Don't let bullies create a hostile workplace

Work bullies can ruin a culture, destroy productivity and make your life – and the lives of everyone else they target – miserable. And it’s not just bullying bosses who are the problem.  Co-workers and employees also use bullying behavior that creates a hostile workplace.

Excluding lethal weapons, here are the top dozen techniques bullies use to ruin a workplace.

To read the rest of this article from the Dallas Business Journal, see: Don’t let bullies create a hostile workplace http://www.bizjournals.com/dallas/stories/2008/06/09/smallb3.html

Most bullies use combinations of these methods.  The relentless application of these harassing, abusive techniques reinforces humiliation, pain and fear.  Cliques and mobs rapidly form. Bullying can make the targets feel helpless and situations seem hopeless.

These methods cause increased hostility, tension, selfishness, turf wars, sick leave, stress-related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes of bullying.

Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

Your operational system may look wonderful on paper, but the wrong people in the wrong culture can always find ways to thwart it.  Your pipeline leaks money and profits plummet.

A common mistake in dealing with repeated bullying is to spend much too much time and effort trying to educate, explain, understand, accept, forgive, beg, bribe, ignore, reason with or appease them.  These approaches won’t convert dedicated bullies into reasonable, civil and professional people. These approaches only stop people who aren’t really bullies, but have behaved badly one time.

During the time well-meaning or conflict-avoidant supervisors, human resource and civil rights professionals are trying these techniques to educate or rehabilitate bullies, they’re actually victimizing everyone else in the organization.  The monetary and emotional cost of tolerating or enabling bullies can be astronomical.

Determined bullies don’t take your understanding and acquiescing as kindness. They take your giving in as weakness and an invitation to abuse you more.  Bullies bully repeatedly and without real remorse.  They might appear to apologize sincerely, but you should accept only behavioral change, not good acting.

The best way to stop a bully is to stand up to them.  Expose and isolate them.  Or catch them doing something outrageous or illegal in front of witnesses.  Stopping them and having serious consequences for repetitions are also the greatest stimuli for change.

Learn what you can do to eliminate the high cost of hostile attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Atlanta Teachers Cheat - Blame the Tests

Weaklings and whiners blame temptation and tempters.  That pattern of good reasons, best of intentions, and pathetic excuses and justifications to blame someone else is as old as apples and temptation.  It’s just as lame and weak now as it always was. According to Wall Street Journal articles, Beverly Hall was Superintendant of the Atlanta Public School District when at least 178 teachers have been accused of cheating to elevate student’s test scores en masse.  Administrators were also accused of “impeding the investigation, tampering with tests and intimidating teachers.”

Already, “82 of the 178 teachers and administrators implicated admitted to cheating.”  No examples of such cheating were found in rural schools.  Ms. Hall’s role is not yet clear.  The vast majority of Georgia teachers resisted the temptation to cheat and lie.

According to Kyle Wingfield, reporting for the Journal, “Many politicians and teachers have responded to the report by blaming the test and accountability measures like No Child Left Behind. This is exactly the wrong reaction: Atlanta shows us why public schools need more, not fewer, accountability measures.”  I agree.

Interim School District Superintendant Erroll Davis Jr. is cleaning house.  “At the same time, a former Atlanta deputy superintendent [Beverly Hall] agreed to go on paid leave from a Texas school district that hired her earlier this year.”

The dust will take a long time to settle.  I hope Ms. Hall’s lieutenants and all the other teachers involved spend time in prison and then find jobs in which they will not held out as role models to children trying to better themselves.  We count on teachers to be role models; to demonstrate the highest standards.

Let’s keep the focus on the overall issue – the reasons, excuses and justifications; the whining, complaining and blaming of bullies, abusers and criminals who want to blame temptation, not themselves.

The problem is not the “No Child Left Behind” mandate or standardized tests – although those aren’t perfect.

The problem is in individual humans who fail, who fall short of the standards they promised to uphold and then want to be left off the hook – no consequences, no punishment.

They used to say, “The Devil made me do it.  I had good reasons.  It’s not my fault and, therefore, I shouldn’t have to suffer.”  Now they say, “Society, the bad rules or system, too much pressure, my bad genes, my bad brain chemistry, my bad upbringing and childhood made me do it.  It’s not my fault, I’m a victim and, therefore, I shouldn’t have to suffer.”

Those are the same excuse used by men and women who bully, batter, control and abuse their dates or spouses.  They say, “It’s your fault I’m bullying you.  I can’t help myself.  It’s not my fault.”

Instead, let’s champion individual responsibility in the face of temptation – like all those teachers who resisted temptation.  All through history, in every culture at every time, temptation has been acknowledged as a fact of life.  And the need to overcome that temptation has been emphasized.  Of course we know we won’t always succeed.  Some temptations must be avoided in the beginning because we know once we start down a path; we won’t be able to turn back.

The fault is squarely on the heads and hearts of the elites who did not resist the temptation or report the weaklings who hurt all the students in their care.  The superintendent, the administrators and the teachers who colluded individually and en masse at cheating parties; the people who failed to fulfill their promise as keepers of children’s futures.

Lord Acton said, “absolute power corrupts absolutely,” as if it’s a foregone conclusion and we’re simply too weak to resist.

But Peter Parker’s uncle said, “With great power comes great responsibility.”  Like Spiderman, we all have to rise to our responsibilities.

Eric Harris, Dylan Klebolt, Columbine and Jackie Robinson

In the space of five days, we honor Jackie Robinson’s finally breaking into the major leagues by having every baseball player wear his number and we also memorialize Eric Harris and Dylan Klebolt’s massacre at Columbine High School ten years ago.  Looking at the similarities and differences between the three people is instructive. They each faced a failed system – but in opposite directions – and they illustrate character and courage – but at opposite ends of the spectrum.

The Rotten Systems Jackie Robinson was 28 when he was first allowed to play in the major leagues.  Think of what his records would have been had he not lost about 6 of his best years.  The stories about what was done and said to him fill volumes.  For starters, he couldn’t get a cab to Ebbets field on April 15, 1947 because he was black.  Some of his teammates were so racist that they wouldn’t play on the same team with him.  He couldn’t stay in many of the same hotels or eat in many of the same restaurants as the rest of the team, even after his fabulous rookie season.  Players on other teams threw balls at his head and spiked him on the base paths.  His and his family’s lives were continually threatened.

I grew up in Brooklyn and was old enough to go to Ebbets Field to see Robinson play in his second year.  The insults, curses and threats from the players and fans were still going on.  It was my personal introduction to racism.

The system that kept Robinson out of baseball and harassed him for years was rotten – full of anger, hatred and the very real possibility of killing him and his family.

Eric Harris and Dylan Klebolt faced a rotten system on the other extreme.  They were allowed to act out and show the world what they meant to do, but instead of being removed from contact with other students who were their victims, the two were coddled.

Part of what made their shooting spree so horrible for many people not directly connected with the slain students and teacher, was that it showed a generation that their basic assumption about rehabilitating even the most psychopathic-psychotic teenagers were wrong and could have terrible consequences for their own children.  The assumption was that if you kept extremely troubled kids in contact with the rest of us and gave them lots of counseling and even more chances, the troubled kids would stop being crazy bullies and would become nice people and good citizens.

Previously, kids like Harris and Klebolt would have been called juvenile delinquents and removed in order to protect the rest of us.  Of course, a few of those were removed unjustly and could have been rehabilitated if treated differently.  So we swung the pendulum all the way to the side of ignoring the signs, keeping the juvenile delinquents with the rest of us and hoping for the best.  Harris and Klebolt showed a generation what the price was for living that false educational philosophy; each one of those psychopaths could kill about ten innocent people.

That coddling attitude is very much like letting drunk drivers continue driving.  You don’t know who the next victims will be, but you know there is a very high percentage that there will be next victims.

We still haven’t righted the pendulum.  Maybe that will take a kind of well-publicized, civil rights movement or maybe just the eventual dying off of the generation that espoused such weird ideas supported by spurious educational research.  Thousands of innocent kids are bullied and harassed at school each day while society, the legal system and school principals don’t stop the bullying juvenile delinquents, psychopaths and psychotics.

Character and Courage Jackie Robinson had the character and courage to endure and surmount far worse than the bullying that is claimed to have pushed Harris and Klebolt over the edge.  Robinson kept his promise to himself and to Branch Rickey, Brooklyn Dodgers’ President, to hold himself in check until he had proven his quality as a baseball player.  He endured in order to make a point for his race.  He endured when most of us, with less character and courage, would either have given up or exploded.

Neither Harris nor Klebolt had character or courage.  Bullying didn’t push them over the edge.  They ran willingly and repeatedly right to the edge and then jumped off.  None of the adults stopped them or removed them.

When will we swing the pendulum back to the middle and start protecting the rest of us from the bullies and crazies?

How to Stop Bullies in their Tracks; 10-CD Set

New resources to help you eliminate bullies from both your work and personal life are ready to ship:* My new 10-CD set, “How to Stop Bullies in their Tracks,” complete with 20 case studies, plus a free bonus, unabridged reading of my book, “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks.” * The Bullies Be Gone system — Personal Life Bundle * The Bullies Be Gone system — Professional Life Bundle

The two new bundles bring together all of the elements and resources you need to create a bully-free environment in your professional and in your personal lives.  Listen to the CDs in the car or airplane, and refer back to the sections in the books that you'll want to read over and over.  When you purchase these bundles, you'll receive more that 20% off the price of each resource, if purchased separately.

They’re in plenty of time to help you handle the bullies you face during the holiday season and to give as presents to those in need.  Please see the details, including the Table of Contents and questions for reading groups, on the products and resources page. “How to Stop Bullies in Their Tracks” will show you how to apply lessons from 20 case studies to end bullying in your personal life and at work: * Early warning signs of overt and stealth bullies. * Stop self-bullying before it destroys your life. * The three strategies that will be successful. * Nine ineffective approaches you should stop using. * A five-step process to thwart the most determined bullies. * How to protect your personal ecology.

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“Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks” is a companion to “How to Stop Bullies in Their Tracks.”  It shows you how to guide your children and teenagers to live a bully-free life.

Good parenting requires you to teach them how to use other tactics and techniques to stop bullies in their tracks, as well as to maintain their independence, confidence and self-esteem, and to promote their emotional development. That's necessary preparation for them to succeed in the adult world at work and in personal relationships – e.g., with husbands, wives, partners, brothers, sisters, relatives, friends and neighbors.

Six case studies will teach you how to help them deal with: * Taunting, teasing and fighting. * A venomous Queen Bee. * Emotional blackmail. * A manipulative control-freak who pretends to be a friend. * School administrators. * The most important decision for teenagers. * Self-bullying.

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The Bullies Be Gone system — Personal Life Bundle

This collection of books and CDs brings together all the elements and resources you need to create a bully-free environment in your personal life: * “How to Stop Bullies in Their Tracks” – soft cover. * “Parenting Bully-Proof Kids: Stop School Bullies in Their Tracks” – soft cover. * “Bullies Below the Radar” – soft cover. * “How to Stop Bullies in Their Tracks” plus “Parenting Bully-Proof Kids” – 10-CDs.

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The Bullies Be Gone system — Professional Life Bundle

This collection of books and CDs brings together all of the elements and resources you need to create a bully-free environment in your professional life: * “Eliminate the High Cost of Low Attitudes” – 3-CDs + Workbook. * “How to Stop Bullies in Their Tracks” – soft cover. * “Bullies Below the Radar” – soft cover. * 12 bonus articles on how to deal successfully with bullies in the workplace.

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~~~ "Create an isle of song in a sea of shouts."  Rabindranath Tagore ~~~

We'll make it easy for you to get copies for everyone on your gift list by shipping directly to them.  Simply order the number of copies you want and immediately send me an e-mail with the addresses of each of your lucky friends.  In addition, if you recently purchased one of the items in the system and want to get the rest now, e-mail me and I'll give you a special discount on “Parenting Bully-Proof Kids” and the 10-CD set.

Of course, you can also get the personal coaching you need for your specific situation.

Best wishes for a joyous, bully-free life, Ben

Teenage student harassed, bullied and beaten, but none of the adults at school protected him.

According to numerous reports, a teenager was bullied at West Middle School in metro Denver.  The boy had pencils, markers and a calculator taken; he was called fat; he was called “gay” because he was involved in musical theater; because he was from musical theater, he was called a “Nazi.”  Eventually, he tried fighting back against his tormentors.  But he wasn’t big or strong enough and was beaten severely.  He suffered a broken collar bone and head injury.  The published picture of him is self-evident.  Now that the case has become public, the community is in an uproar and the Cherry Creek School District has responded by expelling the bully.  The bullied boy has reported that the bully threatened to beat him more when he returns.  Three other students, who also threatened to beat up the victim, have been required to sign contracts that they won’t harass the boy.  That’s nice of the school district to go that far. Of course the legal wrangling will go on for a long time.

There’s so much to say about this example of hostility, abuse and brutality.  I want to comment on only a few areas.

The adults failed.  Whether they blame the legal system or say they didn’t know; they failed. Since the severe beating happened at the end of November, don’t you think that every student in school knew what was happening? 

The parents of the bully and his collaborators failed.  They are supposed to know their children’s character and to stop their children’s bullying.

The teachers failed.  They are supposed to know who torments, abuses and bully’s another student and they are supposed to stop it.  They allowed a hostile, abusive environment to continue.  If the typical educational approaches don’t work rapidly, they are supposed to intervene in other ways.

The principal failed.  The principal is supposed to set a tone of zero tolerance.  The principal is supposed to be courageous enough to cut through the legal red tape and somehow stop bullies.  If the teachers don’t stop it, the principal is supposed to stop it and then get rid of those cowardly and/or ignorant teachers.  The worst beating happened at the end of November and the principal did nothing effective for three months until the story became public.

The administrators in the school district failed.  The administrators are supposed to be courageous enough to cut through the legal red tape and somehow stop bullying.  If the principal doesn’t stop it, the school district administrators are supposed to step in and then get rid of that cowardly and/or ignorant principal.  The worst beating happened at the end of November and the district administrators did nothing effective for three months until the story became public.

How can we hold up these teachers, principal and school district administrators as models for children?  They have failed as models.  Despite, or maybe because of, their colleges and universities, their degrees and certifications, their possible expertise in some course matter, they have shown themselves to be ignorant or cowardly or inept or all three.  They have failed the public trust and are unfit to be teachers, principal or administrators.

They should not be allowed to hide behind a poor legal system.  We all know that there are schools in the most violent locations in which courageous administrators, principals and teachers bullying.  And they do it in the face of the same.

The 14 year-old boy who was bullied has shown himself to be courageous.  He has succeeded.  At first he did what we all try to do.  We try accommodating in hopes that the bully will move on.  We ask bullies to stop; we take the bullying; we try to understand what lousy home lives we think bullies must have; we try to rise above it.  These tactics may stop many kids who are temporarily trying on bullying to see what it feels like, but those tactics don’t stop dedicated, relentless bullies.  They are not effective for teaching children to stop bullies at school.

Eventually that boy fought.  I say he succeeded because, even though he was severely beaten he did what was necessary to try to stop his tormentors.  He lost the fight but he emerges as the one person who is not a coward in this affair.  He can hold his head up high all his life.  He can keep his self-esteem.  He can judge the adults as cowards and failures.  I hope he is resilient enough to bounce back  and continues to resist to bullies the rest of his life.  I hope that when he becomes an adult with more choices, he creates a personal life that is bully-free.  Sometimes, a tormented teen can fight back and win – as in the case of the “Teen acquitted in punch.”

Of course, bullies will always exist .  America is not unique, nor are we the worst people in the world.  We are outraged and we will try to make better systems.  And more important, we still must train , seek and hire people who can act effectively, no matter how poor the system is at any moment.  And we must educate and prepare individuals to be as courageous as that 14 year-old boy.

Among other places, this story was carried by the Denver Post (Bullies called teen “Nazi” and “gay”), 9news (Student says he was bullied, beaten because he’s German), the Denver Channel News (Boy: School Bullies Harassed Him Because Of German Ancestry) and the Denver Post Neighbors Forum (Article Discussion: Cherry Creek teen may face bully in court).