too destructive for us or will we get up and fight again, build again?

“No one can make you feel inferior without your consent,” Eleanor Roosevelt.

As adults, our job is to:

• Teach kids to get up and fight and build again, no matter what happens, no matter how unfair, no matter how devastating.  Remember the sign on the bridge to Terabithia, “Nothing Crushes Us.”
• Be models of great-hearted human beings who are not defeated by defeat; who don’t give in to depression and discouragement; but instead, who get up and fight and build again.  Our job is to be models of courage, strength and resilience in the face of whatever life holds for us.  Our job is to be models in the hope that our children will be inspired to be as great-hearted.

Notice, I ignored whether Douglas and Kilmer finally kill the lions.  Yes that’s important to building the bridge and to the material parts of their lives.  But that’s not important to the human spirits of Kilmer and Douglas being great because they’re undefeated by defeat; to them having the indomitable will to continue, no matter the obstacles and not knowing whether they’ll succeed.  Okay; the factual resolution is that the Ghost and the Darkness are now preserved in the Field Museum in Chicago – and they did kill that many people.

“Strength comes not from physical capacity.   It comes from indomitable will,” Gandhi.

Notice, I also ignored the historical implications of colonialism.  Of course, that’s there, but that’s not the main point for my life.

The point is to use the movie to stimulate in me the greatest that I can be.  There are thousands of heroes and heroines, real and fictional, who can remind us to get up off the floor when life has knocked us down.  The point is to use everything I see and hear to inspire me to choose whether to live a selfish, shabby, sordid story or a great and worthy story; to chose to be the hero of my life.

“Glory is not in never having been knocked down.  Glory is in rising up again, each time you are knocked down,” Vince Lombardi.

Amy Chua, "The Chinese Mother," is a Bully

Amy Chua’s article in the Wall Street Journal, “Why Chinese Mothers are Superior,” has gotten enough publicity to make her book, “Battle Hymn of the Tiger Mother,” a best seller.  She’s clear that she uses the term “Chinese Mother” to represent a certain way of treating children that may be found in people from many, many cultures. If many people adopt her style of parenting in order to make their children play at Carnegie Hall that would be a shame.  Amy Chua is an abusive bully.

She beats her children into submission and claims that they’ll have great self-esteem as well as becoming successful in the competitive jungle of life because they can accomplish the very few things Ms. Chua thinks are important.

They also won’t suffer from anxiety, nightmares, negative self-talk and depression because they’ll be successful in her real world.  The bullying and beatings will make them as tough as nails.  They’ll wipe out your kids; you lazy, slacking, guilt-ridden, ambivalent, permissive American parents.

Some of her ideas and claims are:

• “What Chinese parents understand is that nothing is fun until you're good at it.  To get good at anything you have to work, and children on their own never want to work, which is why it is crucial to override their preferences.”
• “Chinese parents can order their kids to get straight “As.”  Western parents can only ask their kids to try their best.”
• “Western parents are extremely anxious about their children's self-esteem…Western parents are concerned about their children's psyches.  Chinese parents aren't.  They assume strength, not fragility, and as a result they behave very differently.”
• “Chinese parents demand perfect grades because they believe that their child can get them.  If their child doesn't get them, the Chinese parent assumes it's because the child didn't work hard enough.  That's why the solution to substandard performance is always to excoriate, punish and shame the child.”
• “Chinese parents believe that their kids owe them everything.”
• “Chinese parents believe that they know what is best for their children and therefore override all of their children's own desires and preferences.”

Therefore, she proudly states that never allowed her daughters to:

• “attend a sleepover
• have a playdate
• be in a school play
• complain about not being in a school play
• watch TV or play computer games
• choose their own extracurricular activities
• get any grade less than an A
• not be the No. 1 student in every subject except gym and drama
• play any instrument other than the piano or violin
• not play the piano or violin.”

Why will some people take her seriously? People who think that American culture produces only losers – selfish, lazy, narcissistic, weak, slacker teenagers and adults who will never succeed – will be tempted to improve their children’s test scores acting like Ms. Chua did.  People who enjoy beating their children into submission will be tempted to use her ideas as a justification for dominating and abusing their children.  People who think that China is the next rising super-power and that today’s Chinese children will rule the world and our children won’t be strong and determined enough to stop them will be tempted to channel their children down Ms. Chua’s narrow track.

There’s a grain of sense in what she says, but that grain is covered by a mountain of brutality that will be successful in creating only slaves or another generation of bullying parents, not in creating fully human beings.

What’s wrong with Ms. Chua’s ideas?

• She lives in a kill-or-be-killed world of desperate striving for the most material rewards of success.
• She’s rigid, narrow, and all-or-none with only two possibilities.
• She allows only a few criteria for success – Stanford or Yale, violin or piano, maybe ballet.  I assume only one or two acceptable careers like lawyer or professor.
• She assumes that there are only totally slacking children (Americans) or totally successful children (with “Chinese Mothers”).  If you give children an inch, they’ll become complete failures.
• She assumes that there’s only one way to get children to work and succeed.  Because no children want to work at the right subjects, you must beat them into submission physically, verbally and emotionally.
• She thinks that the only way her children can be successful and happy and honor their parents is to be champions at her approved activities.
• There’s almost no joy in their lives.  Yes, there’s a moment when her daughter masters a difficult two-handed exercise.  But the best that the rest of life holds is the thrill of victory and success at winning.  There’s no possibility for joy in doing activities that thrill your soul and uplift your spirit.

Ms. Chua has only one value – compete and defeat; win at any cost. This is a great and necessary value.  It has made our society the first world.  But if when the only value, when she ignores all the other equally great and necessary values she becomes inhuman – a barbarian, a torturer, no better than a Nazi or Communist or Fascist.

No wonder she’s aghast at all the personal attacks.  She may be a brilliant law professor and accomplished writer but she’s completely out of touch with the world’s great traditions championing other values like great character, individuality, liberty, self-determination, love, beauty, compassion, spirituality and human connection.  That’s why people take it so personally.  Ms. Chua is attacking our most cherished values; cherished for good reasons.  These values make us human in our most fundamental American, western ways.

Ms. Chua represents inhumanity justified by Darwin and Marx.  She represents a revival of B.F. Skinner’s way of raising his daughter in a “Skinner Box,” as if she was a pigeon.  When she grew up she sued him.

A better approach:

• Have you observed your children individually and carefully?  One approach does not fit them all.
• Which children need you to provide more structure and which will be dedicated and determined on their own?  Which children respond better when they’re encouraged and which respond better to having their imperfections pointed out?  This is where expert coaching is helpful to design approaches that fit you and each child.
• What are your children passionate about so they become energetic and determined on their own?  Are following an artists path, playing the oboe, writing “silly” stories like “The Little Prince,” learning to program computers, studying bugs and strange sea creatures, mastering any sport, being a person who inspires others to be the best they can be, dedicating yourself to raising independent and creative children living rich and full lives, being a craftsman who makes great pianos or violins, coaching basketball teams at “minor schools” like University of Connecticut or UCLA to set winning-record streaks, being entrepreneurs like Bill Gates or Steve Jobs, making movies, loving children and a thousand other endeavors worthwhile to you?  How can you encourage and nurture your child’s dedication and skill in those areas?
• Character is critical.  All of the world’s great literature points to the deficiencies of social climbers, bureaucrats and people whose only focus is to win at all costs.  What would Ms. Chua have created if she could have gotten her hands on the children who became, for example, Harriet Beecher Stowe, Charles Dickens or Alexander Solzhenitsyn?  Or great figures in the world from Joan of Arc, Hildegard of Bingen and Mahatma Gandhi to Martin Luther King Jr. or Aung San Suu Kyi, to name only five of thousands.
• Don’t be a victim of your parents’ ideas about what constitutes success and how to achieve it.  You can give your children the tools of the mind, will and spirit and let them create their own lives that they’ll love.

By the way, Ayalet Waldman wrote a somewhat tongue-in-cheek response in the Wall Street Journal, “In Defense of the Guilty, Ambivalent, Preoccupied Western Mom.”  In part she defends her children’s choices and her catering to those choices.  In part she also defends her selfish desires to discourage her children when their activities would inconvenience her.  That’s not the answer either.

All of the poles in this discussion are the wrong places to be – being a wimpy parent or an uncaring, selfish parent or a brute.

Instead, find the fire in your children and feed that fire.  Help them become skillful and competent in areas that matter most to them.  Help them create a life that’s uniquely theirs, not one you think is proper or best for them.

Why do I say that Ms. Chua is abusive and a bully?  Let’s review – what do “Chinese Mothers” and bullies have in common.

• Bullies and “Chinese Mothers” don’t care what you think or how much pain you feel.
• Bullies and “Chinese Mothers” can do what they want to you and you’d better like it.
• Bullies and “Chinese Mothers” are right and righteous.
• Bullies and “Chinese Mothers” are the best because they’re the winners in life.
• Control-freak bullies and “Chinese Mothers” beat you into submission for your own good.
• Control-freak bullies and “Chinese Mothers” isolate you and make you dependent on them.

My conclusion is that if it looks like a bully, if it acts like a bully and if it feels like bullying then it’s a bully, even if it calls itself “Mommie Dearest.”

Transforming a Community in the Wake of School Abuse, Bullying and Suicides

Here’s a new slant on the cluster of suicides of four teenage girls from Schenectady High School, New York, that was stimulated by abuse and bullying in school and a war-zone environment outside school. Instead of working together to transform the school and the neighborhood environment, Rev. Veron House, pastor of the Life Changes World Ministries in Schenectady, and school superintendent, Eric Ely, are arguing over who was to blame and who should be responsible for fixing the problem.

Rev. House has been quoted as saying, “This is not a community problem, this is not a church problem, this is a school problem, and this is becoming a school epidemic because everyone that has done this is from Schenectady High."

On the defensive, Superintendent Ely responded, "We're not the parents of these children.  We have them a third of the time, parents have them two thirds of the time. We're going to do everything we can to keep it from happening. But ultimately, when a child goes home and takes their life, there's not a whole lot a school employee can do about that."

Who’s right?  Of course both of them are right.  But facing each other with finger-pointing makes both of them wrong.

The useful question is not who’s to blame and who should be punished, the people in the neighborhood or the principal and teachers in school.  The better question is how to bring people together after numerous and tremendously painful deaths, in order to create a community that simply won’t tolerate hate and violence in the school or on the streets.  Here in Denver, after the massacre at Columbine High School, it has taken 10 years for that healing spirit to become evident.

This question is not new.  The difficulty of establishing a safe and functional communal life after multiple, horrible deaths has been part of human struggles since the beginning of time.  For example, we see the same struggle in the families of Romeo and Juliet.

Even further back, the same subject and a wise solution are described in graphic detail in the three tragedies called the Oresteia, written by Aeschylus in 458 BC.  In the Agamemnon, the Libation Bearers and the Eumenides, the murders are for different reasons than in Schenectady and Columbine High School, but the end effect is the same.  Violent death rips apart the fabric of a community and people struggle with what to do.

Why do I bring up literature that’s 2,500 years old?  Because the violence of today has also been faced by people in all cultures, times and places, and we have recorded the approaches that only lead to more pain and also the wisdom that points the way to solutions.

Aeschylus shows that the age-old solution – pointing fingers, apportioning blame, imposing punishment, retribution and vengeance – only drives people into separate, warring camps and perpetuates the cycle of violence.  He also shows that only after the people involved have come together, having been transformed by the intense pain and suffering that everyone feels underneath their defensive and hostile poses, can they dedicate themselves to change the environment together.  One line from the tragedy is, “We must suffer, suffer into [wisdom].”

As community leaders, Rev. House and Superintendent Ely are failing in their responsibility.  Instead of analyzing and parsing out the blame, they must lead the community to come together to create a new spirit that will neither tolerate harassment, bullying and abuse at school nor the street violence that requires police and metal detectors at school doors.

Until Rev. House and Superintendent Ely rally a core of outraged students and parents to rid the area of violence, there are no tactics, plans and skills that will help them.  I’d expect Rev. House to know how rituals for painful grieving can transform the hearts of his parishioners into wisdom and determined action.  Only after they have united resolutely to clean up the school and the neighborhood, will expert tactical advice and guidance be productive.

Sexting, Harassment, Bullying and Suicide: Is the Solution More Laws?

When the parents of teenage suicide Jessica Logan called for new laws to stop “sexting,” and said that the school was responsible for stopping their daughter and her ex-boy friend and the other bullies who continued harassing her, the focus of discussion shifted from sadness about her suicide to the question of what to regulate and how to regulate it. Should we have new laws to prevent people from texting nude pictures of themselves?  Should schools be the forced to stop the practice?

As much as I feel for Jessica and her parents, they’re calling for the wrong methods to try to stop sexting.  We shouldn’t have laws to stop self-sexting and schools should not be held responsible for stopping it.  Either of those paths are over-reactions to the emotions in one situation.  They’ll lead to morasses and a huge waste of time and money.

The first problem was with what Jessica did.  The solutions to that problem don’t begin with laws.  The solutions begin at home.  Whatever the family dynamic was, Jessica sent the pornographic pictures of herself to her boy friend.  She didn’t have the sense to look ahead.  She’s not the first, nor will she be the last teenager to do something foolish with a boyfriend.  And he’s not the first, nor will he be the last ex-boyfriend who strikes back by talking or texting about his ex-girlfriend.  Of course, ex-girlfriends also have a long history of doing rotten things to their ex-boyfriends.

That problem is between Jessica and her parents.  Do you really think that any seventeen year-old girl hasn’t heard that she should be careful about what she sends in digital form, especially to boys?  Except for the ease and speed of transmission, that’s no different from someone, a hundred years ago, giving a hard copy of nude pictures of themselves to their boyfriend.  If someone wants to be that dumb, we can’t stop them, anymore than societies have ever been able to stop sex before marriage.

Teenagers have free will.  Could any of us stop our teenagers from doing all the things we thought were dangerous?  Our six teenagers taught us the futility of that attempt.  Could our parents have stopped us completely?

Beyond a short talk about the dangers of exposing yourself in public, schools shouldn’t get more involved.  We don’t need extensive and expensive educational programs.

A second issue is the ex-boyfriend’s sending pornographic pictures of someone else, and the subsequent harassment by cyber bullies, especially mean girls.  His actions and those of all the other nasty, cyber bullying girls and boys who passed around Jessica’s nude pictures, trashed her on Facebook, IM’d her and ruined her reputation can be made illegal.  This situation also illustrates the truism that means girls can be much more vicious than boys.

That’s different from the previous generation’s passing around published “Playboy” centerfolds, where the women had given permission to be seen by everyone.

This is a personal tragedy for the Logan family, but ruined reputations are an age old phenomenon and this problem was started by the person in the middle, Jessica, not by the paparazzi.  Our popular culture is no worse than most popular cultures have been, especially during times of opulence, extravagance and excess.  You can’t legislate morals successfully in such a time.

Our task as individual parents is still the same; to try to talk some sense and caution into our children and teenagers’ heads.  And many of them won’t listen and will learn their lessons the hard way.

I’m sorry Jessica didn’t have the inner strength and resilience to resist the bullying and harassment, and to move on beyond the loss of her reputation.  I hope the ex-boyfriend and all the other people involved in harassing her also learned some useful lessons that will change their future behavior.