Don't let employee with bad attitude prevail

Attitude is critical.  If your attitude is good, then misunderstandings, disappointments and adversity can be handled professionally and kept from escalating in serious problems. But a poor attitude can turn even minor issues into a job-threatening mess.

To read the rest of this article from the Denver Business Journal, see: Don’t let employee with bad attitude prevail http://denver.bizjournals.com/denver/stories/2005/03/14/smallb2.html

For example: Opal was a young employee, new to a well-functioning team.  Her supervisor had already acknowledged that Opal was bright, competent, personable and likely to be a star.  Unfortunately, in Opal’s mind, she already was a star and entitled to celebrity treatment.

Like other team members, Opal was allowed to work four ten-hour days as long as she adjusted her schedule with the rest of the team to ensure coverage at all times.  But Opal rapidly began taking advantage, setting her own schedule without consulting anyone and taking time off at the beginning and end of the day.

These seemed like minor incidents to her supervisor, who reminded Opal of the team agreement about coordinating schedules and pointed out that she was alienating some people.  Opal became visibly upset and argued vehemently that she deserved special treatment.

Opal took a minor, easily fixed issue and escalated it into a big problem.  Opal’s supervisor told her that the agreement to coordinate flextime was the way it was.  Opal retorted that she didn’t like it and her supervisor could expect her to be displeased and show it.

Opal dimmed her own rising star with her bad attitude, made worse because she was so blatantly self-centered and oblivious to team processes.

Opal then reported her displeasure to her boss’s boss.  Later, when Opal’s supervisor took her for coffee, Opal was smug.  She was sure her supervisor had been reprimanded for not handling her the way she wanted.

But Opal’s supervisor hadn’t been reprimanded.  She had a well-deserved reputation for being a considerate, calm person who built highly productive, caring teams - and her boss assumed Opal was the problem.

Opal’s supervisor told her she expected Opal to “display a wonderful attitude toward me and the rest of the team members, whatever your feelings.”

Opal’s supervisor gave her a great gift by having private conversations, being clear about what it took to rise in that company and offering specific advice to help Opal get back on track.

This was a crucial time for Opal.  She hadn’t gotten what she wanted and had thrown a fit.  She’d acted like she did when she was a child facing her mother – using emotional intimidation and bullying to get her way.  If she didn’t change her attitudes, she’d lose her job.

A major test for us is, what do we do when we’ve made mistakes, been reprimanded or been defeated.  Look at the 100 richest people in the world, the 100 greatest people in all of history, the 100 greatest athletes.  They’ve all made mistakes, been dressed down and defeated … and their setbacks have usually been in public.

If you were Opal’s supervisor, what would you do to try to save a potential star?  Some suggestions are: See whole article for details.

• Meet away from the office for only one heart-to-heart talk about attitudes required for success.
• Set clear boundaries – “show this behavior or else” - and stick to them.
• Review the plan with your manager, including a plan if Opal continues going over your head.
• Hire a coach, for two sessions maximum, so Opal hears what she needs from an outside expert.
• Don’t give more chances; don’t reward Opal in hopes she’ll like you and act better.
• Don’t wallow in self-doubt - you wouldn’t get better results if you were sweeter, kinder and gentler. Opal’s mother never did.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

To Stop Bullies You Must Protest and Say, "NO!"

One of the typical tactics of sly, sneaky, stealthy, manipulative bullies is to work in the dark; to not be seen to be bullies.  Then, when a light is shined on their abusive behavior, they claim that they were just having fun; that they were just kidding around; that they didn’t know their target was offended, hurt or minded their attacks. This tactic is used at home by bullying, toxic spouses, parents or children, and by bullies and their cliques in schools and at work.

In order to stop these bullies you must protest; you must say “No!”

Often, people decide to ignore the bullying.  These targets (on their way to becoming victims):

• Believe that their kindness and forgiveness will touch the conscience and heart of the bullies and generate kind responses.  They believe their unconditional love or turning the other cheek or using the Golden Rule will convert bullies to a new way of being.
• Hope that if the bullies don’t get a reaction, they’ll go bully someone else.
• Don’t think they have a right to protest or resist.
• Beg or appease because they’re afraid that if they confront, the bully will escalate.
• Think that not responding in kind is somehow more moral or spiritual.

Ignoring bullies can be a good first response, but only if we use it as a test.  If we ignore the bully and he stops, fine.  We’re okay.  But if the bully moves on to bully someone else, the question then becomes, “Are we willing to be good witnesses?”

But what if the bullying doesn’t stop?  Usually, determined, relentless bullies are only encouraged by lack of resistance.  They see a non-resisting target as holding up a “victim” sign and they escalate.  They can’t understand the moral impetus behind such kindness.  They’re bullies. They interpret our lack of push-back as fear and weakness, no matter how we interpret it.  They’re encouraged to organize cliques to demean, mock, attack and hurt us more.

Other people assume that if we’re not protesting, we must know we’re in the wrong; we must deserve the treatment we’re getting.  Our society saw that phenomenon when women didn’t cry “rape!”

At school, if we and our children don’t protest loudly, clearly and in writing to teachers, principals and district administrators, bullies can excuse and justify their behavior by claiming they didn’t know we thought of their actions as bullying.  So, of course, they felt free to continue bullying.  And we’ll have no defense.  This goes for physical, mental, emotional and cyber-bullying.

At work, many bullies use the same tactic.  Even if our company has rules against bullying, if we didn’t protest loudly, firmly and in writing, we’ll have no legal grounds to stand on later.  Our supervisors need written documentation in order to act.  And we need it in order to hold cowardly, conflict-avoidant supervisors accountable later.

Of course, we must also protest against abuse by overt bullies, even if that makes them feel proud.  But that will get the ball rolling for our resistance.

But, if we protest, won’t the bullying get worse? Maybe or maybe not.  Remember, what happened we tried the test of not protesting?  When we didn’t protest, the harassment, abuse and bullying got worse.  So we might as well learn to protest effectively; the first step of which is creating records and documentation.

And we don’t want to live our lives as cowards, do we?  Remember the old and very true sayings about cowards dying a thousand deaths.  That’s an underestimate.  If we don’t protest, our negative self-talk, blame, shame, guilt, fear, anxiety, stress and depression will pervade our lives.  Our lives will shrivel like prunes.

For some techniques to overcome worry, fear and hesitation, see the case studies in “How to Stop Bullies in Their Tracks” and “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” available fastest from this web site.

If we protest, will the bullies stop? Although there’s a guarantee that relentless bullies will escalate if we don’t protest, there’s no guarantee that simply protesting will stop them.  Protesting is only the first step in responding effectively.  We may need to go up to higher steps to stop a particular bully.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Maturation: Overcome Fear of Bullying Parents

Many people still feel like children when their parents boss, belittle, criticize, demean, blame, shame, bully, abuse and guilt-trip them.  The now-adult children still feel afraid, just like they did years ago. Angry, hostile, harassing, taunting parents still elicit the most primitive responses from their adult children – fight, flight or freeze.

How can these adult children free themselves from uncivil, impolite, nasty, manipulative or toxic parents who trample their boundaries?

The first step is always inner change.

Grown children need to mature into adults; to free ourselves from our childhood rules expectations and roles, from our fears and guilts.  In many ways it’s like shedding our old skin and growing one that fits better, or going into a cocoon and emerging as a butterfly.  It’s also just as natural.

We must make up our adult minds and hearts about what we will allow in our personal space.  Will we allow anyone to treat us like a child or simply treat us badly, or will be allow only our parents?  If our answer is “yes,” then we’ll probably be bullied, abused and terrorized by toxic parents for the rest of our lives.

That is a life choice many people make.  If we make it as an adult, not only as a beaten and submissive child, then it’s our choice and we get to live with it.

Many cultures consider that duty, obligation, respect and catering to parents – even vicious, abusive, bullies – as the most important duty of a good child.  It’s often called “filial piety.”  The principle is that we owe them our lives and must pay that debt as long as we live.  If we’re lucky, our children will pay their debt to us in the same way.  Some cultures have been organized around filial piety for thousands of years; it works and is self perpetuating.

However, the negative, bullying, abusive self-talk can corrode our spirit, sap our strength, ruin our focus and destroy our courage.  Looking at ourselves with demanding, toxic parents’ hostile eyes and talking to ourselves with their critical, perfectionistic, never-pleased voices can be demoralizing and debilitating.  Constant repetition of all our imperfections, mistakes, faults, failures and character flaws can lead us down a path toward isolation, depression and suicide.  Don’t go there.

In many ways, the Enlightenment in the West broke with that old tradition of filial piety championed a new way of being in the world.

As adults, we have the freedom and responsibility to make a different choice.  We have the moral right, permission and strength to stand against our parents and other people’s commandments.  We may and can and must choose for ourselves.

We can choose not to look over our shoulders and bow to our ancestors in fear and obedience.  Instead we can look ahead to our descendents with hope.  We can focus on taking care of our physical and spiritual children more than our parents.

The old way was to ask authorities, ask “What’s right?”  Now, we say, “That’s for us to decide.  We will follow the call of our Spirit, not the roles, beliefs and ideas we accepted when we were children.”  Of course, the Enlightenment’s way has its own downsides, but I’d rather have its upsides.

Maturing requires us to stand our Spirit’s ground, especially with our parents and extended family.  The longer we endure what we think of as mistreatment, the more our Spirits will shrivel and die, day-by-day. We must say some form of, “I love you but I’ll allow you in my space only if you treat me like I want to be treated, like you’d treat a person whose affections you’re trying to win.  I’m an adult; treat me nicely, kindly, respectfully and with fear that you might anger me.”

Often, we hold back because of our fears – fear of offending a moral code, fear of the condemnation of the “elders,” fear that we must think they’re evil, fear of saying the wrong thing, fear of going too far, fear of our bullying parent’s power and retaliation, fear of being on our own emotionally even if we’re already married and have our own children.  We hold back because of the Golden Rule.  We hold back because we accept their excuses and justifications.

If we hold back, their bullying and abuse will continue and escalate.  If we still try to beg, bribe, please and appease them in order to get them to treat us decently, they’ll keep thinking they’re right and safe in continuing to beat us into submission.  We’ll get what we’re willing to tolerate.

Instead, break the game.  We don’t have to be perfect before they have to change how they act.  We’re not mature until we simply tell them what we want and have rewards if they’re nice and consequences if they continue abusing us.

Many people think that before they act they should do psychoanalysis until their fear is gone.  That’s a seductive trap, especially because it means they don’t have to act.  That way makes us think we’re weak and cowardly – it fills us with anxiety, stress and self-recrimination; we lose confidence and self-esteem; we’re more easily subject to physical ailments; we isolate ourselves and become depressed.

Speaking up and acting to make our words real is the way of courage; it builds strength, confidence and power.  Those fine qualities are developed only by overcoming fear and strong challenges.  Don’t wait until we’re “ready” to act in a way that’s perfect.  Act now; act next time.  We don’t have to be perfect the first time. If we go too far or not far enough, accept no blame, shame or guilt.  Simply adjust so we get closer to the way we want next time…and the time after…and the time after.  There will be more “time after’s.”

Some parents will finally see the consequences of losing contact with us; they’ll change their behavior.  Some won’t.  They also have free will and choice.

We’re not mature until we make an adult decision about what we’ll allow in our personal space and then back up that decision with rewards and consequences.

Of course the predicament is the same for parents with abusive children, or even worse since the children can deny their parents contact with the grandchildren

Remember, all tactics depend on the situation – the people and the circumstances.  We must plan tactics that are appropriate to us and to the situation.  With expert coaching and consulting, we can become strong and skilled enough to overcome our fears and hesitations, and parents who won’t treat us right.

“How to Stop Bullies in Their Tracks” contains the case studies of Carrie, Kathy, Doug, Jake and Ralph taking charge of themselves and stopping bullying parents and extended family members.  For more personalized coaching call me at 877-8Bullies (877-828-5543).

Stop Toxic Parents Despite Being Disinherited

Sometimes toxic parents think they have us over a barrel even after we’ve grown up, gotten physically and financially independent, and started our own family.  They count on our loyalty to some ideal of “family” no matter how badly they treated and still treat us.  They count on our self-bullying and guilt.  They count on us still trying to jump through their hoops to win their love and approval...  They count on our fear that they’ll manipulate the rest of the family into thinking we’re ungrateful and bad.  And they often count on our enduring the verbal and emotional abuse so we can inherit our share of their fortune. Of course, I’m talking about those toxic parents who are still blaming everything on us and abusing us because “It’s your fault” or “You are selfish, ungrateful and don’t deserve any better” or “It’s your duty to do what they want in their old age.”  They’re the toxic parents who know our every weakness and sensitivity, and still poke them hard when they want too; still find fault with every little thing we do; still compare us unfavorably to someone else or to their standards; still criticize, belittle and harass us and our spouse and our children in public or they’re the sneaky ones who criticize, demean and denigrate us in private but pretend they love us in public so everyone thinks they’re wonderful, loving parents.

Of course, we’ve tried everything we can think of, but the negativity, harassment, criticism, blame, shame, bullying and abuse haven’t stopped.  We’ve tried to do exactly what they want, but it’s never enough.  We’ve apologized and pleaded with them to stop, but that just makes them act nastier.  We’ve gotten angry and threatened not to see them, but they broke down in such tears of distress we felt guilty or they blamed on us even more or they acted nice for a few minutes but, when we relaxed, they attacked us more about something different they didn’t like.

So what can we do now?

1. For the sake of peace and quiet in the whole family, we could keep trying to endure the abuse while begging them to stop.  After all, we never know; if we only kept trying, if we only did enough, they might change.  Also, they might leave us in the will.  And it’d be our fault if we quit too soon.  Many people fly low until they have children and see their toxic parents either criticizing and emotionally abusing their children or belittling and criticizing them while being sweet to the grandchildren.
2. We might continue objecting and arguing; enduring our frustration and anger.  Usually this tactic repeats endlessly and often spirals out of control.  Relentlessly toxic parents won’t admit they’re wrong and give up.  Eventually they’ll escalate and cut us out of the will.
3. We might try withdrawing for a while; not seeing them, telling them we won’t return emails and calls, and then carrying through.  People usually shift from the first two tactics to this one when they see the effect of their toxic parents on their own children.  This tactic sometimes convinces nasty, mean, bullying parents that they’d better change their ways or they’ll lose contact with their grandchildren.  But the relentlessly toxic parents don’t care.  They’re sure they’re fine and they’re sure they’ll win if they push hard enough, like they’ve always won in the past.  So they don’t change and we go back to arguing or we give up or we finally respond more firmly.
4. The next step is to withdraw for a long time, maybe forever – no contact.  It’s sad but we have to protect the family we’re creating from our own predatory parents.  It’s usually both scary and very exciting.  Most people, despite any guilt they feel, also feel a huge surge of relief, as if a giant weight or a fire-breathing dragon has been removed from their shoulders.  Our spouse and children may celebrate.  Get out of town, go on a vacation, turn the phones and email off.

What to expect and how to respond?

1. They’ll attack when we withdraw.  Expect them to make angry calls and send hostile emails.  Save these on an external drive or a cheap recorder before deleting them.  They want to engage us, so do not engage endlessly and fruitlessly; no return calls or emails, no hateful or vindictive responses.  We’ve only gotten to this point because they haven’t changed after many approaches and warnings.  We might have to change our phone numbers to unlisted ones and change our email addresses.
2. They’ll rally the extended family.  Prepare by making cue cards of what to say; no excuses or justifications.  Just tell the family what you said and did, and what you plan.  Ask them not to intervene.  Tell them we’d like to see them but only if our toxic parents are not present.  We’re sorry they’re caught in the middle but that’s life.  They do have to choose who to believe and what behavior to support.  Be prepared to withdraw from anyone who attacks or interferes.
3. They’ll disinherit us.  When they can’t manipulate us through love, blame, shame and guilt, they’ll try greed.  If we don’t do what our toxic parents want right now, they’ll cut us out of the will.  Don’t be a slave to greed; it’s a deadly sin.  If we want to have a bully-free family life, we’ll have to make it on our own.  The real benefit is not merely ending the brutality, it’s the strength of character and the skills we gain when we make decisions for ourselves and chart our own course in the world.  We’ll end the negativity, stress, anxiety and depression usually caused by toxic parents.  We’ll develop the strength, courage, determination, perseverance and resilience we all need to make wonderful lives.  We’ll be able to express our passion and joy without cringing, waiting for the next blow to fall.
4. We’ll have an empty space in our lives.  Even more than the empty physical space we’ll now have at the times when we used to get together with our toxic parents, we’ll have a huge mental and emotional space.  How many hours have we wasted thinking about our parents, worrying about the next episode, dreading what might happen next, agonizing over what to do.  We don’t have to do that any more.  Of course, being weaned from an old habit takes a little time.  We must be gentle with ourselves.  Focus on the freedom we now have.  Now we can think about the things we want to think about; not about pain and suffering, not about past failures.  Now we have space to bring into our lives people who will be part of the tribe of our heart and spirit.
5. Our children will wonder why.  Tell the kids in a way that’s age appropriate.  Are we protecting them from the verbal abuse of their toxic grandparents or from lies that paint us as bad people?  They’ll want to know what’s going to stay the same.  Will they have fun, celebrate holidays, get presents, have extended family?

The most important lessons we offer our children are not through books and lectures.  Those are important, but the most important ones are the ones they see in our behavior when we’re models of behavior we want them to learn.

Be a model for them of someone who protects himself and them from anyone who would target them, even someone who’s close by blood.  Being close by behavior counts more than blood.  Show them not to be victimized even by blood relations.

Show them to how to be the hero of their lives.

With expert coaching and consulting, we can look at individual situations and plan tactics that are appropriate to us and to the situation.  We can overcome the voices of our fears and self-bullying.  We can overcome childhood rules to endure whatever bullying and abuse our toxic parents dish out simply because they’re our parents.  We can become strong and skilled enough to stop bullies in their tracks – even if those bullies are blood relatives. “How to Stop Bullies in Their Tracks” has many examples of children and adults getting over their early training and freeing themselves from toxic relationships.  For more personalized coaching call me at 877-8Bullies (877-828-5543).