What to do when complaints are about a senior manager

Suppose your employees are grumbling about one of your senior managers, the director of a key department – he’s much too harsh and turnover is high.  What should you do? One option, the easy way out, is to ignore it.  This option may be especially appealing if productivity is decent, despite the grumbling.

To read the rest of this article from the Business First of Louisville, see: What to do when complaints are about a senior manager http://louisville.bizjournals.com/louisville/stories/2005/01/24/editorial2.html

But suppose you look deeper and the evidence is clear:  Your senior manager is a critical perfectionist.  He micro-manages with sarcastic criticism and put-downs, browbeats staff relentlessly, never gives compliments and hogs the credit and shovels the blame.  He harasses, bullies and abuses his staff.  Even long-term stars want out and productivity is merely OK.  Unhappiness has spread to other departments that have interacted with him.

You can still find easy explanations to avoid getting involved: You have other worries, there are no red flags on balance sheets, he treats you OK and he hasn’t thrown anything, hit anyone or blown up in public.  Employees always complain about hard-driving leaders and why open a can of worms?

Leaders who still gloss over these situations are merely conflict-avoidant.  They’ll ensure years of hard feelings, declining performance, scorn behind their backs and, eventually, increased costs to clean out a bigger cesspool.  Or maybe they think they’ll be long gone before it backs up to their door.

Another option is often chosen by leaders who think, “We’re all good people here. If we got together we’d agree on an effective compromise.”  They hope the politically correct approach of facilitated negotiation will manufacture a solution that works for everyone.

But in this situation that’s just a band-aid.  It won’t lead to long-term, productive change because the problem is a brutal manager, not a lack of understanding and acceptance of different styles within a reasonable range.

At this point, there’s little incentive for the senior manager to make consistent, lasting change.  During negotiations a lot of talk will happen, fingers will get pointed, people will get argumentative and defensive, hopes will get raised and dashed, and people will become even more polarized, antagonistic and litigious.  You’ve simply delayed a real solution and upped the pain and cost.

I recommend a third option: To give the problem manager a chance to turn things around and mend fences, give him an ultimatum - “change or else” - backed by short timelines, close monitoring, effective support for the changes you want him to make and repeated praise from you for any progress.

Get a coach-advisor the manager can respect, accept and trust.  He will need to learn a new managing style and new communication skills.  Expect stepwise progress as he learns whether his new approach can keep productivity, quality and kudos high.  Help him maintain leadership credibility by requiring training for the whole department hand having him participate.

How do you know when to quit dodging your responsibility and to use the third option? A truthful and global costing out is crucial.  See original article for details.

Take into account the effects of his behavior on:

• Productivity.
• Time spent by HR, staff and supervisors in all departments talking about incidents and dealing with complaints and hurt feelings.
• Effects on inter-departmental interactions.
• Transfer and turnover of good employees, especially outstanding young people who would be the next generation of leaders.
• Monetary and emotional costs of facilitated negotiations that fail.
• Costs for litigation, lawyers and buying silence from many employees.
• Lost respect for you and lost passion for your mission and goals, which will infect the organization.

You may have heard the expression, “People don’t leave organizations; they leave bad supervisors.”  That’s much too simplistic.

Once you have competitive benefits, great people leave bad environments – including poor supervisors, peers and coworkers, and systems that thwart accomplishment.  The most effective way of keeping the best employees and managers is setting high standards and standing up for them.

Remember, your leadership is on trial also.

Often, individuals need coaching and organizations need consulting to help them design and implement a plan that fits the situation.  To get the help you need, call Ben at 1-877-828-5543.

Educating Bullies or Protecting Targets in Schools: Which is Better?

In a previous article, “Best Methods to Stop Bullying in Schools,” I came out strongly against principals, teachers and school programs that focused only on stopping bullies by understanding, education, compassion, forgiveness and therapy of bullies, without any effective effort to stop the bullying.  They had no strong and firm consequences for harassment, taunting, teasing or physical abuse; or for any of the forms of bullying – overt, covert, verbal, emotional, physical and cyberbullying. Some commentators challenged my views – they insisted that changing the attitudes of bullies should be the major goal of educators and they quoted the parables of the Prodigal Son and the Golden Rule.

These well-meaning commentators, using the parable of the Prodigal Son, said that our hearts should go out to the poor bullies.  They imagined these abusive predators as having horrible childhoods that caused them to turn to bullying to gain control and power, and to boost their confidence and self-esteem.  Just like the Prodigal Son, bullies don’t know any better.

These commentators seemed to think that, just like the Prodigal Son, saving the bully is more important than the feelings of the targets. They think the bully was more of a victim of his upbringing than the people he was victimizing.  They seemed to think that we had an either-or-choice: to focus on understanding, love and forgiveness in an effort to educate bullies or to punish them, make them feel bad and drive them further into anti-social ways of acting.

Therefore, they claimed that all efforts should be directed at educating and rehabilitating bullies.

I disagree.  The choice between educating bullies or protecting targets is a false choice.  I think we must use both approaches and in a specific sequence:

1. Stop bullies in their tracks with swift, firm, strong consequences for bullying.
2. With compassion; educate, therapeutize and rehabilitate bullies.

Then, we’ll see which bullies rapidly change their behavior and which will remain narcissistic bullies.

I do not think the one – the bully or Prodigal Son – is more important than the many – the targets of bullying and abuse. I prefer Mr. Spock’s judgment, from the original Star Trek, “Never sacrifice the many for the sake on the one.”  I’d rather protect the many targets of bullying so they’re not converted into victims.  I worry first about the many precious psyches of the targets before I worry about the few damaged psyches of the bullies.  First, create a safe environment for the targets.  Then rehabilitate the bullies, if possible.

Begging, appeasement and the Golden Rule do not stop relentless bullies.

The better analogy is the abusive husband and the battered wife – or vice versa. Would those commentators, who have such tremendous sympathy for bullies, tell battered women to:

• Endure as many beatings as it takes while enough psychotherapy is done to change an abusive husband’s attitudes?
• Endure as much abuse as it takes until the battering husband is convinced to try other methods of interaction?
• Let their children be tormented for as long as it takes to teach the bully new skills of dealing with his frustration at not getting what he wants and for him to master new skills of communication and negotiation?

We protect the targets.  We remove the bully.  We don’t let the target be subjected to repeated victimization while we get swayed by our sympathy for the abuse we think the batterer must have had when he was a child.

I think that, in general, the first step in changing the behavior of bullies is to have strong consequences.  Then education, compassion and therapy have a chance.  But at least, during that time targets are protected and safe.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Best Methods to Stop Bullying in Schools

The principal and teachers at Sheila’s school were proud of their efforts to stop bullies.  They had a team, including a psychologist, to deal fairly with students accused of bullying. They were certain that:

1. Students became bullies because they’d been bullied at home.
2. Bullies had low self-esteem and weren’t aware of other ways of making friends.
3. Bullying was in retaliation for bad treatment and that if provocation decreased, so would bullying.
4. If other students stopped hurting the feelings of bullies, bullying would eventually stop.
5. Since bullying was not the fault of one person, negotiation and mediation, would eventually stop bullying.
6. The best way to stop bullying was through forgiveness, sympathy, compassion, understanding, education and compromise.

These educators were not going to let those poor, damaged kids who’d turned to bullying be harassed, taunted or abused, verbally or emotionally, or through unjust accusations.

What’s wrong with this picture?

For example, when Sheila finally had enough and complained that a clique of mean girls made disparaging remarks about her weight, hair, pimples and un-cool clothes, her teacher asked for proof.  Sheila could only offer her word against the girls who denied being mean to her.

Since there was no proof, and the accused clique was composed of popular girls, Sheila’s teacher told her that she didn’t believe those girls would act so mean and Sheila better watch her false accusations.  The teacher said that Sheila was probably jealous and maybe she should dress better, lose weight, make friends and avoid antagonizing the popular girls.

Sheila’s mother met with the teacher, principal and school psychologist.  They assured her that there was no evidence for Sheila’s accusations.  Then they asked many questions about Sheila’s home life and psychological state.  Maybe Sheila was going through something difficult at home.  Or maybe she was simply jealous and suffering from some teenage turmoil because she didn’t fit in.

They suggested that Sheila try to make friends with the popular girls – be nice to them, ask them what upset them and try to change that, give them friendship offerings, open her heart to them or turn the other cheek if she was misunderstanding what they said to her.  Maybe Sheila was simply too sensitive to the way high school girls naturally were.

They told accused clique of girls that Sheila had complained about them and encouraged them to be nice to her, despite her complaint.

Having been forewarned and directed at Sheila, but having no consequences to make them stop bullying, the accused girls escalated their attacks and got sneakier.  Sheila was subjected to daily barrages of hostility, venom and meanness.  When nothing happened to the clique, they got bolder and eventually beat Sheila up in the bathroom.

Unfortunately for them, a teacher happened to be in one of the stalls and heard the whole scene.

The school officials now initiated their program to stop bullies.

• They investigated to find out what Sheila had done to provoke the attack.
• They told Sheila’s parents to trust them.  They were working on the problem, but because of confidentiality issues, they couldn’t share what they were doing.
• They encouraged Sheila’s parents not to talk with the parents of the clique girls.
• They encouraged Sheila’s parents not to go to the media or to a lawyer.
• They assured Sheila’s parents that the quieter the issue was kept, the more likely there would be a rapid resolution to the situation.

The principal and therapist had Sheila meet with the girls to mediate the situation by themselves.  They told the girls that they thought the students could solve the hostility on their own and that Sheila was willing to compromise with them.

At that meeting, the girls pinched Sheila, punched her, pulled her hair and threatened her with worse after school.  Then they told the principal and therapist that they’d apologized and promised not to do anything if Sheila would treat them nicer, but that Sheila had called them names, insulted them and refused to compromise.

Over the next six months, the attacks on Sheila increased, and the principal and his staff kept trying to educate the bullies.  Subjected to repeated teasing, taunting, harassment and physical abuse during this time, Sheila’s inner demons emerged, she gained more weight, became morose and depressed, and often had suicidal thoughts.  Her confidence, self-esteem and grades plummeted.  She even went through a period of guilt, thinking that the way the girls treated her was, indeed, her fault.

It took a lot to overcome her sense of despair and defeat, activate her fighting spirit and help her recover a sense of purpose, determination and hope.

By the way, the truth of Sheila’s accusations was later verified because one of her narcissistic persecutors had proudly used her phone to record most of the attacks.

There were many early warning signs that could have alerted Sheila’s parents that school officials would do nothing to stop the bullying. There were:

• No school-wide program including parents to stop bullies.
• No training for teachers, administrators and other personnel (janitors and bus drivers) to recognize the early warning signs of overt, covert, verbal, emotional, physical and cyberbullying.
• No effort to monitor areas of the school where most bullying occurs.
• No proactive effort on the principal or teacher’s parts to look for bullying.
• No effort to gather proof before it dropped unexpectedly into their laps.
• No effort to keep Sheila’s complaint confidential.

I could say a lot about specific steps that the principal, teachers and therapist could and should have taken to protect Sheila.  But they were the kind of do-nothing administrators who eventually make the headlines.

However, for this article let’s focus on the assumptions these educators had that assured that they wouldn’t consider protecting Sheila effectively.

1. There are the ones listed at the beginning of this article.
2. These supposedly responsible authorities cared more about understanding, educating and forgiving the bullies than about protecting their target or about creating a safe environment at their school.
3. They thought that the feelings and confidentiality of the bullies were more important than Sheila’s pain.
4. They were willing to sacrifice Sheila for the sake of education and therapy on the bullies.

Almost every student at the school knew what was happening and recognized the accepted culture of bullying.  That’s why there were no witnesses; the students knew better than to risk their necks when they wouldn’t be protected by the adults.

As is usually the case, in a school in which bullies are not stopped, Sheila’s treatment was not an isolated case.  When Sheila’s parents made her situation public, many other parents came forward with reports of how their children had been bullied by other students and how the administrators had not protected them.  Even after many other cases surfaced, the principal and his staff maintained the same approach.

Only the results of extensive media publicity, a court case and the intervention of a district administrator changed the situation.  Actually, more publicity resulted in a faster resolution of the situation.

Obviously, I don’t think that education, compassion and therapy are the best methods of stopping bullying.  The best method is to stop the behavior:

1. Create an atmosphere in which bullying is not tolerated.
2. Remove bullies.
3. Protect targets; don’t convert them into victims.
4. Encourage witness to come forward, not to become bystanders.

Then we’ll see which bullies respond to education, compassion and therapy.

I won’t sacrifice the targets for the sake of the bullies.

For some examples, see the case studies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids,” available fastest from this web site.

Since all tactics depend on the situation, expert coaching by phone or Skype helps.  We can design a plan that fits you and your situation.  And build your will and skill to carry it out effectively.

Stop Your Teenage Bully

Parents who bully children, and parents who bully and abuse each other are all too common, but an often unrecognized bullying situation is teenagers who bully their parents, especially their single parents. Of course, teenage girls can be manipulative bullies, but for a typical example, let’s focus on a 19 year-old boy who is mentally and physically capable of being independent but who’d rather sponge off his mother and lead an easy life at home.  He’s not working enough to support himself, he’s not succeeding in full-time school and he’s not struggling sixteen hours a day to become an Olympic champion.  He’s merely hanging out trying to have a good time every moment.

These adults can become physically as well as verbally abusive.  Their simmering rage when they’re thwarted can be frightening.  Usually they’re selfish, narcissistic control-freaks, lazy, demanding and surly, and feel entitled to whatever makes their life work most easily.

They’re good at arguing.  They want to convince you that “love” and “support” mean that you give them money.  You have to love and give to them, but they don’t have to give anything in return.  Their hidden assumption is that if you can’t make them agree with any changes, they don’t have to change.  They’re masters of whining, complaining and blaming others, especially you, for their problems.

They’re great emotional blackmailers: “A good, loving mother would take care of me while I’m getting it together.  A caring mom would help me.”  They’re also master manipulators of your fear that, if you don’t cater to them, they’ll fail in life and it’ll be your fault, not theirs: “I need your love to keep me away from bad company.  If you kick me out, I’ll be emotionally damaged.”  They’ll subtly hint that they’ll commit suicide if you don’t coddle them.  They always have a friend who has a “good mother” taking care of him.

Your caring and fear make their arguments seductive.  No matter how much you had to struggle on your own to be successful, it’s easy to think that if you only give them one more chance, they’ll finally wake up and get it.  So you give him one more chance – over and over and over.

Popular culture also makes their arguments seductive.  Most people have been raised to think that loving your child (“mother’s love”) means giving them what they want.

In my experience, one path in dealing with healthy, intelligent teenage boys almost guarantees failure.  That’s the path of giving them what they want.  The more you let them leech off your energy, wallet and good will, the softer they’ll become, the harder it will be for them to become strong and independent, the greater the chances that they’ll fall in with other lazy losers.  The more you give them, the more lazy, entitled and spoiled they’ll become.

In my experience, the path that has the greatest probability of success is to kick those little birds out of the nest before they grow too big for their fledgling wings.  They’ve already grown too big for the nest.  In order to fly, they need to strengthen their wings by use under pressure and stress.

Of course there’s a risk.  They might fail and turn to drugs, booze or burglary to support themselves.  They might give in to depression.  But, in my experience, staying home wouldn’t prevent that.  Leeching off you will only make them weaker.

Confidence and self-esteem are developed by succeeding at real and difficult challenges in which there’s a chance of failing.  Staying at home avoids important, meaningful challenges.

Some of the things to say to them when you tell them they’re moving out, depending on the circumstances, are:

• “I know that inside you, you have this great one of you struggling to take charge of your life.  Now’s your chance for that ‘you’ to take over.  Struggle and succeed.  I’d rather you struggle and prove me wrong while hating me, than that you love me and stay here as a whining, complaining loser.”  Use the word “loser” a lot.  Challenge them to prove you wrong.
• “This is not a discussion or a debate; you don’t get to vote.  This is definitely not fair according to you.  I know you think I don’t understand your side of it or how hard it is in today’s economy, but that’s the way it is.  I’m protecting myself from my own flesh and blood, who’d suck me dry if I let him.  You can try to argue but it won’t change anything.  It’ll just waste your time.  If you threaten me or damage the house, I’ll call the police and there’ll be no going back.”  Don’t engage in debate.  Walk away.
• “I love you and this is scary for me, but that fear won’t stop me.  If you become a loser, just like (fill in the blank), I’ll be sad and cry that you wasted your life, but I won’t feel guilty.  I won’t regret what I’m doing.”  Then walk away.
• “I’m going to have a joyous, good time in my life.  After you move out, if you make it fun for me, I’ll take you out to a restaurant sometimes or have you over for a good meal.  But if you nag at me and make it a rotten time, I won’t want to waste my time with you.  Your job is to make it fun for me to be with you.  Yes, that’s blackmail.  You pay for my attention, kindness and money.  Be the nicest to people who are closest.  Be nicer and sweeter to me than you would be to a stranger.  Suck up to me as if you want something from me.  You do.  Even if you can prove to me logically that it’s not fair, that’s the way it is.”
• “You, my beloved son, are now facing the choice we all face in life at this age.  Will you settle for being a loser with a good excuse – your mother didn’t love or suckle you enough – or will you be a winner despite your mother?  Every one of your ancestors faced this.  Your ancestors lived through plague, famine, flood, war and slavery.  They lived through worse than you.  I know you have the stuff of a hero in you.  Your choice is whether you bring that out and succeed, or to be a whining, petulant, blaming loser.”
• You have the body and mind of an adult.  You want to make adult choices in living the life you want.  Now you’re being tested.  Being an adult means taking care of yourself financially and physically.  You probably didn’t prepare yourself.  That’s your problem.  I could never teach you anything because you never listened to me when I gave you good advice.  We both know that.  You think you know everything.  You think you know what’s best for you.  Now prove it.  The less you learned useful skills, the more you’ll have to struggle now.  So what?  That’s just struggle.  I hope you’ll grow strong by struggling.”
• Mom, make a specific plan.  For example, “You must be out by (date).  If not, I’ll throw your stuff out the window and call the police if I have to.  No negotiation.  No promises.  We allow little children to get by on promises and potential.  When they’re 13 or so, we start demanding performance.  Now that you’re 19, I demand performance.  Your performance earns what you get.”  Mom, don’t give in to satisfy one more promise.  Think through what you’ll give, if anything, and under what conditions.  My bottom line is, “Make me enjoy it and I’ll consider it.  Beat me up, physically or verbally, and you get nothing.”  The more calm you are, the better.  If he can get you upset, he’ll think he can win again…as usual.

Your teenager will be sneaky and manipulative in pushing your buttons and boundaries.  He’s mastered manipulating you for years.

Single parents are often easier to bully than couples.  For example, see the case study of Paula bullied by her daughter, Stacy, in “How to Stop Bullies in Their Tracks.”

Stepchildren can jerk your chain more.  A couple that disagrees strongly (one stern and one permissive) can be the worst case scenario.

This is a start.  Because all solutions depend on the specifics of the situation, you will need coaching.  Some circumstances that might alter your plans are if your teenager is not physically or mentally competent or needs extensive mental health counseling or is 13-16 or is a girl or there are drugs or alcohol involved or there are younger children at home?

Stay strong and firm.  Don’t let him move back in even for a just week or month.  It’ll reinforce the laziest in them and it’ll become permanent.

Is it Normal for Kids to Bully?

At every presentation for teachers wanting to stop school bullying, I get asked, “Is bullying normal?” When I look at child development, I see that we’re born demanding.  We must demand that our parents feed and change us when we want, not merely when they feel like getting around to it, not at their convenience or pleasure.  As babies, the more strong and tough, the more determined and persevering we are, the better our chances of getting what we need. Therefore, drive, determination, will and perseverance are normal. Asserting our needs and fighting for ourselves are normal.  Grit – perseverance, endurance and resolve – is normal.  All these are normal and desirable qualities.

I think of drive, determination, will and grit as part of our engines.  Without strong engines we’ll never get anywhere.  With strong engines, we have a chance of making wonderful lives.

As we grow, our parents are supposed to teach us how to get what we want or need using methods other than bullying or abuse; using peaceful methods that are more considerate of other people.  Indeed, most of us do learn to ask nice and to use the magic words (“please,” “thank you”).

As we grow, our parents are supposed to keep reminding us to think about how little Johnny or Jane feel when we don’t share or when we take their toys or when we whack them physically or verbally.  And eventually, especially when we feel the pain of being harassed, bullied and abused ourselves, we understand how the other person feels when we bully them.  And we stop bullying in order to get what we want.

If these methods are reinforced and rewarded at home – if we see compassion, empathy and negotiation successfully used within our families, successfully used by our families when dealing with outsiders like clerks, cops and strangers, successfully used on the streets by our peers and their parents – we’re likely to learn these techniques.

But we, individually and as a society, do not admire drive, determination, will and grit without limits.  We do not admire barbarians.  We don’t want to raise brutes, thugs and bullies who grab whatever they want and crush everyone in the way.

We will not take our freedom by subjugating or enslaving other people.  We do not admire bullies or tyrants.  We know that if we teach only drive, determination, will and grit, if we preach only Darwinian Survival of the Mightiest we are in danger of creating barbarians.

Therefore, it’s also normal in our society for us to learn not to use harassment, threats, bullying and abuse to get what we want. Compassion, concern, caring, empathy and respect are normal in our society; they’re part of our steering wheels.  We, individually and as a society, value these qualities.

Children are born with drive, determination, will and grit; we teach them compassion, concern, caring, empathy and respect.  A car with a strong engine but a lousy steering wheel will take us no where good.  Examples of societies that lack a good steering wheel are obvious; our own failures are glaring.

At the same time, we do not admire compassion, concern, caring and empathy without limits.  People with these qualities, but with no drive, determination, will and grit won’t survive in the real-world.  They’ll be too weak, afraid and dependent.  Typically, they’ll lack confidence and have low self-esteem but have a veneer of self-righteousness, arrogance and entitlement.

We don’t want our children to become adults dependent on handouts from us or a “Big Brother” government.  We don’t want them to become so dependent on comforts, self-indulgence and entitlements that they won’t fight for their national, political or individual liberty.  We certainly don’t want our kids to become weak, wimpy citizens still sponging off us as adults because the world is too harsh, cruel or difficulty for them.

We want bullies to have more compassion, concern, caring, empathy and respect for their targets.

We want our children to have more drive, determination, will, grit and skill so they’ll be strong and smart enough to stop bullies.  And we want the responsible adults to protect them.  We don’t want to subject our children to continued bullying because we’re overwhelmed with sympathy for the bullies who we assume must be bullied at home and on the street.

Personally I want to make sure my children and grandchildren have wonderful engines.  Then I’ll teach good steering wheels.  And I look at each and ask, “What does that person need more of?”

To function most effectively, we need both strong engines and good steering wheels.  We need the cluster of drive, determination, will and grit, and we also need the cluster of compassion, concern, caring, empathy and respect.

There are many examples of children and adults stopping bullies in “How to Stop Bullies in Their Tracks” and “Parenting Bully-Proof Kids.”  Or call me for coaching at 877-8BULLIES (877-828-5543).

Teen acquitted in punch

Here in Colorado, the big news today is about a black teen acquitted for punching one of two teens who were taunting, harassing and threatening him.  See below for details from some of the news stories. Good for you Randall Nelson.

For parents of young children and teens, I'm commenting on one aspect that I often hear from well-meaning parents.  They tell their children not to fight; fighting is wrong, it only leads to more fighting.  They tell their children to understand that bullies have suffered and to forgive bullies.  They tell their children that forgiveness, kindness and negotiation will solve every situation peacefully.  As Randall Nelson's case illustrates for every teen, of any color, race, religion, sex, that's nonsense.  So, what do I think Randall should have done?

I think Randall did great; just what he should have done.  Randall Nelson tried not fighting back.  That's a good first approach.  He got the authorities involved.  That's a good second step, but they didn't stop it.  If those two steps don't work, you'd better have an effective back up plan.  Randall had the right back up plan.

Parents, if you coerce your children and prevent them from fighting even as a last resort, you leave them like defenseless sheep in a world that has wolves.  As I said about work bullies in a recent article in the Denver Business Journal (January 11, 2008, page A28),

"Bullies will interpret [your] reasonableness as weakness … They will remain hostile and righteous.  They will escalate their emotional abuse into a feeding frenzy." 

Teach your children and teens to protect themselves.  Don't encourage them to endure verbal abuse or emotional intimidation.  You'd be encouraging them to become insecure victims of bullies and predators. Instead, help increase their self-reliance, confidence and self-esteem.  This theme of teaching children and teens to face the real work also mentioned in the blog entry, "Cyberbullying suicide case."

You can learn more detailed methods through my books, coaching and speaking.

I think it was Kfir who said,

 "Except for ending slavery, Fascism, Nazism and Communism, war has never solved anything!"

Some of the articles describing Randall's case are: "Black teen acquitted in punch," and "Black teen acquitted in punch," and "Teen acquitted of assault in racial case," and "Black teen acquitted in punch," and "Teen who faced racial taunts acquitted after breaking 2nd teen's jaw."

Teens Bullying Parents

I read an interesting post, "Responding to Manipulation," on the byparents-forparents blog which highlights the fact that teens will try to manipulate their parents. I see that problem all the time. It's natural for children, especially as they become teenagers to try to get their parents to give them everything they want. But parents must resist teens' boundary pushing, emotional intimidation, emotional abuse and bullying.Independence, self-reliance, confidence and self-esteem are increased when teens don't win every time when they push against the reasonable boundaries set and held by parents. Don't allow endless negotiation. Good parenting requires you to make your "no" be a "no." Don't be swayed by media influences telling you the contrary.My book, "How to Stop Bullies in Their Tracks," has a typical example of a mother who frees herself from her own guilt, insecurity and her teenage daughter's manipulation. When the mother stops being a victim, she can finally help increase her daughter's emotional development, confidence and self-esteem. Through expert coaching, speaking and parenting tips, I help parents develop plans customized to their specific situations.