Forgive Your Toxic Parents and Move On

Suppose your toxic parents want you to forgive them for the way they treated you years ago.  They sound sincere and they say that they need you to nurse them now that their health is failing.  They don’t have enough money to live well so you should support them like they once supported you.  Also, they need your help to deal with a health-care bureaucracy they don’t understand. Can you forgive them and do what they want?

Forgiveness is a loaded word. To most people, especially toxic ones, forgiveness means not only you opening your heart to them, but also you giving them what they want.  At the very least it means increased relationship and, usually, endless arguing and debating, endless servitude.

But, suppose also that, trying to help them, you’ve bounced between anger and feeling guilty.  Suppose that the last ten times you’ve forgiven them and tried to be a dutiful child, you’ve gotten entangled in painful interactions.  Every time you get close, they try to control you and you feel angry again.  They don’t listen to your needs; they think their need to have you help them is more important than your values of independence and freedom.

Forgive them and move far away – physically, mentally and emotionally. What I mean by that is:

1. Forgive them, have compassion for their struggles, and also stop thinking about them – about 2 minutes a week might be okay.  Forgiveness means that you don’t replay all the old incidents; you don’t get angry; you don’t try to justify yourself in your eyes or theirs; they occupy very little of your mental and emotional space.
2. Get far away physically so there are no more incidents that will trigger you again.  End contact by telephone, email, social networks.
3. Test the relatives and acquaintances.  Who begs you to relieve them of the burden of taking care of your needy parents?  Who tries to twist your arm so that you take care of those toxic parents?  Who tries to convince you that you still owe those toxic bullies loyalty and duty?
4. You don’t have to confront your toxic parents.  You can simply tell them the way it is for you – calmly, firmly; no debates, no arguments, no justifications, no asking for their approval or permission.  Don’t waste your time in further confrontations.
5. When they pursue you, keep your distance.  Don’t engage.  Of course they won’t respect your desires and boundaries.  They’ve always known what’s right.  Disappear again.

Think of your personal space as a target with a bull’s eye and many concentric circles going out from the center.  The more toxic people are, the further away from the center of your life you move them.  Every time someone pollutes your environment, for whatever reason, move them at least one circle further away from you; or more if they did something you particularly don’t like.

If someone apologizes, do not move them closer.  Watch their behavior.  How long before they revert to the old harassment, bullying or abuse?  Keep moving them further away.

What if they don’t want you to forgive them?  They just want you to forget what happened and do what they want and need now.

What if they’re angry at you for what they claim you did?  What if they want you to apologize to them before they’ll forgive you?

In what circle do you want to put your toxic parents? You’re in charge of your personal space.  “Because I want to” is more than sufficient reason for placing them in any particular circle and moving them closer or further away.  At what circle do you drop them off your map?

I’d also take the same approach with toxic friends, extended family and adult children.

It’s your life; take charge of it.  Be the hero of your life.

Many situations are examined in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids.”

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

10 ways to create a culture of entitlement at work

If you’re not already doing all the work or aren’t stressed out to the max, here are 10 tips to increase your load by creating a culture of entitlement among your employees. I didn’t make them up.  I’ve seen organizations using these strategies to keep employees happy.

To read the rest of this article from the Business First of Louisville, see: 10 ways to create a culture of entitlement at work http://www.bizjournals.com/louisville/stories/2008/07/21/editorial2.html

As a leader or manager, 10 ways to create a culture of entitlement at work are:

1. Take responsibility and blame for everything.
2. Let staff publicly review every decision you make.
3. Satisfy every employee desire.
4. Revise your policies and procedures to accommodate every employee’s needs.
5. Don’t have deadlines; don’t pressure staff.
6. Accept all employee behaviors including harassment, bullying and abuse.
7. Don’t ever require change; keep rehabilitating poor employees forever.
8. Undercut supervisors.
9. Require positive and supportive evaluations.
10. Treat stars the same as poor employees.

Bonus tip: Offer guaranteed employment for life as if it’s employees’ right.

Some companies attempt to provide a better work environment by being sensitive to the needs and feelings of their employees.  Of course, you pay attention to what your employees want and need.  But don’t overdo it.

Great leaders create work environments that meet the needs of their businesses and enable their employees to be productive and effective.  They set expectations and hold staff accountable for what is and isn’t acceptable performance and behavior.  Productivity takes precedence over pleasure.

It’s not always easy.  Some people won’t like your rules.  But bending or abandoning reasonable rules and expectations in an effort to satisfy the malcontents and whiners doesn’t work.  They’ll never be happy or productive. And trying to satisfy them will drive your good performers away.

In our culture, many people think companies should be designed to make them happy and fulfilled.  Effective leaders make clear that anyone who isn’t willing to follow the rules is welcome to leave.  Encourage entitled employees to work for your

Of course, slight modifications of these tips can be used to create cultures of entitled managers.

Don't be Blackmailed into Choosing Between Bullies or Your Spouse

Sneaky, manipulative, covert bullies try to force us into difficult, all-or-none choices.  They figure we won’t make the hard choice; we’ll choose them instead.  Don’t accept the choices they present to us. Don’t give them control of how to look at things. For example: Tim’s first wife had died 20 years ago and he’d been happily married to Jennifer for 15 years.  She’d tried to be a good step-mother to Tim’s daughter and son, despite hatred and intense provocation, especially from Tim’s daughter, Coral.

Coral was now 28.  She’d harassed, abused and bullied Jennifer all during her upbringing.  Two years ago she’d even slapped Jennifer in the face.  Coral’s excuse was always that she was still suffering because her mother had died, because Jennifer didn’t give her everything she wanted and because it was Tim’s fault that he wouldn’t defend her.

Actually, Tim had been riddled with guilt and, although he’d pleaded with Coral to be nicer to Jennifer and to himself, he’d never enforced any consequences that mattered to Coral.  In fact, he’d trained Coral to believe that if she was nasty and negative, and threw temper tantrums long enough, he’d relent and give her what she wanted.

Jennifer had always felt like a second-class citizen, lower on Tim’s priority list than Coral.  Tim always excused Coral by saying that she was young and still suffering from her mother’s early death.  He excused his tolerating Coral’s behavior, his not protecting Jennifer by saying that eventually, if he loved and forgave Coral enough, she’d come around.  He didn’t want Coral to feel unloved.

Jennifer thought Tim simply avoided conflict with his daughter because she’d never be reasonable, apologize or compromise.  He gave Coral control because Jennifer was reasonable and understanding, so he could more easily ask her to give in.

Finally Coral had the leverage she wanted.  She gave birth to Tim’s only grandchild.  Then she laid down the law.  He’d have to choose: either her and his grandson or his wife.  If he chose Jennifer, he’d never see his grandson and Coral would bad-mouth him to everyone.  She’d also turn his grandson against him.

There are many other examples in which bullies below the radar try to force these difficult choices on us:

• New husbands or wives who try to force spouses into choosing between them or the kids from a previous marriage.  It’s especially difficult on the parents if the biological kids are going through a troubled time and spreading their unhappiness around.
• Toxic parents who want us to choose between them or our spouse.

In all these examples, a bully presents us with a difficult choice: them or someone else we love.  In all these examples, we know the truth we’ve been trying to avoid acknowledging: someone we love is bullying us.  They’re trying to beat us into submission in order to get what they want.  We also know the difficult truth: if we give in to this blackmail, it’ll never end and the price will keep increasing.

So what can we do?

In all these examples, the same process opens the door to the rich and grand future we yearn for:

1. Accept that we’ll never get what we want if we give in to blackmail. Accept that the blackmailer wants to control our lives – they want to tell us what’s right and what we must do; or else.  Accept that we’ll never change these narcissistic predators by begging, bribery, peace-making, the Golden Rule or unconditional love.  Tim had to accept that although he loved his daughter, he didn’t like her and he dreaded any interaction with her.
2. Decide what behavior we must have and what we will tolerate in our personal space. Forget about the name of the relationship and focus on the behavior. Set high standards for how people have to behave in order to be invited into our space.  What values are more important than which others?  What’s the life we want to live, given the givens that other people try to force on us?
3. See the choice for what it really is.  Tim finally saw that the choice was not between his daughter or his wife; it was between being beaten and controlled by his daughter or his life. In order to have the life he yearned for, he had to choose to be a person worthy of that life.  He had to have the courage of his deepest desires.
4. Protect our personal environment from pollution, even by those we love.  That meant that Tim had to act with courage and determination to defend his personal space from any toxic polluter, even from his daughter and from the weakest, most needy, most cowardly part of him.

By choosing the life he wanted, which he shared with Jennifer, Tim chose the possibility of a wonderful life.  He and Jennifer started doing things they’d always wanted to.  They stopped wasting their time thinking about Coral.  Tim stopped being depressed and riddled with shame and guilt.  They started being happy.

But what about Tim’s broken heart because he couldn’t see his grandson? There’s no way around that.  Tim’s daughter was adamant: she wouldn’t let him see his grandson.  However, we must remember that we can never appease predators and vampires.

But eventually, Coral and her husband divorced and her husband, who had finally seen how Coral operated but was no longer afraid of her, let Tim and Jennifer bond with his grandson.  Eventually Coral needed money and Tim had to decide if he wanted to put her on a pay-for-play plan.  Should he give her a little money each time he and Jennifer saw his grandson?

For some examples of different tactics, see, “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Positioning Wars can Ruin a Business

Turf wars are a well-known fact of life in many organizations.  Lesser known, but far more destructive, are positioning wars – struggles by two or more opponents for the top spot in an organization. Turf wars aren’t any fun.  But they’re mostly defensive – people trying to protect their turf from encroachment by a real or imagined rival.  Positioning wars are far more aggressive and destructive.  They involve a fight to become No. 1 immediately or, at least, the heir-designate to whoever’s in charge now.

Turf battles often lead to bureaucratic slowdowns.  Positioning wars can ruin the very kingdom being fought over.

To read the rest of this article from the Dallas Business Journal, see: Positioning wars can ruin a business http://www.bizjournals.com/dallas/stories/2007/04/30/smallb2.html

Imagine the consequences when two powerful, competent princes, who run different operational units, fight to determine who’ll inherit when the king retires:

• Political in-fighting takes precedence over vision, mission, productivity or clients.  Good staff stops trying to make a productive difference.  Meetings degenerate into skirmishes.  Soap opera flourishes.
• The princes circle each other like birds of prey seeking to uncover hidden agendas. Unofficial power centers are established.  The princes’ teams reflect their antagonism.    They focus on the faults of the other team and the hidden meanings behind looks, words and deeds.  They score trivia points by publicizing the other faction’s setbacks or their own minor victories.
• Innocent bystanders aren’t safe.  Neutral parties are inevitably drawn into choosing sides. Tension and terror activate childhood coping strategies.  Everyone watches their words more carefully than their productivity.
• Bad apples suck up to each prince looking for protection and power.  Slackers try to turn their protector against managers who pressure them to be more productive.
• Previously productive people become double agents or assassins.  Even within teams, suspicion prevents aligned, concerted effort.
• Clients are ignored or entangled in alliances.

Positioning wars are even more debilitating if the princes had previously been able to work together effectively.  Most people don’t adapt effectively to the dramatic change in environment.  They’re blindsided, feel victimized and waste time bemoaning their undeserved fate.

Competition stimulates creative juices and inspires outstanding achievement.  But cut-throat, internal war inevitably scorches the land.  If you’re still the king, act decisively to aminimize destruction from the princes’ fighting.

Positioning wars create the same symptoms. Performance decreases.  Behavior sinks to the lowest level tolerated.  Narcissists, incompetent, lazy, gossip, back-stabbing, manipulation, hostility, crankiness, meeting sabotage, negativity, relentless criticism, whining, complaining, cliques, turf control, toxic feuds, harassment, bullying and abuse thrive.  Power hungry bullies take power.

Don’t waste your valuable people time on slackers.  You won’t make things better being a peacemaker.

Begging, bribery, endless praise, appeasement, endless ‘second chances,’ unconditional love and the Golden Rule usually encourage more harassment, bullying and abuse.  Stop emotional bullies and stop bullying.

High standards protect everyone from unprofessional behavior.  You can learn to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop School Bullying: It's a Pattern, not an Incident

Kenneth Weishuhn, a 14-year-old high school sophomore in Paullina, Iowa, died of self-inflicted wounds after months of relentless bullying.  Articles in Cedar Falls, Iowa, the Washington Post and the Huffington Post have described the town’s outcry. It’s true; Kenneth tried to minimize the bullying so it didn’t become worse.  And he got some relief when the gang of bullies turned some of its attention on a pregnant student.  And the school did hold an assembly after he reported the bullying.

After his suicide, school officials tried to cover themselves in the usual way.  “Dan Moore, the superintendent of the South O’Brien Community School District, said administrators knew of only one incident regarding Kenneth and that he believes they dealt with it well.  ‘I feel the school did address the issue that they were aware of when it came to their attention,’ Moore said. ‘Obviously, we had no idea that we’d have an end result like this, or what was going on outside of here.’”

There’s much more hidden below the surface of the principal's and Mr. Moore's lack of an effective response; especially the real fault that the administrators are trying to cover up.

Let's understand clearly.  Mr. Moore thinks they addressed the bullying and abuse well because he did some processes, procedures and techniques, even though the harassment and bullying didn't stop and, in fact, got worse.  And Mr. Moore thinks that performing some processes relieve him of responsibility.

What’s hidden here?

1. The school principal, teachers and district administrator put all the responsibility for knowing about bullying on the reports they receive from students.  They take no responsibility for knowing what’s going on under their noses.  Every kid in school knows who the relentless bullies are and who leads the cliques and gangs.  But they don’t tell.
2. The school principal, teachers and district administrator haven’t created an environment, a culture, in which at least some of the many witnesses come forward, instead of remaining as bystanders. Why didn't the witnesses come forward?  They know that nothing serious will happen to the bullies, but they’ll be exposing themselves to retaliation.  They don’t want to become the next victims of bullying.  What was the principal’s "stop school bullying program" at the start of the year, before there were any incidents?  Were parents involved in the program?
3. Despite their years of education, their advanced degrees and their special training on how to stop school bullies, the school principal, teachers and district administrator treated bullying as an “incident,” not as a pattern.  Yet everyone knows that school harassment, bullying and abuse are rarely an isolated incident.  These behaviors may start as an incident perpetrated by one kid instead of by a gang, but when nothing happens to the bully, bullies become bolder and more overt.  When there are still no serious consequences, other bullies join in and bullying becomes a pervasive pattern.  Pretty soon, other kids pile on.  Bullying expands from emotional and physical abuse into cyberbullying – on and off campus.  When relentless bullies get away with their worst behavioral impulses – taunting, teasing, harassment, physical, mental and emotional abuse – other kids let their worst impulses out.

Kids know who has the power.  If the responsible adults turn the other cheek and bury their heads in the sand, kids know that the bullies are in charge.  Behavior sinks to the lowest level.  The culture becomes the "Lord of the Flies" on the playground, in the bathrooms and in the hallways.

When Kenneth Weishuhn reported what was happening, he faced an accomplish-nothing principal and district administrator who weren’t proactive in protecting him but, instead, would excuse and justify themselves by saying that they did the minimum required - even if it didn't work.

Would you want to pay those people’s salaries?  Would you want your child at those schools?  Maybe, but only if your kid was the leader of the bullies.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Bullying: Say Goodbye to Toxic Friends

Sarah has been best friends with Heather for years, but she’s finally realized how much Heather has taken over her life and poisoned it. Sarah feels like Heather has been a toxic polluter in her environment, but she’s afraid that if:

• She didn’t have Heather, she’d be all alone.
• She said goodbye to Heather, Heather would get angry and retaliate with their friends and to Sarah’s family.

What should Sarah do?

Heather has been a sounding board for all Sarah’s decisions.  Heather always knows what Sarah should do to straighten her life out.  Sarah never married because Heather found faults with every guy that Sarah was interested in. Sarah stopped dieting because Heather told her she’d look bad if she was thin.

Sarah doesn’t have much time for herself since she has to be on-call in case Heather needs her.  Heather often has urgent requests for Sarah to do her chores or to meet her.  Sarah’s afraid to disappoint Heather because Heather gets so hurt and makes Sarah pay.

Heather criticizes Sarah relentlessly, spreads lies, rumors and malicious gossip, and gets other people angry at her.  Heather is angry and demanding, and nothing Sarah does is ever right or good enough.  Sarah is always to blame.

Within their circle of friends, Heather always takes center stage and even steals Sarah’s ideas.  Heather doesn’t allow Sarah to be with the others unless Heather is there.  Heather says it wouldn’t be kind, respectful or loving for Sarah to do things behind her back.

Sarah feels like she’s spent her life trying to please Heather and apologize to her and take the blame for everything.  But no matter how nice, kind and loving Sarah’s been, Heather hasn’t given her credit or changed her opinion or behavior.

How do you know your friend is toxic? I’d rephrase that into, “How do you know your friend is not really a friend?”  There are two types of warning signs:

• Your inner warning signs – you feel criticized, used, abused, harassed, unsafe, taken advantage of.  Your kindness, consideration, compromise, appeasement, apologies and efforts to please them are not rewarded by them doing the same for you.  They’re always right; you’re never good enough.  You’re afraid of what they’ll do if you displease them.
• Their external behavior – Their timing, agenda, feelings, desires, needs and wants matter much more than yours do.  If you start talking about your interests or feelings, they’ll rapidly shift the subject to theirs.  They can change the plans or be late but you can’t.  They say nasty things behind your back and justify what they did because they’re sure they’re right.  They make the rules.  If they’re angry over the slightest thing, they can retaliate in what ever outrageous, over-the-top way they want.  Their reasons are right.  It’s your fault and you deserve what you get.  They’re nice to you when they want something, but as soon as they get it, they’re mean and nasty or they put you down because you didn’t do it good enough.  You apologize but they never do.  You have 100% of the responsibility to heal any misunderstandings.

Make a list of behaviors that friends do. When Sarah made the list, she saw that Heather didn’t do these actions.  Since Heather didn’t, then whatever she calls herself or however Sarah thought about her, she’s not really a true friend.  In order to summon the strength, dedication and courage needed to stop bullies, we must see clearly how things really are and also name them accurately.

Can you get them to see they’re toxic and what if they don’t get it? Whenever Sarah asked or begged Heather to stop, Heather’s response for saying and doing such hurtful things was, “’I’m right.  You’re not trying to repress me, are you?”  Heather never thought she was wrong.  She always felt justified and righteous.  Sarah has tried to forgive Heather and to love her unconditionally, but that hasn’t changed Heather’s behavior.  Sarah didn’t think she could ever get Heather to admit how toxic she was.  She knew how quick Heather was to defend herself.  Nevertheless, Sarah tried to explain once more, just to give Heather a chance.  When Sarah brought up the subject, Heather got enraged and attacked Sarah for being a false friend.

Can you say goodbye just because you want to or do you need to be able to prove to them that they’re toxic? You don’t need an outside expert or a survey in order to decide how toxic your friend is (say, on a scale of 1 to 10) in order to give yourself permission to say goodbye to a toxic friend. You don’t need them to agree that they’re toxic.  If your toxic friend doesn’t get it and change their behavior, you can act on your own – just because you want to.  It’s important for you to use your own power to keep your personal environment free from toxic polluters.  Just because you want to is more than enough reason to do what you want.  In order to stop bullying and abuse by toxic people you’ve known for a long time, simply say, “No, that’s enough.”

What can you do if your toxic friend threatens to ruin you? They might tell your secrets or cut you down to everyone you know, including your family.  Of course it can be difficult.  But if you don’t say goodbye now, you’ll just prolong your pain indefinitely, maybe for the rest of your life.

If you don’t resist, you’re training that toxic person to do worse to you whenever they want.  Narcissistic control freaks and boundary pushers are relentless predators.  The only way they’ll stop is when they’re stopped or removed from the environment.

A better question is, “What behavior do you want to allow on your Isle of Song?” Ignore toxic bullies’ reasons, excuses and justifications.  Actions count; not apologies.  It’s your Isle; protect your personal ecology.  Say “goodbye,” no matter who the perpetrator is.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Educating Bullies or Protecting Targets in Schools: Which is Better?

In a previous article, “Best Methods to Stop Bullying in Schools,” I came out strongly against principals, teachers and school programs that focused only on stopping bullies by understanding, education, compassion, forgiveness and therapy of bullies, without any effective effort to stop the bullying.  They had no strong and firm consequences for harassment, taunting, teasing or physical abuse; or for any of the forms of bullying – overt, covert, verbal, emotional, physical and cyberbullying. Some commentators challenged my views – they insisted that changing the attitudes of bullies should be the major goal of educators and they quoted the parables of the Prodigal Son and the Golden Rule.

These well-meaning commentators, using the parable of the Prodigal Son, said that our hearts should go out to the poor bullies.  They imagined these abusive predators as having horrible childhoods that caused them to turn to bullying to gain control and power, and to boost their confidence and self-esteem.  Just like the Prodigal Son, bullies don’t know any better.

These commentators seemed to think that, just like the Prodigal Son, saving the bully is more important than the feelings of the targets. They think the bully was more of a victim of his upbringing than the people he was victimizing.  They seemed to think that we had an either-or-choice: to focus on understanding, love and forgiveness in an effort to educate bullies or to punish them, make them feel bad and drive them further into anti-social ways of acting.

Therefore, they claimed that all efforts should be directed at educating and rehabilitating bullies.

I disagree.  The choice between educating bullies or protecting targets is a false choice.  I think we must use both approaches and in a specific sequence:

1. Stop bullies in their tracks with swift, firm, strong consequences for bullying.
2. With compassion; educate, therapeutize and rehabilitate bullies.

Then, we’ll see which bullies rapidly change their behavior and which will remain narcissistic bullies.

I do not think the one – the bully or Prodigal Son – is more important than the many – the targets of bullying and abuse. I prefer Mr. Spock’s judgment, from the original Star Trek, “Never sacrifice the many for the sake on the one.”  I’d rather protect the many targets of bullying so they’re not converted into victims.  I worry first about the many precious psyches of the targets before I worry about the few damaged psyches of the bullies.  First, create a safe environment for the targets.  Then rehabilitate the bullies, if possible.

Begging, appeasement and the Golden Rule do not stop relentless bullies.

The better analogy is the abusive husband and the battered wife – or vice versa. Would those commentators, who have such tremendous sympathy for bullies, tell battered women to:

• Endure as many beatings as it takes while enough psychotherapy is done to change an abusive husband’s attitudes?
• Endure as much abuse as it takes until the battering husband is convinced to try other methods of interaction?
• Let their children be tormented for as long as it takes to teach the bully new skills of dealing with his frustration at not getting what he wants and for him to master new skills of communication and negotiation?

We protect the targets.  We remove the bully.  We don’t let the target be subjected to repeated victimization while we get swayed by our sympathy for the abuse we think the batterer must have had when he was a child.

I think that, in general, the first step in changing the behavior of bullies is to have strong consequences.  Then education, compassion and therapy have a chance.  But at least, during that time targets are protected and safe.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Can Forgiveness Keep Us from Stopping Bullies?

Many people believe that forgiveness – complete, unconditional and true – is necessary for spiritual development and for stopping bullies. These people struggle so they can see all people as completely spiritual and good, they strive to love them unconditionally, and they aspire to rise above earthly concerns and values.  That makes them feel very spiritual and virtuous.

However, much more often, I see the trap that “ineffective forgiveness” leads people into.

There’s a better way – “effective forgiveness.”

What I see are the many women and men who I’ve coached or who have written comments about their years of trying to love and forgive bullies who haven’t changed and who continue to harass and abuse them and their children.  Ineffective forgiveness becomes a trap when:

• We don’t stop thinking about the incidents and we generate the same repeating cycle of strong emotions.
• We don’t take precautions so the bully repeatedly attacks us.
• We don’t learn how to avoid the same traps or how to stop bullying by toxic, selfish, narcissistic bullies’ sneaky manipulations, control, back-stabbing, or overt violence or threats of violence.

Ineffective forgiveness means that we hope the other person won’t be mean or nasty next time.  We hope that our believing this bit of wishful thinking helps bullies become better.  And to show that we’ve forgiven, we must put ourselves back into the same position in hopes bullies won’t take advantage of our good nature and kindness.

Ineffective forgiveness means people have put the value of forgiveness and the value of self-protection at the same level.  This trap leads to despair, defeat, depression and, maybe, suicide.

Almost all of the women who have interviewed me on radio and television were raised to be “nice girls.”  Their mothers taught them to forgive the mean girls who tormented and terrorized them, because those girls must have had terrible home lives.  They were taught that it was wrong to fight back and to protect themselves.

This kind of ineffective forgiveness doesn’t stop relentless bullying at home, at school or at work.

What do we try to gain by replaying incidents of bullying and abuse? Replaying is a motivational strategy.  We’re trying to develop enough fear or pain, suffering or sorrow, isolation or depression, anger or rage so that we’ll finally take steps to protect ourselves.  We’re trying to develop enough energy to act effectively.

Therefore, once we know that we’ll protect ourselves, we can stop the rehashing the incidents, stop regenerating the strong emotion in order to keep us suspicious and alert.  Then we can forgive effectively.

What are the goals of effective forgiveness and what do we usually require to get there?

• The goal of effective forgiveness is simply to stop thinking about the other person so they occupy no space in our mental or emotional worlds.
• In order to relax our vigilance, either we have to know that the perpetrator won’t try bullying us again or that we’ll protect ourselves, naturally, automatically and easily, if they ever try again.  Because we’ll stop them automatically, we don’t need to replay and re-analyze all the terrible incidents to keep us on guard and full of energy.
• Sometimes we’ll get bullies out of our environment, off our isle of song, but sometimes we’ll allow them to stay, although we’ll protect our personal space next time.  Effective forgiveness does not mean that we must still relate to them in the way they want.  Whoever tries to require continued interaction as evidence of “forgiveness,” is still trying to control us.
• Usually, we test a bully’s sincerity by requiring public apologies and amends.  If they won’t do these, we correctly don’t trust them.  Even if they do these, we still can choose to get them out of our space.

What if no apologies or amends are possible? I saw a program about the Amish in America, in which a portion was devoted to a young man who invaded an Amish school, sent all the boys out and started shooting all the girls. He killed five and seriously wounded more.  Then he killed himself.

What can we say?  There are no apologies or amends that would make that okay.

I’m saying that in such cases, the task of the Amish families is not to forget, but somehow to move on with the children who are alive and with each other.  Whatever they can think and do to reduce this horror to a size that makes it only a part of life, to a size that still allows them to find joy, for the children to grow up and love and have their own children, whatever allows them to do that is effective.  If they use the work “forgiveness,” that’s fine.

How can we forgive ourselves? Follow the same approach.  Beating ourselves relentlessly; negative self-talk, self-bullying, self-doubt, self-questioning, perfectionism, blame, shame, guilt and self-flagellation are simply ways of continuing to remind ourselves to do better.  But that’s a hard way to keep the reminder in mind.  The price is pretty high – loss of confidence and self-esteem, loss of will and determination.  When we change our way of being in the world, so we know we won’t act that way again, we won’t need the self-bullying.  Or when we make ourselves into people who are so filled with the best of us that we won’t act that way next time, we won’t need the self-bullying to motivate us to stay on track.

The goal of effective forgiveness is always about behavior:

• We don’t waste our time and energy obsessing on the bullies.
• We recognize bullies, especially sneaky, narcissistic, manipulative ones.
• We protect ourselves.

No specific process is required or is the best, as long as we get to the goal.  Whatever our explanations, psychological rationalizations, excuses or justifications are for bullies’ behavior or whatever make us feel good about forgiving them, the only criterion that really matters is that we get to the goals of effective forgiveness – we don’t waste our time and energy obsessing on the bullies and we protect ourselves.

Notice that I haven’t gone into abstract discussions about the existence of evil, or whether bullies are sinners or whether this world of pain and suffering, of joy and beauty is real or whether it’s a delusion to see through.  Those considerations might be important to some people, but they’re irrelevant to learning how to stop bullies and to protect ourselves from their attacks.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Catering to a few troublesome workers can backfire

It’s natural to respond to employees going through personal crises or enjoying tumultuous events, such as marriages and births. But have you volunteered to serve as therapist to some of your most troubled employees?  If so, have you asked the rest of your staff if they like your new role?

For example, Joe spent much of each day talking with people on his large team about their personal problems.  He thought his tender ministrations could turn anyone into a stellar performer.

To read the rest of this article from the Denver Business Journal, see: Catering to a few troublesome workers can backfire http://www.bizjournals.com/denver/stories/2008/04/14/smallb3.html

Joe was proud that he was a caring, people-person; a friend.  He wasn’t an insensitive, bullying, abusive, slave driver.  He wanted his team to be a family.  He expected success as a result of his people-centered approach.

However, I saw that it was the same few unprofessional performers who always needed Joe’s support and care.  For example:

• Jane lacked emotional control and blew up if she was ever asked to meet deadlines.
• Chuck always made sarcastic, personal comments about anyone who performed well.
• Bob was a negative, hostile, controlling and defensive bully.
• Joan was a smiling, manipulative, gossiping, backbiting rumor monger.

These four had chronic problems that spread their unprofessional behavior and prevented high-performance.  They weren’t solid performers who maintained their professional demeanor and productivity despite being distracted by joyous events or suffering from personal turmoil.

Joe had created a culture of entitlement.  He had to micro-manage them for them to be even a little productive.

Most of the solid performers still on Joe’s staff were looking to leave.  They felt harassed, stressed, abused and abandoned while he was doing therapy on those four underperforming employees.  Joe’s peers thought he should be reprimanded because his department was a bottle-neck.

Joe finally saw his problem and moved to fix it.  Over time, through evaluations for both productivity and behavior, he held everyone on his team accountable.  Despite the chance Joe offered them, three of the needy people did not begin to produce better or stop infecting the rest of the team.  They continued to drag down the behavior and performance standards of the team.

Typically, when people have been given many special privileges, they sue when they stop getting catered to.

However, in this case, Joe got some gifts; one of the people needed the job and started performing, two left of their own accord because the environment had “turned hostile,” and only one had to be terminated.  That person sued because of Joe’s “harassment.” But Joe had acted and documented appropriately and was vindicated.

Joe is unusual.  Most rescuing meddlers don’t change.  They’re addicted to the meddling role.  Similarly, most passive-aggressive or conflict-avoidant managers don’t change.

Re-read your job description: It probably doesn’t ask you to victimize most of your staff by catering to the emotional and psychological needs of a few people in the workplace.

Remember what Mr. Spock, from the original Star Trek, said, “Don’t sacrifice the many for the sake of the few.”  Mr. Spock was always right.

Learn what you can do to eliminate the high cost of low attitudes, behavior and performance.

All tactics are situational.  Expert coaching and consulting can help you create and implement a plan that fits you and your organization.

Stop Bullies Who Know-It-All about Cancer

Our beloved four-year-old granddaughter has cancer. She finished surgery and is in radiation-chemotherapy mode.  They say there’s a good chance she’ll live long and prosper.  We grasp that life preserver and try not to cry all the time while we go about fulfilling other responsibilities. Thank you for that gasp and intake of breath.

All the staff at Children’s Hospital were wonderful.  All the families we met there were also kind, considerate, caring and thoughtful.  Disease and death are great levelers – we’re all there because were attached to a kid in trouble.

Almost all our family and friends are also wonderful.  We show up with food, holiday presents for all the kids, baby sitting, prayers, gasps, tears and arms-around sharing of pain and hope.

And then there are the very few know-it-all bullies and the vicious self-bullying that I want to talk about.

A few of the bullying categories are:

1. The religious missionaries. Their theme was that this happened to us because we didn’t belong to the right church or pray to the right God.  Or we carried some hidden sin that we’re being punished for or past-life karma is finally being manifest or bad genes are carried in the family.  And our granddaughter will be saved only if we convert to their correct way.
2. The health missionaries. Their theme is exactly the same in form, but different in content, as the religious missionaries.  This happened because we weren’t pure enough – bad water, not completely organic produce, not pure enough vegetarian or vegan, not enough cleansing of toxins, not pure enough affirmations or thought.  We all know there are some cancers and diseases that are made worse by bad living – smoking, drugs, alcohol, living next door to a leaky nuclear plant – but this is not one of those cases.
3. The political missionaries. Their theme is that the cause of her cancer is global, warming or cooling or environmental pollution, acid rain, fluoride in the water, America as a greedy, decadent, selfish, bad country.
4. The narcissistic, demanding, pushy, abusive, advice-giving missionaries. They give advice as if they know the absolute truth and no one else does.  They’re self-appointed critics who know what we should have done and what treatment we should select.  Often, they once knew someone who had a different cancer but they can predict, on the basis of their wisdom, what will happen in our granddaughter’s case.  They’re righteous in working out their issues and therapy on our bodies.  As if they’re important, not our granddaughter.  Or they’re intrusive strangers focused on their issues, causes and cures.  They think their feelings are important and we must do what they want or else their feelings will be hurt.  They’re throwing more temper tantrums than a four year-old.  As if I should care about their feelings during this time.
5. The emotionless professional bullies. They think emotion is a sign of weakness and maybe they’re upset by public displays.  Especially at work, they’ll look down on you if you cry or they’ll find a reason to get you transferred or fired.  They think robots are better than people.

All these missionaries sound alike, except the fault they focus on is a little different.  Whether their God is out there or their God is in their logic and reasoning, they’re convinced they’re right and they’re fervent and righteous about it.  Because they’re right and righteous, they think they can ignore or trample your feelings.  They think they know what’s best.

Of course, I can see that all these people have reasons, excuses, justifications – they want to help, they’re scared, in our diverse society they don’t know what’s proper, they’re simply awkward in how they try to comfort us, etc.

I don’t care about their problems and issues.  They’re adults.  They should have already learned to be gracious.  I care more about the family  going through it.

Never argue with missionaries and self-appointed critics.  It’s a waste of your time and energy.  You’ll never change their minds. They’re only trying to convert you –they know what’s right.

Some of us might say, “Stop it!” or “C’mon man!” Others will try to teach politely and graciously.  Still others will never talk to them again.

In all cases, we’re not waiting for them to become enlightened and nice.  We’re weeding through all these people and deciding who we’ll keep on our Isle of Song and who’ll be voted off or who must be kept for a while because they’re our workplace bosses.

And, of course, self-bullying kicks in.  It’s all too easy to feel blame, shame and guilt.

1. Should we have observed something wrong sooner?  Could we have been more perfect?  What bad parents they were.  What bad grandparents we are.  It’s our fault.
2. We should have cared more and been more careful.
3. Do we carry a bad genetic seed?
4. What if we’re wrong about the treatment we choose?  We can’t be sure.

None of this is useful.  Sure, there will be genetic testing, but all the rest of those thoughts are simply us making ourselves ride an emotional roller coaster; sometimes at the heights, sometimes in the pits, always being flung around and bruised.  Obsession, self-flagellation, negativity, depression, and loss of confidence and self-esteem don’t help.

What really matters is carrying on the best we can.  And ignoring the bullies or throwing them off our Isle.

You’ll find many examples of these types of bullies in “How to Stop Bullies in Their Tracks,” available fastest from this web site.

To Confront Toxic Parents or Not?

Should we confront our toxic parents or not?  Well, it all depends on us, them and the situation?  But here are some guidelines we can use to decide what we want to do. And what’s the “right time, place and way?”

Should we confront toxic parents?  It depends on what we hope to gain from the interaction.

1. Don’t use the word “confront” on ourselves. It’s a dirty word that bullies use to get us not to protect ourselves and not to set our boundaries.  Bullies demand infinite forgiveness and unconditional love – but from us only; not from themselves.  We must “protect ourselves” and we must “set our boundaries.”  That’s a much better way of saying it.  Notice how “protecting ourselves” and “setting our boundaries” are good and necessary actions.  And if toxic, bullying, abusive parents keep trampling our boundaries, we have to ask ourselves, “Why are we with such jerks and control-freaks?  Why are we presenting our throats to vampires?  Why are we still letting hyenas feast on us?  Why do we let sick people vomit on our feet?  Why do we allow them in our space?  Why are we in theirs?”  Protecting ourselves is a more important value than not hurting the feelings of toxic people or not getting them upset or not making a scene or not upsetting the family.
2. Do we hope that “protecting ourselves” will change relentless bullies? Maybe when we’re young and they’ve just started, we might hope that standing firm and saying, “No!  Stop!  Sit!  Stay!” will change them.  Or maybe we might have succeeded by hitting them with a rolled up newspaper or biting them on the lip to show them who’s the alpha dog.  But toxic parents have been mean, nasty, vicious predators for as long as we’ve been alive.  A little kid really can’t resist them or change them.  So by the time we’re middle-aged and they’ve been hurting and bullying us for over 40 years, we can release the hope that we’ll change them.  I’ve seen toxic parents remain bullies even after near death experiences or being cut off from their grandchildren, although those two circumstances are the only ones I’ve seen effective in the rare cases of toxic parents who have changed.  Standing up for ourselves probably won’t change them.  But we can give it one more shot if we want to.
3. Do we hope that we’ll feel better or more powerful after we stand up for ourselves? We may and those are great reasons for defending ourselves and enforcing consequences.  Words are not consequences; words without consequences is begging.  Only actions are consequences.  Take power. Don’t wait for jackals to empower you.
4. Will we speak up in private or public? We usually think of saying things in private the first time someone bullies us.  But after a private talk, relentless bullies will think they can ignore us since we’re defending ourselves in private and they’re attacking us in public.  Therefore, we have to speak out in public. Don’t let a lie or an attack or a put-down or sarcastic criticism pass unchallenged.  We can protect ourselves in the moment, in public by saying, “That’s not true.  That’s a lie.  You’re still a bully and I won’t put up with bullying any more.”  Don’t debate or argue whose perception is correct.  We stick with our opinion; we’re the expert on us.  Make them leave or don’t stay with they if they don’t change.
5. Might protecting ourselves change the family dynamics? Too many families hide the truth and live on lies.  Too many families protect bullies and perpetrators because “That’s just the way they are” or “We have to put up with abuse because it’s family.”  No.  We don’t repay a debt to toxic parents by being their scapegoats or whipping posts because they once gave us food along with abuse.  Don’t collude with these crimes.  Speaking out can change the dynamics.  Test everyone else.  We’ll find out who wants to be friends with us and who wants to repress us – for whatever reasons.  We’ll find out who we enjoy being with and who we won’t waste precious time with.
6. Should we say something if we’re witnesses? Definitely.  Be a witness to these crimes, not a bystander.  We can protect other people we see abused.
7. Will protecting ourselves set a good example for our children? Yes.  And it’s crucial for us to set great examples.  Be a model!  Don’t sacrifice our children on some altar of “family.” Protecting children is more important than any benefit they might get from being with toxic grandparents.
8. What’s the “right time” to speak up? If we hope to change toxic parents, the “right time” and the “right way” can be considerations.  But for any other reason, the time to speak up is always “NOW” and the place is always “HERE.”
9. Should we talk to our parents in a safe environment with our therapists present? The first step in stopping bullies is connecting with our inner strength, courage and determination.  We are the safe place in any situation!  We’re adults now.  So what if they attack us one more time.  Don’t be defeated.  Look at them as predators or jerks and score them “failed.”  We’ll feel much stronger if we say what we have to say firmly and then be strong and apply our consequences when they attack us.  If people aren’t nice, don’t waste time on them.

Notice that all these considerations are about us and our judgment, not about the right way to convert toxic parents.  It is about us and the personal space we want to create and what behaviors and people we’ll let in.

How can we still relate to the nice people in the family? I think that we can only relate to those who want to have a wonderful relationship totally separate from the toxic parents.  That is, we’ll talk to the nice and fun ones, text them and see them on our own without our toxic parents being part of that.  Is that sneaky?  No.  That’s just cleaning up our homes and sweeping out the crud.  And not allowing it back in.  Tell the good relatives what’s going on and see if they want to have fun with us.

What if we don’t act dignified in protecting ourselves? We have to stop expecting ourselves to be perfect and stop bullying ourselves.  Of course we won’t be skillful at first.  But the more we practice standing up for ourselves, the more skilled we’ll become.  Which is more important: protecting ourselves or looking dignified?

We each make our own decisions and choices. Now we can make them with a better idea of what’s motivating us and what’s likely to happen.  If we try to talk with them one more time and they attack us again, maybe that will be our last attempt to carry the burden of making a good relationship possible.  Maybe now it’s their turn.

We must ask ourselves, “Are we doing all the work of self-analysis, apologizing, appeasing, communicating and being perfect?  Are we wasting our time trying to turn hyenas into vegetarians?” If we don’t defend ourselves in public when hyenas attack, we’ll only encourage them to go after us more.

We must listen to our pain and trust our judgment.  We must trust our accurate opinion of what predators will do – they will attack us when they want.

Some toxic parents simply attack us relentlessly.  Others lure us close with overtures of friendship or claims that they need us to help them now that they’re old only to attack us when we come near.  These tactics are like those of a pervert trying to lure a little girl intro his car.  Don’t get into a pervert’s car!

“Create an Isle of Song in a Sea of Shouts.”  And don’t let anyone dump toxic waste on your Isle.  Create a better life with better people in your space.

For some examples of stopping toxic parents, see the case studies of Carrie, Doug, Kathy, Jake and Ralph in “How to Stop Bullies in Their Tracks.”

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

It’s your life.  Be the hero of your life.

Stop School Bullies: Use Laws, People, Programs

In their article in the New York Times, “There’s Only One Way to Stop a Bully,” Susan Engel and Marlene Sandstrom focus on the educational aspects of programs designed to stop school bullying.  Let’s look at the whole picture and especially at the piece that’s usually missing from ineffective school programs:

• Laws: Over 40 states have passed laws to specify school bullying behaviors and to make them illegal.  That’s a necessary step.  Good laws give legal leverage to principals, school district administrators and teachers who try to stop school bullies.  Good laws can also force reluctant school principals to implement and enforce effective programs to protect the targets of bullies.
• Programs: Laws, by themselves, will not stop bullying.  Also, expensive, off-the-shell anti-bullying programs won’t stop bullies as long as the programs remain in their binders and are used merely as window dressing to show the appearance of compliance.  Furthermore, programs that are focused on rehabilitating or therapeutizing bullies are ineffective.  Since the only consequence for bullies in these programs is lengthy lectures, they have no reason to change their behavior and they victimize their targets more brutally.  Real bullies are adept at manipulating the system and do-gooders who run it.  Effective programs are designed for specific schools and school districts by participation between a consultant, principal and teachers that broaden to include staff, parents and students.

• Effective Programs: The motivating force behind these programs is proactive, responsible adults who don’t wait until a flagrant case is brought to them or they are surprised by a suicide.  Effective programs educate teachers and all staff to observe, intervene and report bullying situations.  These programs educate all staff, children and parents about behavior that’s acceptable, how that behavior will be rewarded and how to stop behavior that absolutely won’t be tolerated.

Effective programs have clear procedures and consequences at every step of the way.  Ineffective programs move much too slowly; they protect the rights of bullies to have a lengthy process of rehabilitation while they give bullies continued access to their targets.  Effective programs begin with protecting the victims; they move swiftly to remove bullies even if that interferes with the bully’s educational opportunities.  These programs begin the first day of school and are reinforced weekly.

• People: Everyone must be involved in backing an effective program.  Irresponsible adults pretend that they don’t know who the bullies are or where it occurs or they think that the Golden Rule will change the hearts of real bullies.  Responsible adults will have a strong commitment to making their environment safe.  The children must be taught what is expected of them and how to respond if they’re bullied or if they witness bullying.  Kids must also have a way of finding help with temporary urges to act like a bully.

A critical group is parents.  Principals need core groups of parents to support efforts to stop bullies, despite threats from bullying parents.  Also, parents can lead the efforts to communicate and to set the tone of acceptable behavior with other parents.  Vigilance and involvement are necessary to maintain the standards.

• How to recognize real bullies.  If you think of all students as fitting on some version of a Bell curve, you’ll see that some kids won’t ever bully while most are in the middle group – they’ll accept the prevailing tone and behave in ways that are praised or tolerated.  That’s where education and a tone of no-bullying can influence their behavior.

But no matter how much they are indoctrinated, they’ll try bullying when they’re having a bad day or a bad year in their personal lives.  If they’re not stopped, they’ll be encouraged to continue and they’ll even act worse.  If cliques get formed to pick on scapegoats, these middle-ground kids will be tempted to join or at least to look the other way.  If the individuals in the cliques are stopped and punished, kids in that middle group will tend to remove themselves from the cliques and to fit into the prevailing tone of civilized behavior.

None of the kids in those two groups are what I call real bullies.  Real bullies are at the end of the curve.  They come into school with bullying as their main tactic to get what they want and to assert themselves.  They are predators who won’t change because of lectures and indoctrination.  They must be stopped or they’ll set the tone of acceptable behavior and draw other kids into bullying and abuse.

• The missing and critical elements: Stop bullies; remove them; deal with their bullying parents.  The “one way” Engel and Sandstrom focus on, like most experts in this field, is to educate bullies and encourage other students to befriend and involve the bullies in inclusive activities.  They stress expressions like “be good to one another,” “be kind,” “cooperate,” “relationship,” “friendship” and “bullies require our help more than punishment.  These are important for everyone to hear and they can set the tone for the kids in the first two groups but they’re not enough to stop real-world bullies.

The missing elements that are critical to stop predators are swift and firm responses of adults to remove and isolate bullies, and to let parents of bullies know what is going on and what behavior will not be tolerated.  Principals, teachers and staff set the tone by their actions, not their words.  They show what behavior will be accepted and what won’t.  Too often, principals won’t be straight forward, clear and firm with the parents of bullies.  Too often, principals take the path of least resistance because they’re afraid of bullying parents who threaten law suits.

Good programs also teach children how to “defend” and “stand up” for each other.  Good programs make children feel safe in becoming active witnesses instead of remaining passive bystanders or reluctant collaborators.

Stopping bullies is the first and necessary step to gain leverage to teach bullies that their old tactics won’t get them what they want.  It’s more important than knowing if bullies are seeking love or power, or have low self-esteem, or simply don’t know better.  When bullies discover that their old tactics no longer work, they’re more willing to learn new tactics to make their way in the world.

Real bullies are very strategic in their behavior; they harass, bully and abuse kids who the other kids won’t protect.  Or, like little scientists, they’ll bully a kid once and keep score of that kid’s response.  If the targeted kid is ineffective in stopping a bully, bullies will take that as an invitation to do whatever they want with impunity.  They’ll continue to increase the frequency and severity of the abuse until they’re stopped.

All kids know whether the adults will protect them or if they’re on their own in a jungle in which power, not right, rules.  Just as all students know who the bullies are and what areas of school are unsafe, examples of the consequences meted out to bullies will spread instantly.

Stop Toxic Coworkers and Other Bullies

There are toxic people in every environment – toxic family, toxic friends, toxic lovers and toxic coworkers.  If you don’t recognize and respond effectively to toxic, bullying coworkers they can make your life miserable, harass you, turn the rest of your team against you, scapegoat you and even get you fired. For example,

Jane is known to be difficult, obnoxious and an out of control retaliator.  But she’s very bright and hard working so management tends to minimize the problems she causes, overlook the tension, hostility and chaos she creates, and explain away her behavior by saying, “That’s just Jane.  She must have a good heart.”  She specializes in vendettas.  Most people are afraid of her; they usually walk on egg shells around her and try to avoid setting off one of her tirades.

The bosses make you the leader of an important project that requires tact and people skills because they don’t trust Jane.  Jane is enraged.  Sometimes she blames and threatens you – you stole her job, she’ll report everything you do wrong, she’ll ruin your reputation and she’ll get you fired.  Sometimes she acts sweet – as if she wants to be your best friend.  Sometimes she tries to make you feel guilty so you’ll refuse to lead the project she thinks should be hers – that’s the only way you can prove to her that you’re a good person and her friend.

Is Jane right?  Are you sneaky and manipulative and have you wronged her?  Or is this a misunderstanding you can overcome so she’ll still be your friend?

How can you distinguish a friendly coworker who’s justifiably upset from one of these toxic bullies?  Simple.  You look for patterns in how Jane acts and how you and others feel when you’re around her.

Typically, toxic coworkers have patterns in which they:

• Are selfish and narcissistic – it’s always about them; only their interpretations and feelings matter.  Only their interpretations are true.
• Are sneaky, manipulative, back-stabbing stealth bullies.
• Are over-reactive, control freaks – their interpretations give them permission to search and destroy, no matter how slight or unintentional the insult.  They throw fits and attack or embarrass people they’re upset at.
• Act sweet one time only pry out people’s secrets and look for the opportunity to strike back even more.  Remember, they’re acting polite doesn’t mean they’re nice.
• Will openly lie and deny it.  They’re always 100% convinced and convincing.
• Relentlessly disparage, demean, spy on and report “bad” conduct (often made up) about their targets.

Typically, teammates of these bullies should ask themselves:

• Are you afraid of what Jane might do or that Jane won’t be friends with you?
• Does she threaten you?
• Have you seen Jane attack, manipulate or lie about other targets before you?
• Does Jane apologize but not change or even strike back later?
• Does Jane tell you that you’re special and she’d never go after you?
• Does Jane make efforts to be reasonable and to overcome misunderstandings, to say that the problem is partly her fault and then does she make amends and change?

Of course, you want to be careful that you’re not overreacting.  You want to know if you’re seeing their actions clearly.  But if you answer the first five questions with “yes,” and the last one with “no,” you should beware.

When you identify Jane as someone who is relentless, implacable and has no conscience in pursuing her targets, you know what you’re dealing with.  She’s out to destroy you just like she went after other coworkers in the past.

Your first thought may be, “How can I win her friendship?” or it may be, “She’s suffered so much in her own life, how can I not forgive her?”  If you follow these thoughts with feelings of kindness, compassion and compromise, if you don’t mobilize to protect you life, limb and job you will be sacrificing yourself on an altar of silly sentimentality.

I take a strong approach: Recognize evil and recognize crazy or out of control people who won’t negotiate or compromise.  The Jane’s and John’s of this world are bullies, abusers and predators that do tremendous damage.  They’re why well-meaning people have to consult with experts.  Remember, you would have already resolved situations with coworkers who are reasonable, willing to examine their own actions honestly, and to negotiate and compromise.  You need help with the terminators that you face.

So what can you do?

Divide your response into two areas:

1. Will – determination, perseverance, resilience, endurance, grit.
2. Skill – overall strategy, tactics and the ability to maintain your poise and carry out your plan.

Will

1. Convert doubt and hesitation into permission to act and then into an inner command to act effectively.  Until you have the will, no tactics will help – you’ll give in, back off, bounce from one strategy to another and you'll fail, even with the best plan.
2. Don’t let your good heart blind you to the damage she’ll do to you.  You’ve already given her second and third chances.  That’s enough.  She’s not merely misunderstanding you in any way you can clear up; logic, reason and common sense aren’t effective with the Jane’s of this world.
3. See Jane as a terminator – she’s relentless, implacable and has no conscience.  Under her human-looking skin she’s out to destroy you.  Your good heart and attempts to reason politely won’t stop her.
4. Assume that you can’t rehabilitate or convert Jane in your life time.  That’s not what they pay you for at work anyway.  You’re merely Jane’s coworker with an important personal life, a personal island that needs protecting.  Let Jane’s therapist change her in professional space and on professional time that she pays for.
5. You don’t owe her anything because she got you the job or rescued you from drowning.  She’s out to get you and you must protect yourself.  Let Jane struggle to change on someone else’s professional time.  Don’t put your reputation, your job or your family’s livelihood in harm’s way.  Don’t minimize or excuse.  Deal only with Jane’s behavior.

Skill

1. All plans must be adjusted to your specific situation – you, Jane, the company, your personal life.  Added complications would be if Jane is your boss or the manager of your team likes her or is afraid of her and will collude with her against you.
2. Don’t believe Jane’s promises; don’t be fooled if she acts nice and sweet one time.  Pay attention to the pattern of actions.  If she’s sweet, she’s probably seeking to get information that she can use against you.
3. Don’t expect her to tell the truth.  She’ll say one thing to you and report exactly the opposite to everyone else.  She’ll lie when she reports bad things you have supposedly done.  She knows that repetition is convincing; eventually some of her dirt might stick to you.  Have witnesses who’ll stand up for you in public.
4. Don’t argue the details of an interaction to try to convince her of your side.  State your side in a way that will convince bystanders.  Always remind bystanders of your honesty, integrity and good character, which they should know.
5. Document everything; use a small digital recorder.  Find allies as high up in the company as you can.  When you report Jane, be professional; concentrate on her behavior, not your hurt feelings.  Make a business case to encourage company leaders to act.  It’s about the money, coworkers and clients that the company will save when they terminate Jane.
6. When you listen to voice mails from Jane or talk with her in person, tighten the muscles of your stomach just below your belly button, while you keep breathing.  That’ll remind you to prepare for a verbal gut-punch.
7. Get your own employment lawyer and a good coach to strengthen your will, develop your courage and plan effective tactics.

Each situation is different – you, the toxic coworker and the rest of the company.  The need to protect yourself and your career remains the same, while the tactics vary with the situation.  All tactics are situational tactics.

Transforming a Community in the Wake of School Abuse, Bullying and Suicides

Here’s a new slant on the cluster of suicides of four teenage girls from Schenectady High School, New York, that was stimulated by abuse and bullying in school and a war-zone environment outside school. Instead of working together to transform the school and the neighborhood environment, Rev. Veron House, pastor of the Life Changes World Ministries in Schenectady, and school superintendent, Eric Ely, are arguing over who was to blame and who should be responsible for fixing the problem.

Rev. House has been quoted as saying, “This is not a community problem, this is not a church problem, this is a school problem, and this is becoming a school epidemic because everyone that has done this is from Schenectady High."

On the defensive, Superintendent Ely responded, "We're not the parents of these children.  We have them a third of the time, parents have them two thirds of the time. We're going to do everything we can to keep it from happening. But ultimately, when a child goes home and takes their life, there's not a whole lot a school employee can do about that."

Who’s right?  Of course both of them are right.  But facing each other with finger-pointing makes both of them wrong.

The useful question is not who’s to blame and who should be punished, the people in the neighborhood or the principal and teachers in school.  The better question is how to bring people together after numerous and tremendously painful deaths, in order to create a community that simply won’t tolerate hate and violence in the school or on the streets.  Here in Denver, after the massacre at Columbine High School, it has taken 10 years for that healing spirit to become evident.

This question is not new.  The difficulty of establishing a safe and functional communal life after multiple, horrible deaths has been part of human struggles since the beginning of time.  For example, we see the same struggle in the families of Romeo and Juliet.

Even further back, the same subject and a wise solution are described in graphic detail in the three tragedies called the Oresteia, written by Aeschylus in 458 BC.  In the Agamemnon, the Libation Bearers and the Eumenides, the murders are for different reasons than in Schenectady and Columbine High School, but the end effect is the same.  Violent death rips apart the fabric of a community and people struggle with what to do.

Why do I bring up literature that’s 2,500 years old?  Because the violence of today has also been faced by people in all cultures, times and places, and we have recorded the approaches that only lead to more pain and also the wisdom that points the way to solutions.

Aeschylus shows that the age-old solution – pointing fingers, apportioning blame, imposing punishment, retribution and vengeance – only drives people into separate, warring camps and perpetuates the cycle of violence.  He also shows that only after the people involved have come together, having been transformed by the intense pain and suffering that everyone feels underneath their defensive and hostile poses, can they dedicate themselves to change the environment together.  One line from the tragedy is, “We must suffer, suffer into [wisdom].”

As community leaders, Rev. House and Superintendent Ely are failing in their responsibility.  Instead of analyzing and parsing out the blame, they must lead the community to come together to create a new spirit that will neither tolerate harassment, bullying and abuse at school nor the street violence that requires police and metal detectors at school doors.

Until Rev. House and Superintendent Ely rally a core of outraged students and parents to rid the area of violence, there are no tactics, plans and skills that will help them.  I’d expect Rev. House to know how rituals for painful grieving can transform the hearts of his parishioners into wisdom and determined action.  Only after they have united resolutely to clean up the school and the neighborhood, will expert tactical advice and guidance be productive.

Arrogant, Abusive and Disruptive -- and a Doctor

Even doctors, supposedly intelligent, skilled, well-trained and focused on giving the best care possible to their patients, are sometimes bullies toward other staff.  The behavior of that 3-4 percent of doctors can cause medical mistakes, preventable complications and even death to patients who could otherwise be saved. In her column in the New York Times, on December 2, 2008, “Arrogant, Abusive and Disruptive – and a Doctor,” Laurie Tarkin gives compelling evidence, surveys and examples of this bullying behavior. The examples included obnoxious, intimidating, abusive behavior; shouting, yelling, belittling, insulting, humiliating, ridiculing, blaming, berating and denigrating actions, often in front of patients and other staff members.  Some staff had to duck to avoid scalpels thrown across the operating room by angry surgeons.

Often, staff was made to feel like the bottom of the food chain.  Sometimes, staff was intimidated by a doctor so that they did not share their concerns about orders for medication that appeared to be incorrect

This hostile environment erodes cooperation and a sense of commitment to high-quality care.  Surveys of hospital staff members blame badly behaved doctors for low morale, stress and high turnover.

Although this article focused on doctors, we all know that the same behavior goes on at companies and organizations in every industry and area.

Do you have examples of your own?

I’ve described similar behavior in posts on the top ten ways to create a hostile workplace, verbal abuse by a know-it-all boss, a bullying coworker in the next cubicle and an unhappy employee creating a hostile workplace.

You’ll also find ways to combat this behavior in my book, “How to Stop Bullies in their Tracks.”  Leaders and managers who want to change hostile work environment should listen to my CD set, “Eliminate the High Cost of Low Attitudes.”

As a coach, consultant and speaker, I encourage people to fight to win.  It’s crucial to design tactics for your specific needs and the situation.

Don’t try to make all your employees happy

Don’t try to make all your employees happy.  But do make your best employees happy. Do you recognize who the best employees and managers are?

We can’t define who the best are, but we all recognize them.  They’re the ones with inspiration – the inner drive to accomplish things and succeed.  At all levels, they’re superstars and solid, steady, productive professionals.  They’re the beavers eager to learn, develop skills and be competent and productive.  They want to be efficient and effective.  They take responsibility and they care.

They’re the ones who anchor a culture of success.  They keep communication channels open and they get along well enough with other productive individuals in order to make their teams succeed.  They take care of customers and teammates.  They partner with employees on other teams when success depends on joint effort.  They’re the low-maintenance people we can count on.l

It’s a pleasure to make them happy.  They appreciate your efforts and respond with more of their own.

You can generalize by thinking that your organization has about 15% stars and 75% solid producers – all in that group of high quality employees you want to keep happy.

The other 15% are the problem adults.  They’re the whining complainers, hyper-critical bosses, lazy slackers, negative discouragers, backstabbing rumormongers and gossips, know-it-all squelchers, micro-managing nit-pickers and turf-protecting power brokers – to name only a few.  They’re unproductive, but always have excuses they think justify their unprofessional behavior.  They create hostile workplaces.  They’re energy vampires – they can suck the life out of any effort.  No matter how much you give them, it’s never enough.  They’re not grateful and they don’t give back.  They demand or connive to get more.

Don’t try to make them happy.  It’s an impossible task.  You’d have to cater to them and give away your organization to them.  Instead, good leaders and managers help them go somewhere else.  Maybe they’ll be happy at another company or maybe you can get them a job in a competitor’s organization.

Give your time, energy and goodies to your high quality employees.  How?  You don’t need my top 10 list to get started making your best employees happy.  Maximize their chances for success.  Give them all the training, equipment, operating systems and support they need to succeed.  To high quality people, accomplishment is an aphrodisiac.  Beyond that – ask them.  Every individual will have an individual list of desires – training, opportunities for advancement, cleansing their environment of losers, more flex-time and money, etc.  Then do your best to give it to them.

What if there’s more than 15% bottom feeders at your company, and management doesn’t care?  Be one of the best employees.  Try to get the attention of leaders.  If that doesn’t work, go be a best employee at your competitor’s company.