If you think your company keeps you from advancing appropriately, you’re not alone.  But even if your organization’s leadership isn’t clear or doesn’t play fair, the responsibility for rising is yours. For example, at a particular company many managers often complained about the reasons their company hadn’t encouraged their promotion to leadership positions.

To read the rest of this article from the Business Journal of Jacksonville, see: To move up, be willing to take risks, responsibilities http://www.bizjournals.com/jacksonville/stories/2005/12/26/smallb2.html

But all their explanations revolved around their fear and hesitancy.  They blamed eternal circumstances, they were waiting for someone else to make their paths simple and easy, and they took no individual responsibility.

But external conditions are not the problem.  Conditions may be difficult or easy, but the problem is always in the individual.

One of the managers, Dave, had an epiphany: He was the problem.  His boss had said the same thing during their mentoring sessions.  His boss had said that Dave had passed the first test – he was competent and the boss could trust his numbers.

Next, his boss wanted to know if Dave had enough ambition and courage to take the initiative for his next steps; to speak up professionally at meetings, to risk being corrected and to learn in public.

There was no clear and specific list of stepping-stones for promotion, like there was when Dave was learning technical skills and was told exactly what would be on each test and how the test would be given.

This was the real world.  Tests were frequent and came without warning.  People didn’t play fair and there were winners and losers.

Also, Dave would have to deal with the way things are, not how he wants them to be.  For example, if Dave had hurt feelings in a hostile interaction with his boss, Dave would have to rebuild the bridge between them.  His boss wouldn’t approach him to make Dave feel better.

His boss could help him, but the ultimate responsibility for success would lie with Dave.  Was he willing to struggle and learn to play the game?

The fact is that path to advancement is never risk-free.  You will get your wrists slapped in public.  But if you never take those risks, you won’t advance.

As Wayne Gretzky said, “You miss 100 percent of the shots you don’t take.”  In order to advance, Dave would have to impose his ambition and will on himself in order to overcome his fear and hesitancy.

What happened to Dave?  You may be expecting me to say that Dave’s real name is Sam Walton or Bill Gates.

No, Dave is simply Dave.  But he succeeded in his first steps.  He’s ambitious: he got help and took the responsibility and risk, and he has been promoted.

Often, people need coaching to help them overcome their hesitancy and self-bullying, and to build the strength, courage, determination and skill needed to take the right risks in a way that increases their chances of success.  To get the help you need, call Ben at 1-877-828-5543.

Everyone has moments that matter: moments when our life can go in either direction; moments when we can choose the strength to soar to heaven or the weakness to fall into hell.  You know, those moments in which everything gets absolutely quiet and the air seems to pulse and throb with the power and weight of a choice that will change our life.  What will we do?  Which path will we choose?  What will our life become? All bullies, all targets and all witnesses have those moments when the rest of their lives hang in the balance.  Will they stop bullying?  Will they stop being victims of bullies or of their own self-bullying?  Will they give up in defeat and despair or will they forge ahead, no matter the consequences?

These are the moments when, if we have the “Will,” we can will ourselves into wonderful futures.

Charles M. Blow reminded me of the moments of truth that I’ve seen in the lives of all the bullies and also all the targets I’ve known.  He wrote a wonderful, deep, heart-felt column in the New York Times, “The Bleakness of the Bullied.”

He describes his own experience when he was eight, the subject of “relentless teasing and bullying from all directions – classmates as well as extended family.”  In a pit of despair, he contemplated suicide, only to be heartened when a song, often sung by his mother, leapt to his mind, “Precious Lord, Take My Hand.”

He knew he had “to be brave and patient, that this was not to be my last night.”

Notice the “Will.” Charles was not going to be a victim any more.  Somehow he’d resist, he’d grow, he’d survive and thrive.

Every target of bullying I’ve ever coached had a similar moment in their childhood or in our work together: A moment when they faced the bleakness of a future of continuing to be a victim or, alternatively, the brightness of standing up and fighting back in some way.  In that moment, they each responded to that choice with a great surge of Will, power and energy.  They fanned the spark in their heart into a fierce flame that warmed, strengthened and sustained them.

Once their Will took over their actions, despite a little anxiety, the rest was straightforward.

They would not give in to bullies, predators and abusers.  They would not give in to their self-bullying, negative self-talk, anxiety, stress, fear, panic and despair.  They would not succumb to self-doubt.  They would not let their self-confidence and self-esteem be eroded or destroyedThey would not be defeated.

They would keep that flame alive by daring to protect and defend themselves; by taking the risk of creating a brilliant and wonderful future for themselves, no matter the opinions of their oppressors or the cost to the old, destructive patterns they had been mired in or the people they were related to.

In “Parenting Bully-Proof Kids,” available fastest from this web site, you can read about the moment I had.

Their action plans were different depending on their circumstances but they had the same Will and they learned the same skills.

I’ve seen the same moment of truth with bullies.

One former bully told me of a moment when he was about nine and was the biggest, toughest angriest kid in his class.  He had thought he was simply doing what he had to do to make his place in the world.  Then, a principal hauled him into his office, sat him down and told him, in so many words, that he was a bully and he had to stop or he’d be thrown out of school.  He was too vicious, nasty and brutal to be allowed to continue harassing and tormenting the kids he was victimizing.

The boy was stunned.  He’d never thought of himself as a bully, as vicious and nasty.  And he certainly didn’t want to be thrown out of school.  In that moment his heart broke open and he vowed never to be a bully again, even if he was the biggest kid in the room.

That principal was great because he confronted the situation and acted firmly and effectively, even though the boy’s response might have been dangerous for his career.  He was not a cowardly, do-nothing principal.

Why was that bully seeing me?  He wanted to learn skills to negotiate his adult life without reverting to bullying in order to get his way.  He didn’t want to be a bullying spouse, co-worker or boss.   He didn’t want to be a bullying parent.

What has been your experience?

In all cases, success requires two things of us:

  1. The Will – determination, strength, courage and perseverance – grit.
  2. The skills to succeed.

Expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Sometimes things are very clear and straightforward even though carrying them out may be difficult.  But that’s a lot better than not being clear. Rabindranath Tagore, Nobel Prize winning poet, said, “Create an isle of song in a sea of shouts.”  This vision provides clarity about the direction we want our lives – situation after situation. But the process varies with the specifics of our individual situations.

We can begin by protecting the ecology of our Isle of Song.  Just as we wouldn’t allow toxic dumpers, we won’t allow people to trash our Isle in any way.

Therefore, we clear the bullies from our lives and we create space for the right people to come in.  The reality shows also say the same thing, although not so poetically.  “Vote selfish, narcissistic, insensitive, nasty, abusive people off your island.”

Who do we allow on our Isle? People we want close to us and who behave the way we need.

Who do we vote off our Isle? Remove anyone who won’t behave according to our standards.  I don’t mean only bullying spouses.  Our lives become much better when we use this general rule in all situations – with our toxic parents, relatives, adult children, friends, co-workers, bosses.

Physical violence is obvious, so our response is usually emphatic; “Go away!”  But the more covert, manipulative, sneaky, control-freaks are harder to detect.  Nevertheless, the same rule applies.  Test people’s behavior.  If they don’t stop bullying, vote them off our Isle.  Good behavior counts more than bad blood.

Covert, stealthy bullies always try to ram their agendas down our throats – with a smile, a laugh, a good excuse.  They say, “I know better, I’m right, I’m justified.”  Don’t pay much attention to the specifics of each excuse.  Instead, watch for the pattern of who they think is in charge and who casts the determining vote.  If they always want control, we know what we’re up against and we know we must vote them off our IsleBegging, bribery, appeasement, understanding, forgiveness, unconditional love and the Golden Rule won’t stop them.

They aren’t friends or even acquaintances, although we can be polite and firm while we’re setting our boundaries.

But what can we do about bad blood if we still feel the need to see those people sometimes? One couple I coached created a wonderful image.  They needed to protect both the physical and the emotional ecology of their Isle from a very toxic adult daughter.  In non-technical terms, the daughter was “crazy.”

She could be sweet one moment, but the next, for no apparent reason, she’d blow up and throw an explosive, attacking, vicious temper tantrum.  She’d loudly curse and blame her parents for how bad she felt or what had happened to her.  It was all their fault, she’d yell, because they wouldn’t do exactly what she wanted them to do, every moment, even if her feelings or what she wanted changed in an instant.  In her rage, she’d even try to hit them.

The parents couldn’t trust their daughter.  Actually, they could trust that almost every time they saw her, the daughter would repeat a life-long pattern without warning or provocation.

The parents felt that they had to protect themselves and their much younger children from the older daughter, but they still felt bound to see the “crazy” daughter sometimes.

The image that worked for them was to imagine a long boardwalk from their Isle of Song leading out to a McDonald’s surrounded by a huge barbed-wire fence.  They could tolerate meeting her out there to have a burger once every three-four months.  But at the first signs of a blow up, they’d leave the McDonald’s, close the gate and their crazy daughter was stuck out there.  She could never get to their Isle and trash it with her emotional garbage.  And they’d never allow her to move back home.

That way, the parents could satisfy both values of seeing their daughter and of protecting the rest of the family.  They removed the interaction from their Isle both physically and emotionally.  That solution fit them.

We may be targets but we’re not victims! There are many situations in which we can fairly easily vote someone off our Isle and never interact with them again.  First dates are a good example.

There are also many situations in which we feel stuck by circumstances and choose to use the long boardwalk method to protect our mental, emotional and spiritual well-being.  We decide to interact with the bullies physically once in a while but we’ll protect ourselves.  We’ll always have a way home that we control.

Also, we’ll maintain an emotional distance.  We won’t take what they say or do personally.  We may be unable to stop them from trashing the ocean far away or trashing their own Isle, but we won’t let them trash our emotional Isle.

Some of these situations might be when we decide to care for bullying, nasty elderly relatives or we choose to continue trying to straighten out a child who isn’t old enough to throw out or we accept a rotten boss in a job we can’t or don’t want to leave or we choose to keep living next to jerk-y neighbors or our child may stay in a school that has a special program even though the officials tolerate bullying.

Again, it’s our choice depending on the circumstance and what we want to do.

The key step in these situations is internal: to keep a spark alive in our hearts.  We know that we’re choosing to endure the pollution and noise for a finite time, but that in the end, we’ll get free and vote those people off our Isles of Song.

We can’t allow the worst of ourselves to trash our own Isle. That image can make clear the next steps in our personal development.

We live up to the standards required for anyone to be allowed to stay on our Isle. We develop strength, courage, determination, perseverance – grit.  We vote the selfish, narcissistic, insensitive parts of us off our Isle until those parts develop better ways of getting the wonderful things and feelings we want in our lives.  We become worthy of our own Isle.

Often that requires expert coaching to replace old, out-dated beliefs, attitudes, feelings and habits with new ones appropriate to our Isle.  With expert coaching and consulting, we can learn to command ourselves.  We can overcome the voices of our fears and self-bullying.

Many types of family bullying are obvious, whether it’s physical or verbal harassment, nastiness or abuse, and targets or witnesses usually jump in to stop it.  The typical perpetrators are mothers and fathers bullying each other or the kids, sibling bullies, bullying step-parents or kids sneakily bullying a step-parent in order to drive a wedge between a biological parent and their new partner. But many people allow extended family members to abuse their children or their spouses, especially at the holidays, because they’re afraid that protest will split the family into warring factions that will never be healed.  They’re afraid they’ll be blamed for destroying family unity or they accept a social code that proclaims some image of “family” as the most important value.

Except in a few, rare situations, that’s a big mistake.

A rare exception might be an aged, senile and demented, or a dying family member whose behavior is tolerated temporarily while the children are protected from the abuse.

But a more typical example of what shouldn’t be tolerated was a grandpa who had a vicious tongue, especially when he drank.  He angrily told the grandchildren they were weak, selfish and dumb.  He ripped them down for every fault – too smart, too stupid; too fat, too skinny; too short, too tall; too pretty, too ugly; too demanding, too shy.  He also focused on fatal character flaws; born lazy, born failure, born evil, born unwanted.

For good measure, he verbally assaulted his own children and their spouses – except for the favorite ones.  He even did this around the Thanksgiving and Christmas tables when the parents and their spouses were present.  He was always righteous and right.

Imagine that you see the fear, stress, anxiety and pain on your children’s faces and on your spouse’s face; you feel the pain and anger in your own heart.  You hate being there; you hate exposing your family to the negativity and abuse.  The rest of the adults try to shrug it off saying, “It’s only dad.  He really does love us.  His life has been hard.”  Or they insist, “Don’t upset the family, don’t force us to choose sides, family comes first.”

What can you do?

I assume you’ve asked him to stop or given him dirty looks, but that only seemed to encourage him to attack you and your children more.  Or he apologized, but didn’t stop for even minute.  When you arrived late and tried to leave early, he attacked your family even more.  He blamed you for disrupting the family.  The rest of the adults also said that it’s your fault you aren’t kind and family oriented enough to put up with him.

What else can you do?

I think you have to step back and look at the big picture – a view of culture, society and what’s important in life.  Only then can you decide what fights are important enough to fight and only then will you have the strength, courage and perseverance to act effectively.

Compare two views: one in which blood family is all important. We are supposed to do anything for family and put up with anything from family because we need family in order to survive or because family is the greatest good.  This view says that if you put anything above family, especially your individual conscience or needs, you’ll destroy the foundations of civilized life and expose yourself in times of need.  In this view, we are supposed to sacrifice ourselves and our children to our biological family – by blood or by marriage.

We can see the benefits of this view.  When you’re old and sick, who else will take care of you but kith and kin?  In this view, the moral basis of civilization is the bond of blood and marriage.  Violate that relationship, bring disunity into the family by standing up for your individual views and you jeopardize everything important and traditional.

In my experience, this view is usually linked to the view that men and inherited traditions should rule.  Boys are supposed to torment girls because that teaches them how to become men.  Girls are supposed to submit because that’s their appointed role – sanctioned by religion and culture.  If men are vicious to women and children, if old people are vicious to the young, that’s tolerated.

Contrast this view with an alternative in which behavior is more important than blood. Your individual conscience and rules of acceptable behavior are more important than traditions that enable brutality and pain generation after generation.  What’s most important in this view is that you strive to create an environment with people who fill your heart with joy – a family of your heart and spirit.

If you choose the first view, you’ll never be able to stop bullying and abuse.  Your children will see who has the power and who bears the pain.  They’ll model the family dynamics they saw during the holidays.   You’ve abdicated the very individual conscience and power that you need to protect yourself and your children.  You’ll wallow in ineffective whining and complaining, hoping that someone else will solve your problem.

The best you can hope for outside the family, when your children face bullies who have practiced being bullies or being bullied at home, is that school authorities will do what’s right and protect your children from bullies.  But how can you expect more courage from them than you have?  Or why shouldn’t they accept the culture which tolerates bullying and abuse, just like you have?

Once you’ve decided that you will stop accepting intolerable behavior, your action plan will have to be adjusted to the circumstances, for example:

  • Are you the biological child in the family or merely a spouse?
  • Is your spouse willing to be as strong as you?
  • Who’s the perpetrator – a grandparent, another adult or spouse, a cousin, a more distant relative?
  • Do you see the perpetrator every year or once a decade?
  • Do other adults acknowledge the abuse also?

Expert coaching and good books and CDs like “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up” and “How to Stop Bullies in Their Tracks” will help you make the necessary inner shifts and also develop a stepwise action plan that fits your family situation and newly developed comfort zone.  For example, see the case studies of Kathy, Jake and Ralph.

Keep in mind that while you hope the perpetrator will change his or her behavior, your goal is really to have an island with people who make every occasion joyous.  You must be prepared to go all the way to withdrawing from family events or to starting a fight that will split the family into two camps.  But at least you’ll be in a camp in which you feel comfortable spending the holidays.

Be prepared to be pleasantly surprised.  Sometimes when one person speaks up, many others join in and the combined weight of opinion forces an acceptable change.  Sometimes if you say you’ll withdraw, you’ll be seen as the most difficult person in the room and the rest of the family will make the abuser change or ostracize him or her.

Mostpeople are afraid of the economic forecast.  Some have lost jobs; more will.  Some have lost retirement funds; more will.  Some have lost hope; more will.  Fear and stress stimulate mostpeople to huddle around the campfire, worrying, whining and complaining about their uncertain future.  They convince themselves that they’re too weak and helpless to succeed.  They’re victims together. A long, cold recession or depression is the consensus prediction.  But that’s not the prediction for my life and it doesn’t have to be for yours either.  And that’s not because I have guaranteed money flowing in or I’m sure my business will be immune to the next little ice age.  There’s a different reason.

We each have self bullies.

The little, self-bullying voices:

  • Know our every fear and weakness, our every mistake and sin.
  • Demean and ridicule us, discourage and depress us.
  • Predict failure, as if they want to make us lose hope and give up.
  • Don’t like us even though they pretend to be trying to help us.
  • That are so persuasive.

We know where we heard those voices that told us they knew better – our parents, relatives, siblings, teachers, ministers, schoolmates, peers.  We know how we made their voices into our self-bullying voices.

I refuse to listen to self bullying.  I refuse to be a victim of my times and circumstances.  You also can rise above mostpeople.

Don’t be a victim of your past.  History is not destiny.  Command yourself.  Ignore self-bullies.  Our self-bullying voices do not know what’s best for us, do not know the future and can’t accurately predict that we’ll fail.

Of course, the economy is lousy and times will be hard.  Most of us won’t be able to maintain our previous standard of living.  Mostpeople are angry because they thought they were guaranteed increasing wealth and security if they did things right.

We haven’t been trained to survive a depression.  So what?  We can survive and even thrive.

Think about what our ancestors survived.  There has always been rotten weather like recessions and depressions, poverty and war.  They’re part of the natural weather cycles – hurricanes, tornadoes, snow and ice storms, avalanches, droughts or floods, earthquakes and tsunamis.  There have also been plagues, famine, pestilence and war.

If we let recession-induced fear and self bullying sap our strength and will, we won’t have the right stuff, we won’t act skillfully and the economic tide will pull us under.  We have within us the inheritance of an unbroken line of people who thrived.  We have within us the seeds of strength, courage and joy.

These economic ice ages have happened in America before.  For example, economic crashes occurred in about 1787, 1819, 1837, 1857, 1873, 1897, 1907 and the great depression from 1929-1941.  The rest of the world had similar experiences.

What can we do when we get down on ourselves?  We need WILL and SKILL.

  • In order to succeed, we must choose to ignore self bullying, choose to command ourselves, choose to create the futures we want, no matter what the circumstances.  As individuals, we must have the WILL to persevere, with grit, determination and resilience.

Call that hyper-critical, fear-mongering side of us a “self-bully” so we’ll react with passion and power against it.  So we’ll rally ourselves against its words.  We wouldn’t lie down in front of those old bullies and we wouldn’t let ourselves be abused by bullies now.

  • We need SKILL to ignore our self-bullying voices – turn off the discouraging TV; stop listening to people moaning, whining and complaining; stop listening to victim stories.  Walk away politely from mostpeople who wallow in the dumps of fear and panic.  If you’ve kept your job, don’t wallow in survivor’s guilt.  Get off the emotional roller coaster.

Find friends who don’t waste their time worrying about the economy, but instead handle things in as little time and with as little wasted energy as possible.  Find friends with inner lights that give them joy even when they don’t have all the comforts and toys they once did.  Become such a friend.

When the self bullying voices start again, tell them we’ve heard all that before and if they want to help us, they can use a different voice and become encouraging coaches that strengthen our spirits.  Fill the IMAX screen of our minds with the future we hope we’ll have and the friends we want in our lives.  Throw ourselves into activities like physical exercise.  Don’t feed our addictions; eat well.  Feed our spirits with movies, music and books that lift up our spirits and renew our energy.

  • We need SKILL to make plans to keep our jobs or find others, to spend less while still treating our spirits better.  We need skill to get over our feelings, plans and expectations.  Loss of riches, comforts and dreams is not really the end of the world.  Get going again.

Find a coach to keep your spirits up and organize your efforts.  Read the self-bullying section in "How to Stop Bullies in Their Tracks."

While the growing recession is the world in which I function, it’s not the world in which I live.  I invite you wonderful people to enter the world that is waiting for you, if you but have the courage to take the first steps.

"What lies behind us and lies before us are small matters compared to what lies within us."    Ralph Waldo Emerson

Whether you’re thinking of personal relationships or the workplace or you’re teaching your children, how can you know who to trust? Some people think that it’s morally and spiritually advanced to start by trusting everyone.  You’re somehow a bad person if you don’t trust people.  After all, you get what you put out.  Other people say that everyone is out to get whatever they can so you should start by trusting no one.

Where do you usually begin?  And do you have any horror stories of people who trusted too much or too little?  Or heart-warming stories when trusting won over a previously un-trustworthy person?

Read more and you’ll learn about the 9 circles of trust – a process for getting around the unanswerable, philosophical trust-question.

Seventeen year-old Abby doesn’t know what to do with her boyfriend or whether she should trust her step-father.  She grew up knowing men were not worthy of trust.  Her father bailed on the family when she was six, leaving her mother with Abby and three younger children.  They never heard from him, but Abby knows he took all the money.  Her mother worked hard, but it was years before they could get on their feet.  Abby saw a succession of boyfriends take advantage of her mother; bullying and abusing her, and verbally intimidating the children.  The men were selfish and self-centered; real narcissists.

Her mother finally found a great guy.  They’ve been married for eight years and Tim has been wonderful to her mother and all the children.  It’s as if his heart has adopted them even though they’re not his biological children.  He spends his money on them as if they were his real family.  He helps around the house.  He’s always there for Abby, her mother and the other kids through their emotional ups and downs.  He attends all their functions and has gotten Abby in the middle of the night when she’s needed help.  He’d even support her if she went to college.  Should Abby trust Tim or is he going to turn out just like the other men?

Abby’s 22 year-old boyfriend is demanding, abusive, intimidating and controlling.  He blows up when she doesn’t do what he wants.  He says he proves his love by being insanely jealous and insisting that she doesn’t go to college because she might meet other guys.  He doesn’t work and says he needs her support to get his life together after the terrible treatment he suffered at the hands of his parents.  He even wants her to drop out of high school now so she can get a job and they can live together.  With her help, he might be able to stop drinking and smoking dope.  Since he says he loves her and would be lost without her, how can she not trust him?

Let’s compare that with a situation at work.  Lizzie’s boss is a bullying, control freak.  He gives everyone impossible tasks and deadlines.  Since they’re never perfect, he micro-manages, yells and delivers crushing putdowns.  He’s verbally abusive, emotionally intimidating and threatening.  He’s created a hostile workplace.

But when people started complaining and leaving, he promised he’d change.  He’d be more understanding, kind and caring.  Liz had begun to look for another job, but now she wonders if she should trust him.  Notice that while this looks different from Abby, it has the same key question: should Lizzie trust her boss?

I’ll use Abby to describe how the Nine Circles of Trust method works.  Think how Liz could apply it at work or someone could teach her daughter how to apply it to the other kids at school.

With coaching, Abby sees that she’s making a problem for herself by looking at trust in the old way – should she trust someone or not.  What’s more useful is for her to develop an accurate, realistic prediction of what another person is likely to do, based on their past behavior.  The more accurate her estimations are, the more she can trust her estimates.  That’s what trust is about: trusting her accurate estimations.

Abby also makes a problem for herself when she thinks the question with her boyfriend is whether or not he loves her.  She’s better off when she decides how she’d like to be loved (what behavior would make her feel loved) and then tests whether or not her boyfriend treats her that way.  It doesn’t matter what he calls it.  What matters is whether he treats her the way she defines love.

In order to develop a repeatable process, she imagines herself at the center of a bull’s eye.  She makes nine circles of trust getting further and further out from her; like she’s at the center of a target.   She writes how someone would have to behave in order for her to allow them to move from the furthest limit to one circle closer.  Actually, she makes different lists: one for her stepfather, one for her boyfriend and one for a girl at school.  At this distance, her tests for whether she’ll allow them closer are about non-threatening, physical behavior: no hitting, throwing things or physical abuse.

Then she makes lists of how they’d have to act in order for her to let them into the next closer circle.  At this distance, it’s about polite, civil behavior; not stealing her things, lying, bad mouthing her, yelling, threats or intimidation.

Then she makes a list for admission to the next closer circle.  And so on, closer each time.  Now she’s ready to decide how, for example, her boyfriend has acted and which circle she’ll put him in.

Abby’s shocked at her estimation of him.  She puts her boyfriend into the ninth circle.  He’s a bully and she won’t allow him any closer.  Despite her previous experience with her biological father and her mother’s rotten boyfriends, she brings her stepfather right next to her.  He has proven himself during eight years, despite lots of bad behavior from her.

Some of the other important considerations when using this process are:

  • Adjust the prices of admission (the tests) to each circle as you learn more.
  • Ignore reasons, excuses, justifications, pleading and coercion – base your estimates on actions.
  • Be open to surprises (good and bad).
  • Move people further away when they act bad.
  • Keep people in their previous position even if they do one thing nice – recognize established patterns.
  • You may move a particular person closer or further away depending on the circumstances – for example, you might go to a party with someone, but never lend them money.

You’ll find more examples of the effective use of methods like the Nine Circles of Trust in personal and work life in “How to Stop Bullies in Their Tracks” and “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up.”

In which circle would you place the people in your life if you trusted that your estimates of what they’re likely to do?