Don't let employee with bad attitude prevail

Attitude is critical.  If your attitude is good, then misunderstandings, disappointments and adversity can be handled professionally and kept from escalating in serious problems. But a poor attitude can turn even minor issues into a job-threatening mess.

To read the rest of this article from the Denver Business Journal, see: Don’t let employee with bad attitude prevail http://denver.bizjournals.com/denver/stories/2005/03/14/smallb2.html

For example: Opal was a young employee, new to a well-functioning team.  Her supervisor had already acknowledged that Opal was bright, competent, personable and likely to be a star.  Unfortunately, in Opal’s mind, she already was a star and entitled to celebrity treatment.

Like other team members, Opal was allowed to work four ten-hour days as long as she adjusted her schedule with the rest of the team to ensure coverage at all times.  But Opal rapidly began taking advantage, setting her own schedule without consulting anyone and taking time off at the beginning and end of the day.

These seemed like minor incidents to her supervisor, who reminded Opal of the team agreement about coordinating schedules and pointed out that she was alienating some people.  Opal became visibly upset and argued vehemently that she deserved special treatment.

Opal took a minor, easily fixed issue and escalated it into a big problem.  Opal’s supervisor told her that the agreement to coordinate flextime was the way it was.  Opal retorted that she didn’t like it and her supervisor could expect her to be displeased and show it.

Opal dimmed her own rising star with her bad attitude, made worse because she was so blatantly self-centered and oblivious to team processes.

Opal then reported her displeasure to her boss’s boss.  Later, when Opal’s supervisor took her for coffee, Opal was smug.  She was sure her supervisor had been reprimanded for not handling her the way she wanted.

But Opal’s supervisor hadn’t been reprimanded.  She had a well-deserved reputation for being a considerate, calm person who built highly productive, caring teams - and her boss assumed Opal was the problem.

Opal’s supervisor told her she expected Opal to “display a wonderful attitude toward me and the rest of the team members, whatever your feelings.”

Opal’s supervisor gave her a great gift by having private conversations, being clear about what it took to rise in that company and offering specific advice to help Opal get back on track.

This was a crucial time for Opal.  She hadn’t gotten what she wanted and had thrown a fit.  She’d acted like she did when she was a child facing her mother – using emotional intimidation and bullying to get her way.  If she didn’t change her attitudes, she’d lose her job.

A major test for us is, what do we do when we’ve made mistakes, been reprimanded or been defeated.  Look at the 100 richest people in the world, the 100 greatest people in all of history, the 100 greatest athletes.  They’ve all made mistakes, been dressed down and defeated … and their setbacks have usually been in public.

If you were Opal’s supervisor, what would you do to try to save a potential star?  Some suggestions are: See whole article for details.

• Meet away from the office for only one heart-to-heart talk about attitudes required for success.
• Set clear boundaries – “show this behavior or else” - and stick to them.
• Review the plan with your manager, including a plan if Opal continues going over your head.
• Hire a coach, for two sessions maximum, so Opal hears what she needs from an outside expert.
• Don’t give more chances; don’t reward Opal in hopes she’ll like you and act better.
• Don’t wallow in self-doubt - you wouldn’t get better results if you were sweeter, kinder and gentler. Opal’s mother never did.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Can I Build my Children's Character with the Cowboy Code?

Following reviews of Paul Tough’s book, “How Children Succeed: Grit, Curiosity and the Hidden Power of Character,” Holly Finn brings in Cowboy Ethics and the Cowboy Code in her review in the Wall Street Journal, “Where Have All the Cowboys Gone?”  She contrasts the Cowboy Code with many examples of poor character shown by students and their parents – lying, cheating, stealing and doing anything to get ahead at many of our most prestigious schools. Of course she’s right about character versus greed and success at any price.

Whether the Code comes from Jim Owen’s book, "Cowboy Ethics: What Wall Street Can Learn from the Code of the West" or from Ernest Morris’ “El Vaquero: The Cowboy Code,” the message is the same.  Character counts.  Character counts first and most.  Or, as said elsewhere, “What will it profit a man if he gains the whole world and forfeits his soul?”

Some of the crucial traits of Cowboy Ethics and different Cowboy Codes are:

1. Live each day with courage.
2. Take pride in your work.
3. Always finish what you start.
4. Do what has to be done.
5. Be tough, but fair.
6. When you make a promise, keep it.
7. Ride for the brand.
8. Talk less and say more.
9. Remember that some things aren't for sale.
10. Know where to draw the line.
11. A cowboy never takes unfair advantage - even of an enemy.
12. A cowboy never betrays a trust.  He never goes back on his word.
13. A cowboy always tells the truth.
14. A cowboy is kind and gentle to small children, old folks, and animals.
15. A cowboy is free from racial and religious intolerances.
16. A cowboy is always a good worker.
17. A cowboy respects womanhood, his parents and his nation's laws.
18. A cowboy is clean about his person in thought, word, and deed.
19. A cowboy is a Patriot.
20. The highest badge of honor a person can wear is honesty.  Be truthful at all times.
21. Your parents are the best friends you have.  Listen to them and obey their instructions.
22. If you want to be respected, you must respect others.  Show good manners in every way.
23. Only through hard work and study can you succeed.  Don't be lazy.
24. Your good deeds always come to light.  So don't boast or be a show-off.
25. If you waste time or money today, you will regret it tomorrow.  Practice thrift in all ways.
26. Many animals are good and loyal companions.  Be friendly and kind to them.
27. A strong, healthy body is a precious gift.  Be neat and clean.
28. Our country's laws are made for your protection.  Observe them carefully.
29. Children in many foreign lands are less fortunate than you.  Be glad and proud you are an American.
30. I will be brave, but never careless.
31. I will obey my parents. They DO know best.
32. I will be neat and clean at all times.
33. I will be polite and courteous.

But the Cowboy Code is not true; few cowboys really followed it. Yes, that’s right.  Many of the exemplars are fictional or fictionalized characters like Hopalong Cassidy and Wild Bill Hickok.  We can quibble with many of the sentiments and find situations in which, for example, parents are not always good, right and deserving of respect.

So what?  The factual nature doesn’t matter.  What matters is what spirit gets stimulated in our children’s hearts and even in us as adults.  The history of the greatness of the human spirit and human endeavor is passed on generation after generation through stories that inspire each new individual to be great and to do good.  It’s passed on in myth, legend and fiction, as well as through the lives and deeds of great men and women – great humans.

That’s the way human education works.  What counts is what gets inspired in the heart of each child and each adult.

Won’t honesty and good character mean that our children will be beaten out by the cheaters? That’s what many parents are afraid of: the cheaters will get better grades, get into better schools and eventually get better jobs and careers; lying cheating and stealing are necessary for survival or success.  But those predictions come from fear and aren’t necessarily true.

Step back from fear and think.  Would we want our children to become or to marry people who are selfish, lying, cheaters?  Don’t we want our children to have “Cowboy” character and to their live lives based on that?

If our children become witnesses or defenders, won’t they get into trouble? Maybe.  Children or adults who speak out against harassment, bullying and abuse can get trouble focused on them.  Children or adults who speak out against domestic violence, racism, religious persecution, genocide and terrorism can get trouble focused on them.  We each decide what to do in specific situations.

What’s crucial is to know the difference between right and wrong.  If we don’t know the difference, if we think that all values are the equal because there are so many different ones across the globe, we are making a grave mistake.  Different values lead to different places and we choose the direction we will try to go.

The engine and the steering wheel. Traits and skills like grit, determination, perseverance, fortitude, endurance and resilience are our engine.  We need the power of these abilities to get anywhere on the long road of life.

The values, beliefs and attitudes that are embodied in the humans who exemplify the Cowboy Code or Cowboy Ethics, whether as real as Lincoln, as fictionalized as Wild Bill Hickok or as fictional as Hopalong Cassidy, are our steering wheel.

We need both an engine and a steering wheel to get where we want to go.

What engine and steering wheel do we try to teach our children?  What engine and steering wheel are we models of for our children?  Which values are more important when some of ours conflict or are even mutually exclusive?

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullying: Say Goodbye to Toxic Friends

Sarah has been best friends with Heather for years, but she’s finally realized how much Heather has taken over her life and poisoned it. Sarah feels like Heather has been a toxic polluter in her environment, but she’s afraid that if:

• She didn’t have Heather, she’d be all alone.
• She said goodbye to Heather, Heather would get angry and retaliate with their friends and to Sarah’s family.

What should Sarah do?

Heather has been a sounding board for all Sarah’s decisions.  Heather always knows what Sarah should do to straighten her life out.  Sarah never married because Heather found faults with every guy that Sarah was interested in. Sarah stopped dieting because Heather told her she’d look bad if she was thin.

Sarah doesn’t have much time for herself since she has to be on-call in case Heather needs her.  Heather often has urgent requests for Sarah to do her chores or to meet her.  Sarah’s afraid to disappoint Heather because Heather gets so hurt and makes Sarah pay.

Heather criticizes Sarah relentlessly, spreads lies, rumors and malicious gossip, and gets other people angry at her.  Heather is angry and demanding, and nothing Sarah does is ever right or good enough.  Sarah is always to blame.

Within their circle of friends, Heather always takes center stage and even steals Sarah’s ideas.  Heather doesn’t allow Sarah to be with the others unless Heather is there.  Heather says it wouldn’t be kind, respectful or loving for Sarah to do things behind her back.

Sarah feels like she’s spent her life trying to please Heather and apologize to her and take the blame for everything.  But no matter how nice, kind and loving Sarah’s been, Heather hasn’t given her credit or changed her opinion or behavior.

How do you know your friend is toxic? I’d rephrase that into, “How do you know your friend is not really a friend?”  There are two types of warning signs:

• Your inner warning signs – you feel criticized, used, abused, harassed, unsafe, taken advantage of.  Your kindness, consideration, compromise, appeasement, apologies and efforts to please them are not rewarded by them doing the same for you.  They’re always right; you’re never good enough.  You’re afraid of what they’ll do if you displease them.
• Their external behavior – Their timing, agenda, feelings, desires, needs and wants matter much more than yours do.  If you start talking about your interests or feelings, they’ll rapidly shift the subject to theirs.  They can change the plans or be late but you can’t.  They say nasty things behind your back and justify what they did because they’re sure they’re right.  They make the rules.  If they’re angry over the slightest thing, they can retaliate in what ever outrageous, over-the-top way they want.  Their reasons are right.  It’s your fault and you deserve what you get.  They’re nice to you when they want something, but as soon as they get it, they’re mean and nasty or they put you down because you didn’t do it good enough.  You apologize but they never do.  You have 100% of the responsibility to heal any misunderstandings.

Make a list of behaviors that friends do. When Sarah made the list, she saw that Heather didn’t do these actions.  Since Heather didn’t, then whatever she calls herself or however Sarah thought about her, she’s not really a true friend.  In order to summon the strength, dedication and courage needed to stop bullies, we must see clearly how things really are and also name them accurately.

Can you get them to see they’re toxic and what if they don’t get it? Whenever Sarah asked or begged Heather to stop, Heather’s response for saying and doing such hurtful things was, “’I’m right.  You’re not trying to repress me, are you?”  Heather never thought she was wrong.  She always felt justified and righteous.  Sarah has tried to forgive Heather and to love her unconditionally, but that hasn’t changed Heather’s behavior.  Sarah didn’t think she could ever get Heather to admit how toxic she was.  She knew how quick Heather was to defend herself.  Nevertheless, Sarah tried to explain once more, just to give Heather a chance.  When Sarah brought up the subject, Heather got enraged and attacked Sarah for being a false friend.

Can you say goodbye just because you want to or do you need to be able to prove to them that they’re toxic? You don’t need an outside expert or a survey in order to decide how toxic your friend is (say, on a scale of 1 to 10) in order to give yourself permission to say goodbye to a toxic friend. You don’t need them to agree that they’re toxic.  If your toxic friend doesn’t get it and change their behavior, you can act on your own – just because you want to.  It’s important for you to use your own power to keep your personal environment free from toxic polluters.  Just because you want to is more than enough reason to do what you want.  In order to stop bullying and abuse by toxic people you’ve known for a long time, simply say, “No, that’s enough.”

What can you do if your toxic friend threatens to ruin you? They might tell your secrets or cut you down to everyone you know, including your family.  Of course it can be difficult.  But if you don’t say goodbye now, you’ll just prolong your pain indefinitely, maybe for the rest of your life.

If you don’t resist, you’re training that toxic person to do worse to you whenever they want.  Narcissistic control freaks and boundary pushers are relentless predators.  The only way they’ll stop is when they’re stopped or removed from the environment.

A better question is, “What behavior do you want to allow on your Isle of Song?” Ignore toxic bullies’ reasons, excuses and justifications.  Actions count; not apologies.  It’s your Isle; protect your personal ecology.  Say “goodbye,” no matter who the perpetrator is.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Being Judgmental: Do You Need More or Less? – Quick Quiz

Being judgmental has gotten a bad name and for good reasons. Our whole world has experienced the horror wrought by people who felt superior and righteous in destroying other people they thought were inferior or even non-human.  Also, in our personal lives, we’ve experienced the damage done by arrogant, righteous spouses, parents, relatives and others who always knew best and felt entitled to taunt, tease, harass, bully and abuse us or to cast us out.

However, it’s a mistake to use these examples of righteous people with poor judgment as proof that:

1. The process of making judgments is bad.  It’s not.  It’s necessary.
2. We should accept all perspectives and ways of living in the world as equal or as equally valid.  They’re not.

But that’s all abstract.  The real questions are whether we need to be more or less judgmental and which of our judgments are worth keeping and how.  Take the quick quiz.

Before you take the quick quiz, see “Being Judgmental” as having four parts:

1. Discerning; making judgments, estimating what the consequences of some action will be, deciding what we like and what we don’t like.
2. Deciding which ways of behaving are acceptable in our personal space.
3. Making these boundaries in our personal lives stick.
4. Getting righteous, indignant or angry when people do what we think is wrong or dumb, or when they don’t do what we think is right or good or best.

Understanding this process, we can now take the quick quiz to help us decide whether you’re being bullied and whether to be more or less judgmental and in which areas of our lives:

1. Do you ignore early warning signs and get stuck in situations that are painful?  Do you distrust your own judgment?
2. Do other people often tell you what’s right or what you should do?  Do you need to act more on your own judgment and listen less to other people?
3. Do you feel like other people or one other person runs your life or decides what you can or cannot do?  Do you accept harassment and bullying?
4. Does someone else have more control over your time, money, friends or activities?  Do you try to understand, compromise or give in but they don’t?  Are you anxious, stressed or afraid of what they might do?
5. Do you need to get angry before you act?  Do you often feel guilty or ashamed afterward?
6. Do people ignore, laugh, argue or avoid what you want when you insist that they act in certain ways in your personal space?  ?
7. Do people trample over your boundaries?  Do they get away with not changing?  Do you let them stay in your life?  Do they wear you down?  Is life an endless struggle?

If you answered “yes” to most of these questions – if you feel bossed and controlled, if you get taken advantage of, if you’re the one who almost always gives in or tries to make peace, if you rarely get your way, if you have to justify everything you do or ask permission before you can do anything – then you’re not protecting yourself enough, you’re not being judgmental enough and you’re not acting based on what you know in your heart-of-hearts to be true.

If you answered “yes,” to most of these questions, you need to act firmly, courageously, strongly and skillfully on your own judgments.  You need to build your confidence and self-esteem.  You need to take power over your own actions, whether the other person likes it or not.

Many people ask, “But how do I know if I’m right or fair or normal in what I want?  How can I demand what I want when I’m not sure I deserve it or if I might be selfish?”

That way of thinking leads us no where.  That way of thinking puts us under the control of someone else who thinks they know better than we do.  There’s no chance for happiness down that path – only submission.

The path that has a chance of yielding happiness and joy and fulfillment is the path of being discerning, of having more and better judgments, and of making our judgments stick in our lives.

Getting angry, righteous and indignant are motivation strategies.  We typically generate those feelings to get ourselves angry enough to act.  The problem with that method of motivation is contained in “The Emotional Motivation Cycle” (See “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up).  This method usually isn’t effective long-term.

Instead, a better method is shown in “How to Stop Bullies in Their Tracks.”  Trust the signals from our guts when they’re just at the level of irritation or frustration, and use the effective five-step process.  When we act based on that level of emotion, we’ll make better plans and carry them out more effectively.

That doesn’t tell us how to accomplish what we need; that doesn’t tell us how to get free from oppression we’ve previously accepted, but that tells us that we must.  All plans and tactics must be designed to fit us and our specific situation.  That’s why we need expert coaching and, maybe, legal advice.  But now we know the direction we must set in our lives.

Stop Bullies: Forgiveness Won't Work

My personal and professional experience is that forgiveness doesn’t stop real-world bullies. Most people think forgiveness consists of two things:

1. Some surge of feelings that makes us more kindly disposed toward a person who has injured us, whether intentionally or not.  Words in dictionaries include:

• A thawing or understanding, caring, sympathy, empathy, compassion, pity, pardoning, clemency, mercy, kindness and benevolence and
• A letting go of anger, resentment, the desire to punish, vindictiveness and revenge.

1. Putting ourselves back into the same situation with that bully to show that we trust him not to take advantage of us or harm us.

Many people are addicted to those wonderful feelings of forgiveness.  They feel morally superior and spiritually advanced.

Indeed, when our hearts open up, a bridge of good will and good behavior can be created.  The other person may be genuinely sorry for their behavior and won’t do it again.  If possible, amends can be made with a reciprocal flow of open-heartedness.  Subsequent interactions can be founded on charity and caring.

There have even been documented cases in which parents have forgiven the murderer of their child, and the murderer was transformed and spent the rest of his life making amends and teaching others about the bond of caring that can exist between all humans.

Real-world bullies – relentless, narcissistic control-freaks; mean, nasty, emotional manipulators and blackmailers; taunting, harassing, abusive predators – don’t stop because we forgive them.  Indeed, they interpret forgiveness, understanding and caring just like they interpret unconditional love – as signs of weakness and invitations to increase bullying and take advantage of us more.

I think of forgiveness in a totally different way.  When we’ve forgiven someone, they don’t occupy much space in our thoughts and lives.  We simply don’t think about them much.

If we observe people carefully, we can see that we usually get to that place of forgiveness when we’re confident that we’ve met two conditions:

1. We know that we’re protected from that bully; we have the awareness and skill so that we won’t let them harm us again.
2. We also want to see them make amends that require effort and sacrifice.  It’s not enough that they apologize or promise they’ll never do it again.  Talk is cheap; it’s too easy to say, “Sorry” one time.  We want to see acts that make amends over time.

Also, our confidence is not about whether or not the bully has transformed and won’t hurt us again.  We’re simply confident in our own abilities.  Then we can stop obsessing on the incidents of abuse and bullying, and focus on what we want to do in our lives.

Our previous obsession with the pain of bullying was simply motivation, a strong reminder that we don’t want to experience that ever again.  Once we’re sure ourselves, we no longer need to revisit the painful incident to remind us to be prepared.

But how about the idea of putting ourselves back into the same situation again to show forgiveness?  Nonsense.  Although we can see the spirit of goodness within each person, that’s not what we get to deal with in the physical world.  We get to deal with their personality and ego.

Before we trust someone and allow them in our lives, we should observe them in many situations, time after time.  We should observe their behavior, not the reasons, excuses and justifications for their actions.  We should permit them to move closer by small steps.

Personally, if the pain caused by the bully was great, I don’t want them in my life again, no matter how much they want to continue and promise they’ve changed.  We can go our separate ways.  I can observe from a distance and after 20-30 years I might change my mind about interacting.

There are many processes we can use to reach that level of determination and skill.

Why do I take this strong stand?

Because I’ve seen so many sneaky, manipulative, toxic parents who, after a lifetime of battering and spurning their children, get old and want those children to serve them.  The parents now admit they were wrong and insist that the children take them back and cater to their wishes.  The emotional blackmail is, “If you were a truly forgiving person, you’d be understanding and kind, and care for us now.”  But these toxic parents don’t stop bullying their children.  They’re merely narcissistic, control-freaks demanding or blackmailing or using guilt to get what they want.

I’ve seen so many abusive husbands beg their victims for forgiveness, and then after a short period of good behavior, go right back to battering.

Why put yourself in harm’s way?  Let these bullies practice being transformed on other people’s bodies.  Watch them from a distance for 20-30 years to see if they’re sincere and can keep their promises.

But let’s go back and ask, “What if you’ve forgiven the murderer of your child, but the murderer wasn’t transformed by your forgiveness?”  You’ve lost nothing.  The murderer is still behind bars, I hope forever or awaiting the death penalty, and you’re still on the outside.  Nothing will bring your child back so you might as well think only rarely of the murderer and think often of your child and how you want to live now.

Self-forgiveness is akin to this, but it’ll be the subject of another article.

You choose which way of looking at forgiveness you want; which criteria you’ll follow before you forgive.  Which way gives us the kind of life we want: to feel spiritually advanced and get taken advantage of repeatedly or to keep bullies out of our internal and external worlds?

Of course, your plan must fit you, your family and the situation.  With expert coaching and consulting, we can overcome the voices of our fears and self-bullying.  We can overcome childhood rules that aren’t appropriate to our desire to thrive in the real-world.