Stop Bullying: Say Goodbye to Toxic Friends

Sarah has been best friends with Heather for years, but she’s finally realized how much Heather has taken over her life and poisoned it. Sarah feels like Heather has been a toxic polluter in her environment, but she’s afraid that if:

• She didn’t have Heather, she’d be all alone.
• She said goodbye to Heather, Heather would get angry and retaliate with their friends and to Sarah’s family.

What should Sarah do?

Heather has been a sounding board for all Sarah’s decisions.  Heather always knows what Sarah should do to straighten her life out.  Sarah never married because Heather found faults with every guy that Sarah was interested in. Sarah stopped dieting because Heather told her she’d look bad if she was thin.

Sarah doesn’t have much time for herself since she has to be on-call in case Heather needs her.  Heather often has urgent requests for Sarah to do her chores or to meet her.  Sarah’s afraid to disappoint Heather because Heather gets so hurt and makes Sarah pay.

Heather criticizes Sarah relentlessly, spreads lies, rumors and malicious gossip, and gets other people angry at her.  Heather is angry and demanding, and nothing Sarah does is ever right or good enough.  Sarah is always to blame.

Within their circle of friends, Heather always takes center stage and even steals Sarah’s ideas.  Heather doesn’t allow Sarah to be with the others unless Heather is there.  Heather says it wouldn’t be kind, respectful or loving for Sarah to do things behind her back.

Sarah feels like she’s spent her life trying to please Heather and apologize to her and take the blame for everything.  But no matter how nice, kind and loving Sarah’s been, Heather hasn’t given her credit or changed her opinion or behavior.

How do you know your friend is toxic? I’d rephrase that into, “How do you know your friend is not really a friend?”  There are two types of warning signs:

• Your inner warning signs – you feel criticized, used, abused, harassed, unsafe, taken advantage of.  Your kindness, consideration, compromise, appeasement, apologies and efforts to please them are not rewarded by them doing the same for you.  They’re always right; you’re never good enough.  You’re afraid of what they’ll do if you displease them.
• Their external behavior – Their timing, agenda, feelings, desires, needs and wants matter much more than yours do.  If you start talking about your interests or feelings, they’ll rapidly shift the subject to theirs.  They can change the plans or be late but you can’t.  They say nasty things behind your back and justify what they did because they’re sure they’re right.  They make the rules.  If they’re angry over the slightest thing, they can retaliate in what ever outrageous, over-the-top way they want.  Their reasons are right.  It’s your fault and you deserve what you get.  They’re nice to you when they want something, but as soon as they get it, they’re mean and nasty or they put you down because you didn’t do it good enough.  You apologize but they never do.  You have 100% of the responsibility to heal any misunderstandings.

Make a list of behaviors that friends do. When Sarah made the list, she saw that Heather didn’t do these actions.  Since Heather didn’t, then whatever she calls herself or however Sarah thought about her, she’s not really a true friend.  In order to summon the strength, dedication and courage needed to stop bullies, we must see clearly how things really are and also name them accurately.

Can you get them to see they’re toxic and what if they don’t get it? Whenever Sarah asked or begged Heather to stop, Heather’s response for saying and doing such hurtful things was, “’I’m right.  You’re not trying to repress me, are you?”  Heather never thought she was wrong.  She always felt justified and righteous.  Sarah has tried to forgive Heather and to love her unconditionally, but that hasn’t changed Heather’s behavior.  Sarah didn’t think she could ever get Heather to admit how toxic she was.  She knew how quick Heather was to defend herself.  Nevertheless, Sarah tried to explain once more, just to give Heather a chance.  When Sarah brought up the subject, Heather got enraged and attacked Sarah for being a false friend.

Can you say goodbye just because you want to or do you need to be able to prove to them that they’re toxic? You don’t need an outside expert or a survey in order to decide how toxic your friend is (say, on a scale of 1 to 10) in order to give yourself permission to say goodbye to a toxic friend. You don’t need them to agree that they’re toxic.  If your toxic friend doesn’t get it and change their behavior, you can act on your own – just because you want to.  It’s important for you to use your own power to keep your personal environment free from toxic polluters.  Just because you want to is more than enough reason to do what you want.  In order to stop bullying and abuse by toxic people you’ve known for a long time, simply say, “No, that’s enough.”

What can you do if your toxic friend threatens to ruin you? They might tell your secrets or cut you down to everyone you know, including your family.  Of course it can be difficult.  But if you don’t say goodbye now, you’ll just prolong your pain indefinitely, maybe for the rest of your life.

If you don’t resist, you’re training that toxic person to do worse to you whenever they want.  Narcissistic control freaks and boundary pushers are relentless predators.  The only way they’ll stop is when they’re stopped or removed from the environment.

A better question is, “What behavior do you want to allow on your Isle of Song?” Ignore toxic bullies’ reasons, excuses and justifications.  Actions count; not apologies.  It’s your Isle; protect your personal ecology.  Say “goodbye,” no matter who the perpetrator is.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Don't let turf controllers undercut authority behind the scenes

We all know micro-managers who need to back off.  But just as often, I see employees who refuse to accept accountability and supervision.  They want absolute control of their turf and will resist, sabotage and badmouth any supervisor who wants to integrate them into an effective team. For example, Rita, a high-ranking professional, goes over Tom, her direct supervisor, to complain to a senior manager that Tom is micromanaging and wasting her time, so she can’t complete her tasks.  Rita also complains that Tom doesn’t inform her of meetings, springs deadlines on her without warning and talks down to her.

To read the rest of this article from the Memphis Business Journal, see: Don’t let turf controllers undercut authority behind the scenes http://www.bizjournals.com/memphis/stories/2008/09/29/smallb2.html

We found that Rita simply didn’t want any oversight.  There were records of calls and e-mails documenting timely announcements of meetings, requests for her to attend meetings, and clarity in expressing tasks and timelines that she pretended she didn’t know about.  She also hadn’t return calls so she could say later that she misunderstood assignments and timelines, had good-sounding excuses to avoid meetings where she’d have to report progress and had never brought her issues to Tom.  Instead, she had badmouthed him behind his back to other managers and employees.

She sabotaged, harassed, bullied and abused him behind his back.  She tried to form a clique to disparage and undermine him with her constant negativity.

What could Tom do?

• Realize he was in a battle with a person who was out to be her own boss by undercutting his authority.  Every attempt he’d made to accommodate Rita was met with more demands from her to be in total control of her own work.  She didn’t want to report to him or the team.  He’ll never make her happy.
• Document every request to her and every action plan developed by the team.
• Shine a light on her bullying behavior to the team and especially to the senior manager.
• Express his dissatisfaction with Rita’s performance and behavior in writing in order to counterbalance her complaints.
• Ask the senior manager not to listen to Rita in secret, but to bounce her complaints back to him or to hold meetings with both Rita and Tom together to discuss both their complaints.and-say-no/

What should the senior manager do?

Call Ben to learn what you can do to eliminate the high cost of turf controllers’ low attitudes.  All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Don't be a Bystander-Spectator; be an Active Witness

There’s a world of difference between being an active witness to bullying and abuse, and being merely a bystander. A bystander has already decided to be an uninvolved spectator, to look the other way, to pretend ignorance if called upon.

A witness can make a tactical decision based on the circumstances – intervene now in some tactical way or speak up later.

At work, co-workers or bosses are bullies; at home, abusive parents will harass and bully one young child while lavishing goodies on the other; in addition, toxic parents will favor one adult child over another with love and inheritance on the line.

I’ll focus here on kids, but the larger implications should be obvious when you think about slavery or the Nazis or a hundred other public examples.

Often, at school and at home, mean kids will try to turn siblings or friends against each other.

For example, Charles’ friend, Brad, was relentlessly nasty to Charles’ sister Sarah.  He made fun of her, called her stupid, dumb and ugly, and, even though Sarah was tall and skilled enough to play with the older boys, he’d cut her out of their games or he’d intentionally knock her down.

Charles looked on in dismay but never interfered.  That was puzzling to Charles’ parents because, in one-to-one situations, Charles played well with Sarah and liked her.  Yet Charles had become a bystander; he wouldn’t step up to what he knew was right.

How come he didn’t protect Sarah from Brad?  Was Charles afraid that if he interfered he’d lose a friend or that Brad would beat him up?  Did Charles secretly want his sister out of the way?

More important than an analysis of “why,” was the potential effect on Charles of being a bystander.  What would be the cost to his character and mental and emotional well-being?  What would be the effect on his conscience and self-esteem if he played along and didn’t speak up against the abuse or if he colluded by joining in the harassment of his sister in order to make friends with Brad?

Without knowing the real answers to the “why” questions, the pain, shame, anxiety and stress of watching his sister tormented and the guilty laceration of his conscience finally drove Charles to choose which side he was on.  He stood up for his sister and for high standards of conduct, but then he had to solve another problem; Brad was a head taller and 30 pounds heavier than he was.

In front of Sarah, Charles got in Brad’s face and told him to cut it out.  If Brad wanted to be his friend and play with him, he had to be nice to Sarah…or else

Most of the Brad’s in the world would back down but this one didn’t.  Angry words led to shoving and Brad grabbed Charles and threw him down.  At this point Charles and Sarah’s advanced planning gave them a tactical advantage.  Sarah, as tall and heavy as Charles, jumped on Brad’s back and the brother and sister piled on Brad and punched and kicked him.

As with most kid fights it was over fast.  Brad got the message; he was facing a team.  If he wanted to play with them he’d have to play with both of them.  If he wanted to fight he’d have to fight both of them.  No parents were involved and Brad chose to play with them and be nice to Sarah.

As much as the incident helped Sarah, Charles was the major beneficiary of his choice.  His self-esteem soared.  He had been courageous and mentally strong.  And he learned that he and his sister could plan and stand firm together.

In a different situation, Ellen was popular and Allison, who was outgoing but had no friends, wanted Ellen all to herself.  At school, Allison put-down and cut out anyone Ellen wanted to play with.  If Ellen refused to follow Allison, Allison would get hysterical, cry and wail that Ellen was hurting her feelings.  Ellen didn’t want to hurt Allison but she wanted to play with whoever she wanted to play with.

The situation came to a head during the summer.  Allison wanted to play with Ellen every day.  And on every play date, Allison would be nasty to Ellen’ younger sister.  She’d mock Jill, order her to leave them alone and demand that Ellen get rid of her younger sister.  They were best friends and there was no room for a little kid.

Numerous times at their house, Ellen’ parents asked Allison to include Jill, but to no avail.  Allison would agree, but as soon as their backs were turned she’d be twice as nasty to Jill.

Ellen faced the same choice that Charles had; hurt her sister in order to collude with her friend or lose a friend and classmate.

Ellen didn’t agonize like Charles had.  Ellen was very clear; colluding is not how a good person would act.  However, her requests that Allison stop only brought on more hysterical anger and tantrums.

Ellen didn’t want to play with Allison any more but didn’t know how to accomplish this.  When she told Allison, Allison threw another fit – hurt feelings and crying.

This situation required different tactics from Charles’ because Ellen was younger and arrangements for them to play during the summer and after school had to be made by their parents.

Ellen’ parents could have gone to Allison’s parents and told them what Allison was doing.  However, they’d observed that Allison’s parents had never tried to stop her hysterics, blaming and finger-pointing at school.  They’d always believed Allison’s accusations about other kids and added their blame.  They demanded that teachers do what Allison wanted.

Ellen’ parents thought that raising the issue with Allison’s parents would only lead to negativity, accusations and an ugly confrontation, which would carry over to school.

They decided to use an indirect approach; they were simply always too busy for Ellen to play with Allison.  The rest of the summer they made excuses to ensure there would be no play dates.  When school started, they made sure there were no play dates after school, even if Jill wasn’t there.  They didn’t want their daughter to be friends with such a stealthy, manipulative, nasty, control-freak like Allison.

In addition, they told Ellen’s teacher what Allison was doing and asked them to watch if Allison tried to control Ellen and cut out other kids.

Most important, Charles stopped being spectator and became an effective witness-participant.  Ellen also would not remain a bystander.  She made her feelings clear and her parents helped intervene.  Both children learned important lessons in developing outstanding character and values.

Tactics are always dependent on the specifics of the situation.  As parents wanting to help and guide your children and grandchildren, remember that there’s no one-right-way to act.  The people involved get to choose where they want to start the process of standing up as witnesses and participants.  You can get ideas and guidelines from books and CDs but on-going coaching, to prepare you for your “moments of truth,” is essential.  You will need to adjust your plan in response to what happens at each step along the way.

For example, see the studies of Jake and Carrie in “How to Stop Bullies in Their Tracks.”