Do you have mutineers aboard your Ship of Business? Can you distinguish mutiny from discussion and disagreement you encourage and can you skillfully quell it?
To read the rest of this article from the Washington Business Journal, see:
Don’t tolerate or appease mutineers in the workplace http://washington.bizjournals.com/washington/stories/2004/10/25/smallb5.html
The way Captain Bligh dealt with resistance on the Bounty – constant flogging – isn’t a good approach. It ultimately leads to rebellion: They jump ship or put you over the side.
The opposite approach gives equally poor results: Nice managers tolerate resistance, sabotage, and poor performance while they beg, bribe and appease mutineers to buy in and produce.
For example: Sam was mystified because he couldn’t figure out how to convince his supervisee, Jack, to perform necessary and agreed-upon tasks. For more details, read the complete article.
Sam was wracked with self-doubt. Had he failed to communicate clearly; been too harsh with Jack; not been sensitive enough to Jack’s possible reasons for not wanting to train Amy?
No. It was simply that Jack was trying to make his rules, rule. Sam had encouraged mutiny to grow like a cancer in the months when he accepted Jack’s assumptions that, until he was interested in acting differently, Jack was entitled to:
Refuse to train Amy.
Act rude, disrespectful and insubordinate to Sam.
Harass, bullying and abuse Sam.
Also, Sam had had accepted 100 percent of the responsibility to help Jack change his opinion.
The interactions that developed between Sam and Jack are similar to interactions between many parents and their children – parents who try to be their children’s “friends” and who assume that the best way to raise civil, strong, productive, responsible, mature adults is not to make them do anything until reason and persuasion have gained their understanding and acceptance.
Nonsense. Parents provide encouragement, guidance and enforcement of clear boundaries of acceptable behavior – with immediate and predictable consequences for transgressions. Children allowed to be the sole judges of the efforts they can make, usually become spoiled, weak, self-indulgent and irresponsible adults.
Ditto for adults in the workplace. Sam was the duly constituted authority. His primary task was not to be sweet, understanding and therapeutic; not to win Jack’s agreement and affection; and not to wait until Jack was willing to perform. Sam’s task was to produce quality results, on time and within budget, and to hold Jack accountable for his part of that effort.
When Sam saw Jack’s resistance as mutiny, he finally told Jack that the responsibility for continued employment was Jack’s. Jack’s primary loyalty must be to their mission and the performance and deadlines required.
One problem with the approach of reasoning, tolerating, appeasing, begging and bribing forever is that children won’t believe you when you begin to apply consequences. That’s your fault. You’ve already trained them to think that if they resist persistently, eventually you’ll give in. When you finally try to suppress the mutiny they’ll either sabotage or react with shock, outrage and, sometimes, legal action,
Jack chose not to continue working in a company in which his rules no longer ruled. In his exit interview, Jack admitted he never thought Sam would face his anger and carry through. His parents had allowed him to act any way he wanted while they re-negotiated their requests. He thought Jack would also. Would your opinion of Jack change if you knew he wasn’t 22; he was 35?
In his New York Times Op-Ed column, Charles M. Blow reported on the experience of his three children and the results of a study conducted by the Josephson Institute Center for Youth Ethics, which interviewed more than 43,000 high school students. He reports that the study showed:
“Boys who went to private religious schools were most likely to say that they had used racial slurs and insults in the past year as well as mistreated someone because he or she belonged to a different group.
Boys at religious private schools were the most likely to say that they had bullied, teased or taunted someone in the past year.
While boys at public schools were the most likely to say that it was O.K. to hit or threaten a person who makes them very angry, boys at private religious schools were just as likely to say that they had actually done it.”
In addition, he says that, “While some public schools have issues with academic attainment, it appears that some private schools have issues with tolerance. No person is truly better when they lack this basic bit of civility.”
Most of the discussion and argument will focus on whether or not his general conclusions are correct about most private versus public schools. And many people will base their conclusions on their personal experience in each type of school.
But the important point is not about the generalizations. Don’t get distracted by academic speculation about the generalizations. The important point is about the schools your children are going to.
If your children are going to a school that tolerates or encourages other children to think that they’re special and, therefore, that they can tease, taunt, mistreat, bully or abuse people who are different, that’s the situation you need to focus on.
Children need to feel that they’re special and that high standards of behavior are expected of them. The problem is caused by the idea that, therefore, they can scorn or torment other people who aren’t in their group or who are different.
Bullies will target any difference they can find. It’s not the difference that causes bullying; it’s the bullies who find the difference. Of course bullies will focus on race, religion, color, gender, sexual preference, etc. But we all also know examples of mean girls and mean boys who bully people they decide are too tall or short, too skinny or fat, or who have different hair color or hair style, or different clothes, or who aren’t as fashionable or faddish.
Their bullying can range from verbal, emotional and cyber-bullying to physical violence. They form cliques or gangs to harass, cut-out, put-down, torment and abuse their targets. If responsible adults don’t intervene and stop the behavior, bullies will be emboldened to push every boundary and to take power. Unfortunately, mean parents often encourage their kids; sharing their prejudices and hatreds or thinking that popularity is worth any price. Also, bullying parents will protect and defend their bullying kids, like Lucius Malfoy protecting his rotten son, Draco, in the Harry Potter series.
I’ve consulted with principals, teachers and staff of both public and private schools, who won’t ignore, tolerate or support bullying. And we have developed effective programs to stop bullying. In addition, I’ve seen both public and private schools in which principals, teachers and staff look the other way or condone or even applaud harassment, bullying and abuse. Some even think that building school spirit this way is worth sacrificing a few weaklings or sinners.
I’ve also coached families of children in both public and private schools to help them learn how to stop bullies and how to be skillful when dealing with reluctant, do-nothing principals. The “reasons” for the bullying usually vary from situation to situation, but the tactics used by bullies are the similar across the board.
More than generalization to be discussed and disputed intellectually at a party, we’re hit home emotionally by what happens to our children. If one school, whether public or private, doesn’t stop bullies and it’s your children’s school, that’s the one that counts in your life.
But there is one generalization that cuts across all lines; we can stop bullies before we’ve analyzed in detail the reasons why a particular kid or group of kids selects its target(s) and long before we can teach them to have increased empathy and tolerance. The first step is always having clear, firm and immediate consequences for the perpetrators.
In his article in the New York Times, Erik Eckholm, points out that, “Alarmed by evidence that gay and lesbian students are common victims of schoolyard bullies, many school districts are bolstering their antiharassment rules with early lessons in tolerance.”
The article continues, “Rick DeMato, pastor of Liberty Baptist Church, [who] opposes the curriculum changes in the school district in Helena, Mont. [has led] angry parents and religious critics…[to] charge that liberals and gay rights groups are using the antibullying banner to pursue a hidden ‘homosexual agenda,’ implicitly endorsing, for example, same sex marriage.”
Stealth bullies win when they can change the subject to fit their agendas; when they can distract you from your subject and make the focus of discussion be something they want to discuss and over which they think they can win.
For example, suppose you complain about your date or spouse’s public or private sarcasm, put-downs and nasty, mocking humor. If he’s a stealthy, manipulative bully, he might change the subject by saying that you’re hypersensitive and you over-react, or that you hurt his feelings by complaining. If he can get you to focus on whether you’re hypersensitive or have no sense of humor or on making him feel better, then he wins and you lose. You’ll never get him to stop making those remarks.
Or suppose you’re angry that he hit you. If he’s a stealthy predator, he might complain that you didn’t communicate that in a supportive way or that you over-reacted or that you started it and you provoked him or that he felt put-down by your anger, which reminded him of his childhood. And that’s the only thing he wants to talk about. If he can get you to focus on your poor communication or his hurt feelings and past trauma, he wins and you lose. He’ll never have to talk about your pain when he hit you and, since he has a good excuse for hitting you (his past trauma), he doesn’t have to change.
Therefore, you must take charge of the agenda. Make him focus first on his sarcastic put-downs or on his hitting you. And you have to be satisfied by the result before you’ll discuss his agenda. If he doesn’t satisfy you, don’t go on to his agenda. Go as far away as you can.
What does this have to do with the anti-bullying policies and programs we started with?
The initial agenda in those schools is stopping harassment, bullying and abuse of kids or adults. The reason given by the bullies to justify their verbal, emotional and physical attacks was that their targets were gay or lesbian. I pay more attention to the actions than to the excuses and justifications. The agenda is stopping the bullying and violence. The agenda is stopping the negativity, pain, anxiety and depression bullying causes. The agenda is stopping the targets’ loss of self-confidence and self-esteem, and the increasing number of bullying-caused suicides.
Some people want to make the agenda be a torturous and emotionally-charged discussion of whether schools can be allowed to promote a pro-gay and pro-lesbian agenda. And whether parents or educators control what’s taught in schools.
If those stealthy bullies can get you into those discussions, you’ll never stop school bullying. They won’t have to stop their children from bullying and abusing other kids. They feel that bullying and violence should be condoned or at least tolerated because the bullies have good reasons to torment their targets. Since, they think, being gay or lesbian is a sin, if one of the targets becomes a victim and commits suicide, the world is a better place.
So keep the focus where it should be: anti-bullying programs that stop bullies. When I’m called in to help schools develop effective programs, I always challenge dissenters to come up with a better program to stop bullies before we talk about areas that would distract us from the main agenda.
Parents who bully children, and parents who bully and abuse each other are all too common, but an often unrecognized bullying situation is teenagers who bully their parents, especially their single parents.
Of course, teenage girls can be manipulative bullies, but for a typical example, let’s focus on a 19 year-old boy who is mentally and physically capable of being independent but who’d rather sponge off his mother and lead an easy life at home. He’s not working enough to support himself, he’s not succeeding in full-time school and he’s not struggling sixteen hours a day to become an Olympic champion. He’s merely hanging out trying to have a good time every moment.
They’re good at arguing. They want to convince you that “love” and “support” mean that you give them money. You have to love and give to them, but they don’t have to give anything in return. Their hidden assumption is that if you can’t make them agree with any changes, they don’t have to change. They’re masters of whining, complaining and blaming others, especially you, for their problems.
They’re great emotional blackmailers: “A good, loving mother would take care of me while I’m getting it together. A caring mom would help me.” They’re also master manipulators of your fear that, if you don’t cater to them, they’ll fail in life and it’ll be your fault, not theirs: “I need your love to keep me away from bad company. If you kick me out, I’ll be emotionally damaged.” They’ll subtly hint that they’ll commit suicide if you don’t coddle them. They always have a friend who has a “good mother” taking care of him.
Your caring and fear make their arguments seductive. No matter how much you had to struggle on your own to be successful, it’s easy to think that if you only give them one more chance, they’ll finally wake up and get it. So you give him one more chance – over and over and over.
Popular culture also makes their arguments seductive. Most people have been raised to think that loving your child (“mother’s love”) means giving them what they want.
In my experience, one path in dealing with healthy, intelligent teenage boys almost guarantees failure. That’s the path of giving them what they want. The more you let them leech off your energy, wallet and good will, the softer they’ll become, the harder it will be for them to become strong and independent, the greater the chances that they’ll fall in with other lazy losers. The more you give them, the more lazy, entitled and spoiled they’ll become.
In my experience, the path that has the greatest probability of success is to kick those little birds out of the nest before they grow too big for their fledgling wings. They’ve already grown too big for the nest. In order to fly, they need to strengthen their wings by use under pressure and stress.
Of course there’s a risk. They might fail and turn to drugs, booze or burglary to support themselves. They might give in to depression. But, in my experience, staying home wouldn’t prevent that. Leeching off you will only make them weaker.
Confidence and self-esteem are developed by succeeding at real and difficult challenges in which there’s a chance of failing. Staying at home avoids important, meaningful challenges.
Some of the things to say to them when you tell them they’re moving out, depending on the circumstances, are:
“I know that inside you, you have this great one of you struggling to take charge of your life. Now’s your chance for that ‘you’ to take over. Struggle and succeed. I’d rather you struggle and prove me wrong while hating me, than that you love me and stay here as a whining, complaining loser.” Use the word “loser” a lot. Challenge them to prove you wrong.
“This is not a discussion or a debate; you don’t get to vote. This is definitely not fair according to you. I know you think I don’t understand your side of it or how hard it is in today’s economy, but that’s the way it is. I’m protecting myself from my own flesh and blood, who’d suck me dry if I let him. You can try to argue but it won’t change anything. It’ll just waste your time. If you threaten me or damage the house, I’ll call the police and there’ll be no going back.” Don’t engage in debate. Walk away.
“I love you and this is scary for me, but that fear won’t stop me. If you become a loser, just like (fill in the blank), I’ll be sad and cry that you wasted your life, but I won’t feel guilty. I won’t regret what I’m doing.” Then walk away.
“I’m going to have a joyous, good time in my life. After you move out, if you make it fun for me, I’ll take you out to a restaurant sometimes or have you over for a good meal. But if you nag at me and make it a rotten time, I won’t want to waste my time with you. Your job is to make it fun for me to be with you. Yes, that’s blackmail. You pay for my attention, kindness and money. Be the nicest to people who are closest. Be nicer and sweeter to me than you would be to a stranger. Suck up to me as if you want something from me. You do. Even if you can prove to me logically that it’s not fair, that’s the way it is.”
“You, my beloved son, are now facing the choice we all face in life at this age. Will you settle for being a loser with a good excuse – your mother didn’t love or suckle you enough – or will you be a winner despite your mother? Every one of your ancestors faced this. Your ancestors lived through plague, famine, flood, war and slavery. They lived through worse than you. I know you have the stuff of a hero in you. Your choice is whether you bring that out and succeed, or to be a whining, petulant, blaming loser.”
You have the body and mind of an adult. You want to make adult choices in living the life you want. Now you’re being tested. Being an adult means taking care of yourself financially and physically. You probably didn’t prepare yourself. That’s your problem. I could never teach you anything because you never listened to me when I gave you good advice. We both know that. You think you know everything. You think you know what’s best for you. Now prove it. The less you learned useful skills, the more you’ll have to struggle now. So what? That’s just struggle. I hope you’ll grow strong by struggling.”
Mom, make a specific plan. For example, “You must be out by (date). If not, I’ll throw your stuff out the window and call the police if I have to. No negotiation. No promises. We allow little children to get by on promises and potential. When they’re 13 or so, we start demanding performance. Now that you’re 19, I demand performance. Your performance earns what you get.” Mom, don’t give in to satisfy one more promise. Think through what you’ll give, if anything, and under what conditions. My bottom line is, “Make me enjoy it and I’ll consider it. Beat me up, physically or verbally, and you get nothing.” The more calm you are, the better. If he can get you upset, he’ll think he can win again…as usual.
Single parents are often easier to bully than couples. For example, see the case study of Paula bullied by her daughter, Stacy, in “How to Stop Bullies in Their Tracks.”
Stepchildren can jerk your chain more. A couple that disagrees strongly (one stern and one permissive) can be the worst case scenario.
This is a start. Because all solutions depend on the specifics of the situation, you will need coaching. Some circumstances that might alter your plans are if your teenager is not physically or mentally competent or needs extensive mental health counseling or is 13-16 or is a girl or there are drugs or alcohol involved or there are younger children at home?
Stay strong and firm. Don’t let him move back in even for a just week or month. It’ll reinforce the laziest in them and it’ll become permanent.
