Don't let bullies create a hostile workplace

Work bullies can ruin a culture, destroy productivity and make your life – and the lives of everyone else they target – miserable. And it’s not just bullying bosses who are the problem.  Co-workers and employees also use bullying behavior that creates a hostile workplace.

Excluding lethal weapons, here are the top dozen techniques bullies use to ruin a workplace.

To read the rest of this article from the Dallas Business Journal, see: Don’t let bullies create a hostile workplace http://www.bizjournals.com/dallas/stories/2008/06/09/smallb3.html

Most bullies use combinations of these methods.  The relentless application of these harassing, abusive techniques reinforces humiliation, pain and fear.  Cliques and mobs rapidly form. Bullying can make the targets feel helpless and situations seem hopeless.

These methods cause increased hostility, tension, selfishness, turf wars, sick leave, stress-related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes of bullying.

Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

Your operational system may look wonderful on paper, but the wrong people in the wrong culture can always find ways to thwart it.  Your pipeline leaks money and profits plummet.

A common mistake in dealing with repeated bullying is to spend much too much time and effort trying to educate, explain, understand, accept, forgive, beg, bribe, ignore, reason with or appease them.  These approaches won’t convert dedicated bullies into reasonable, civil and professional people. These approaches only stop people who aren’t really bullies, but have behaved badly one time.

During the time well-meaning or conflict-avoidant supervisors, human resource and civil rights professionals are trying these techniques to educate or rehabilitate bullies, they’re actually victimizing everyone else in the organization.  The monetary and emotional cost of tolerating or enabling bullies can be astronomical.

Determined bullies don’t take your understanding and acquiescing as kindness. They take your giving in as weakness and an invitation to abuse you more.  Bullies bully repeatedly and without real remorse.  They might appear to apologize sincerely, but you should accept only behavioral change, not good acting.

The best way to stop a bully is to stand up to them.  Expose and isolate them.  Or catch them doing something outrageous or illegal in front of witnesses.  Stopping them and having serious consequences for repetitions are also the greatest stimuli for change.

Learn what you can do to eliminate the high cost of hostile attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Phoebe Prince Suicide Alerts Us to Stop School Bullies

Maybe the suicide of 15-year-old Phoebe Prince will finally wake us up.  Maybe the articles in the New York Times, Huffington Post, People magazine and dozens of others will wake us up.  Maybe the long list of charges against the bullies and tormentors will finally goad the public to demand strong action.  Maybe charges of statutory rape, violation of civil rights with bodily injury, harassment and stalking will get a stronger response from the district attorney than, “The inactions of some of the adults at the school are troublesome.” Phoebe’s suicide is another red alert.  But we know that hundreds of other children in our schools are being bullied, harassed, tormented and abused every day.  And parents and school officials are not protecting these targets of bullying.  Some of these kids will gain strength by fighting back effectively against these predators.

Others will be overwhelmed and destroyed by the bullying, but even more, by the lack of protection by the very adults who have taken on the responsibility to protect them.  These kids will grow up concluding that they are helpless and their situations are hopeless.  They will grow up with debilitating, negative self-talk, with anxiety, stress and depression, with little confidence and low self-esteem.

We don’t need more suicides to remind us of what we saw at our own schools, what we see in our adult personal relationships and the interactions we observe at work.  We know the depths to which humans can sink.  We know how alert and courageous we must be to prevent the worst consequences.

A huge number of people failed in Massachusetts.  Start with the two boys and four girls between the ages of 16 to 18 who have been charged as adults.  Continue with the three minors who have been charged as juveniles.  Continue with their parents.  Their parents failed to teach and control their children.  Of course it’s difficult to teach and control teenagers.  But will those parents now defend their venomous children or will they stand with Phoebe Prince?

I think the greatest failure is that of the school authorities, especially the principal and the district administrators who set the tone for the teachers and staff.  They pretend to be education experts.  They pretend to be worthy to teach children.  Yet none would stand up for Phoebe or for the other girl in school who was bullied by one of the accused teenagers.

We know that there are difficulties and that they will hide behind the lie that “we didn’t know how bad it was.”  So what?  Personally as a parent and grandparent, professionally as a coach, consultant and expert on how to stop bullies I say that these people represent failure and should be forced to go into jobs in which their tasks don’t matter.

Would you want someone who pleads “difficulties” as an excuse for their failures when your life is on the line – for example, a school bus driver, a doctor, a pilot, a cop, a fire fighter, a repairman of train tracks, a quality control worker on an assembly line for your medication, pacemaker or your car’s brakes or accelerator?  I wouldn’t give them the responsibility.  All that education has been wasted on them.  And maybe the type of education currently in how-to-be-a-teacher courses is a waste.

Then there’s the rest of us: the legislators who didn’t pass laws and demand policies and programs that would protect courageous principals from law suits by the bullying parents of bullying kids; the parents who didn’t demand the best from their legislators or the enforcement of strong anti-bullying programs by their principals; the by-standers who looked the other way and remained uninvolved; the citizens who won’t pay teachers enough to attract courageous and good ones; the unions that protect their failures from consequences.

Whether the abuse is cyber-bullying, physical violence, sexual attacks or the many varieties of mean and vicious verbal and emotional abuse – the spite, gossip, rumor-mongering, ostracism, targeting or mocking – there will always be “experts” who say “it’s not so bad,” lawyers who say that it’s too difficult to write enforceable laws, and there will always be difficulties in stopping harassment, bullying and abuse.  So what if there are difficulties?  If we can’t overcome those difficulties, we don’t deserve the responsibility and trust, and we will reap the bitter fruits that will await us in our hours of need.

Is non-violent resistance really effective against bullies?

The success of Mahatma Gandhi and non-violent protest or non-violent resistance is often cited as absolute proof that such non-violent methods can defeat oppression and stop bullies.  That idea is often linked to the assertions that the world was a simpler place back when people came together face to face, a small group of committed people can change the world and there’s nothing we can’t accomplish. As much as I almost always try non-violent techniques first, I disagree strongly.  You’re better off thinking of non-violent protest as a method, a strategy or a tactic; not as a philosophy.

Let’s examine non-violent protest as if its truth as a philosophy can be tested against history.

Gandhi-ji was successful against the British and I wouldn’t argue that any other tactic he could have employed would have succeeded.  But his success only proves that in that particular circumstance, lead by that unique individual spirit, the tactic of non-violent protest was successful in getting the British to leave India.  Do you think that non-violent resistance would have been effective in India in 1857?  Or that it would help the Indian people now against Pakistan (or vice versa) or against the Muslim terrorists who recent launched their attacks in Mumbai?

I remember Martin Luther King, Jr. and the civil rights movement.   I was actually in Chicago when he led the march and rally.  Do you think he would have succeeded in leading a march in Chicago in 1920 or New York in the 1830’s (read about the mass atrocities and killings during the riots there)?  Do you think the movement would have succeeded integrating schools in the South without the Federal troops willing to shoot?

Gandhi and Dr. King were in the right places at the right times for the methods they chose.  Would either have even gotten obituaries in the newspapers if they tried non-violent protest in Hitler’s Germany, Stalin’s Russia, Mao’s China, Bosnia, Rwanda or Darfur, or against the Ayatollah or Sadam Hussein, just to name a few?

The wisdom and lessons of history are clear, whether we like them or not.  They’re found in the great literature of the world, as well as in the facts we know:

• The world was never a simpler place.  Try living your life on a self-sufficient farm, especially when the locusts or drought or flood or fire comes.  Or when a conquering horde comes over the hill to kill all the men and take the women and children into slavery.  That was dealing with problems face to face.  Remember in the Iliad what happened to mighty Hector’s wife and son.  No unemployment insurance, retirement funds or welfare.
• A small group of people can change the world.  Usually that’s what has happened, whether they start a Renaissance or a dictatorship or they’re called the Founding Fathers or Mothers.
• Although there are many things we’ve accomplished through science and technology in the physical, material world, there are many things we can’t accomplish in the organic, living world.  We will never have world peace.  We will never have a global society that encourages and makes possible everyone’s individual freedom.  Power is a reality of human nature, not freedom (as much as we Americans value it).  Protecting me and mine against you and yours, or people grabbing what they want is a reality of human nature.
• In response to a question about peaceful, non-violent protest being effective when facing Chinese soldiers with machine guns, the Dali Lama said, about two years ago, that had we stood there and prayed and chanted and reasoned, they simply would have shot us all.  Similarly, the Quakers in Pennsylvania were barred from holding office because their peaceful methods did not protect the colonists they served from Indian attacks.
• History shows that, for the most part, those who succeed practicing non-violence live in caves, deserts, misty mountains or monasteries.  Usually, they live on practically nothing or are supported and taken care of by people who brave the world in which violence is a probability.  For example, Gandhi could live poor and politically active because, in part, he was supported by the efforts and money of one of the richest women in India.

To think that we can have sustainable world peace is to indulge in childhood, magical thinking – very 60’s and 70’s.

So what can we do?  Keep working at it; be strong, skillful and resilient in your efforts; think strategically, being right isn’t enough.

Start with your personal world.  Deal effectively and individually with the bullies you find, whether they be face to face or cyberbullies, bullies at work, home or school.  Help make laws against those behaviors, but if you want society or the government to actively guarantee security, you will create Big Brother and you won’t like the consequences.

Think of non-violent protest and reasoning as initial tactics to employ.  Sometimes they’ll be effective.  Bullies will show you if non-violent protest enough to stop them.  But if non-violent resistance doesn’t stop a bully, you have to be more clever and firm.  History actually shows that usually the best way to prepare for peace is to be strong enough to wage war successfully, despite the seductively catchy bumper sticker to the contrary.  Remember, no method succeeds everywhere and every when.

Prepare yourself to be ecstatic and joyful in the world the way it is, whether you decide to change it or not.  That joy and ecstasy are signs of the saints.  As much as the world is full of all the awful things we can think of, it’s also full of beauty, grace, love and nobility.  Fill yourself with joy in the face of the full range of life.

If you can’t be happy until the world is totally peaceful and all the problems are solved, you’ll have a lousy life.  That would be a waste of your potential for wonder, awe and joy, as well as for effecting change … even knowing that change won’t last beyond your life span.