Stop Abusive, Bullying, Toxic False-Friends

There are toxic people in every environment – toxic lovers, husbands, wives, parents, children, relatives, bosses and coworkers.  Many people let bullying friends continue abusing them because they want to maintain the friendship.  They won’t disagree with or hurt the feelings of the false-friend even if he or she’s a righteous, narcissistic control-freak. However, if you don’t stop these bossy, self-centered bullies, they’ll increase your anxiety and stress, harass you and make your life miserable, take over your life and eventually turn other friends against you.

Joan had a problem with her friend Shelly.  Shelly was sure that she knew what’s right about everything and was intent on straightening out Jane.  She told Jane that Jane was a failure because of numerous character flaws; that’s why Jane’s children were not as successful as Shelly’s.  She said that if Jane didn’t do things the way Shelly told her, Jane’s part-time business would fail and Jane would be a failure her whole life.

Shelly corrected Jane about every detail; how Jane dressed, what she ate, who she talked to, what she read and where she went to church.  She also knew how Jane should behave to prove she was a true friend to Shelly.  If Jane didn’t change, Shelly either cried or got very indignant and angry.

Shelly was always convinced she was absolutely right and perceptive enough to recognize Jane’s hidden fears.  Faced with Shelly’s certainty and a few accurate remarks by her, Jane was thrown into self-questioning and self-doubt.  She agonized that maybe Shelly was right.  It was hard to argue against Shelly’s righteousness and total conviction.  As soon as Jane started, Shelly got angry and rebutted every one of Jane’s objections with reasonable sounding answers.  Or Shelly changed the subject and verbally attacked Jane.  Jane could never convince Shelly that she was wrong or that she was a self-righteous bully.

Also, selfish Shelly was the center of attention.  Most of their conversation was about Shelly’s emotional melodrama.  Only at the very end did Shelly pause to tell Jane where she was wrong.

The few times Jane has brought up a problem of Shelly’s, Shelly attacked Jane, claiming that Jane was jealous of Shelly or that Jane once did what she didn’t want Shelly to do.

After every conversation with Shelly, Jane felt discouraged, depressed and defeated.  She was afraid that if she told Shelly what she really felt, she’d lose her best friend.

Every situation is different; every situation has complications that limit possible solutions.  Solutions to each situation will have to be designed specifically for the people involved.  For example, in Jane’s case, she was afraid that if she argued or disagreed with Shelly, Shelly would sabotage Jane to all their friends. However, there is a general rule: The longer you accept the righteous put-downs and control by a bullying, abusive false-friend, the more your confidence and self-esteem will be battered.  You must gather the will and determination to act.  You must learn skills of planning and successfully executing effective tactics.

The key to Jane’s breaking free was to see that Shelly was an abusive bully, not a true friend.  Jane realized that true friends don’t act the way Shelly did.  That realization gave Jane the will – the determination, perseverance and grit – to be honest with Shelly.  Jane realized that the friendship she might lose was one that hurt, even though Shelly called it “best friends.”  Jane also prepared herself and her other friends for what Shelly was likely to do in retaliation.

Jane didn’t argue, debate or try to prove to Shelly that she was a bully.  Jane simply stated how people had to act in order to be her friend and to be in her personal space.  Shelly was shocked that Jane finally found the backbone.  Of course, Shelly was convinced that Jane was wrong.  Shelly tried to turn their friends against Jane, but Jane’s preparation paid off.  The friends had had similar experiences with Shelly.

For another example, in “How to Stop Bullies in Their Tracks,” see how Tammy stopped a false-friend who tried to force food down Tammy’s throat even though Tammy was trying to diet.

Toxic, righteous, controlling, bullying, abusive false-friends usually don’t change.  The relief and freedom you feel when you clear them out of your environment tells you that it was worth the effort.  You’ve reclaimed your spirit and your life.

Stop Toxic Coworkers and Other Bullies

There are toxic people in every environment – toxic family, toxic friends, toxic lovers and toxic coworkers.  If you don’t recognize and respond effectively to toxic, bullying coworkers they can make your life miserable, harass you, turn the rest of your team against you, scapegoat you and even get you fired. For example,

Jane is known to be difficult, obnoxious and an out of control retaliator.  But she’s very bright and hard working so management tends to minimize the problems she causes, overlook the tension, hostility and chaos she creates, and explain away her behavior by saying, “That’s just Jane.  She must have a good heart.”  She specializes in vendettas.  Most people are afraid of her; they usually walk on egg shells around her and try to avoid setting off one of her tirades.

The bosses make you the leader of an important project that requires tact and people skills because they don’t trust Jane.  Jane is enraged.  Sometimes she blames and threatens you – you stole her job, she’ll report everything you do wrong, she’ll ruin your reputation and she’ll get you fired.  Sometimes she acts sweet – as if she wants to be your best friend.  Sometimes she tries to make you feel guilty so you’ll refuse to lead the project she thinks should be hers – that’s the only way you can prove to her that you’re a good person and her friend.

Is Jane right?  Are you sneaky and manipulative and have you wronged her?  Or is this a misunderstanding you can overcome so she’ll still be your friend?

How can you distinguish a friendly coworker who’s justifiably upset from one of these toxic bullies?  Simple.  You look for patterns in how Jane acts and how you and others feel when you’re around her.

Typically, toxic coworkers have patterns in which they:

• Are selfish and narcissistic – it’s always about them; only their interpretations and feelings matter.  Only their interpretations are true.
• Are sneaky, manipulative, back-stabbing stealth bullies.
• Are over-reactive, control freaks – their interpretations give them permission to search and destroy, no matter how slight or unintentional the insult.  They throw fits and attack or embarrass people they’re upset at.
• Act sweet one time only pry out people’s secrets and look for the opportunity to strike back even more.  Remember, they’re acting polite doesn’t mean they’re nice.
• Will openly lie and deny it.  They’re always 100% convinced and convincing.
• Relentlessly disparage, demean, spy on and report “bad” conduct (often made up) about their targets.

Typically, teammates of these bullies should ask themselves:

• Are you afraid of what Jane might do or that Jane won’t be friends with you?
• Does she threaten you?
• Have you seen Jane attack, manipulate or lie about other targets before you?
• Does Jane apologize but not change or even strike back later?
• Does Jane tell you that you’re special and she’d never go after you?
• Does Jane make efforts to be reasonable and to overcome misunderstandings, to say that the problem is partly her fault and then does she make amends and change?

Of course, you want to be careful that you’re not overreacting.  You want to know if you’re seeing their actions clearly.  But if you answer the first five questions with “yes,” and the last one with “no,” you should beware.

When you identify Jane as someone who is relentless, implacable and has no conscience in pursuing her targets, you know what you’re dealing with.  She’s out to destroy you just like she went after other coworkers in the past.

Your first thought may be, “How can I win her friendship?” or it may be, “She’s suffered so much in her own life, how can I not forgive her?”  If you follow these thoughts with feelings of kindness, compassion and compromise, if you don’t mobilize to protect you life, limb and job you will be sacrificing yourself on an altar of silly sentimentality.

I take a strong approach: Recognize evil and recognize crazy or out of control people who won’t negotiate or compromise.  The Jane’s and John’s of this world are bullies, abusers and predators that do tremendous damage.  They’re why well-meaning people have to consult with experts.  Remember, you would have already resolved situations with coworkers who are reasonable, willing to examine their own actions honestly, and to negotiate and compromise.  You need help with the terminators that you face.

So what can you do?

Divide your response into two areas:

1. Will – determination, perseverance, resilience, endurance, grit.
2. Skill – overall strategy, tactics and the ability to maintain your poise and carry out your plan.

Will

1. Convert doubt and hesitation into permission to act and then into an inner command to act effectively.  Until you have the will, no tactics will help – you’ll give in, back off, bounce from one strategy to another and you'll fail, even with the best plan.
2. Don’t let your good heart blind you to the damage she’ll do to you.  You’ve already given her second and third chances.  That’s enough.  She’s not merely misunderstanding you in any way you can clear up; logic, reason and common sense aren’t effective with the Jane’s of this world.
3. See Jane as a terminator – she’s relentless, implacable and has no conscience.  Under her human-looking skin she’s out to destroy you.  Your good heart and attempts to reason politely won’t stop her.
4. Assume that you can’t rehabilitate or convert Jane in your life time.  That’s not what they pay you for at work anyway.  You’re merely Jane’s coworker with an important personal life, a personal island that needs protecting.  Let Jane’s therapist change her in professional space and on professional time that she pays for.
5. You don’t owe her anything because she got you the job or rescued you from drowning.  She’s out to get you and you must protect yourself.  Let Jane struggle to change on someone else’s professional time.  Don’t put your reputation, your job or your family’s livelihood in harm’s way.  Don’t minimize or excuse.  Deal only with Jane’s behavior.

Skill

1. All plans must be adjusted to your specific situation – you, Jane, the company, your personal life.  Added complications would be if Jane is your boss or the manager of your team likes her or is afraid of her and will collude with her against you.
2. Don’t believe Jane’s promises; don’t be fooled if she acts nice and sweet one time.  Pay attention to the pattern of actions.  If she’s sweet, she’s probably seeking to get information that she can use against you.
3. Don’t expect her to tell the truth.  She’ll say one thing to you and report exactly the opposite to everyone else.  She’ll lie when she reports bad things you have supposedly done.  She knows that repetition is convincing; eventually some of her dirt might stick to you.  Have witnesses who’ll stand up for you in public.
4. Don’t argue the details of an interaction to try to convince her of your side.  State your side in a way that will convince bystanders.  Always remind bystanders of your honesty, integrity and good character, which they should know.
5. Document everything; use a small digital recorder.  Find allies as high up in the company as you can.  When you report Jane, be professional; concentrate on her behavior, not your hurt feelings.  Make a business case to encourage company leaders to act.  It’s about the money, coworkers and clients that the company will save when they terminate Jane.
6. When you listen to voice mails from Jane or talk with her in person, tighten the muscles of your stomach just below your belly button, while you keep breathing.  That’ll remind you to prepare for a verbal gut-punch.
7. Get your own employment lawyer and a good coach to strengthen your will, develop your courage and plan effective tactics.

Each situation is different – you, the toxic coworker and the rest of the company.  The need to protect yourself and your career remains the same, while the tactics vary with the situation.  All tactics are situational tactics.

How to Raise a Bullying Teenager: Don't Stop Their Temper Tantrums

The Wall Street Journal had a story on “The rich rolling in armored splendor in Brazil.”  The part I want to emphasize was about a 19 year-old girl who insisted that she have a pink VW Beetle armored.  She wouldn’t settle for another color or another car, like an Audi.  Her father said, that safety wasn't his only concern; "My greatest fear is to see disappointment on my daughter's face."  Now there’s a kid who has abused and trained her father to give her what she wants. Parents are the number one risk factor in raising kids to be bullies.  There are many ways of raising a teenage bully, but one of the sure-fire methods is to give in to temper tantrums; especially if you begin when they’re young.

We’ve all seen parents who give their young children whatever they want when the kids act disappointed or throw tantrums in stores and restaurants.  Those parents are preparing themselves to live with sneering, selfish, demanding teenagers.  They are training their children to be abusive, teenage bullies.

So what should you do instead?  Begin by realizing that your attitudes and perseverance are critical.  Dedicate yourself to doing whatever it takes to give your children a better start in life.

The following approach works for all but the most troubled kids.

• Temper tantrums are normal.  All children are supposed to try every type of behavior to make their parents give them everything they want -- immediately.  There’s absolutely nothing wrong with infants trying temper tantrums.  That’s normal.  When your children become old enough to begin learning other methods to get what they want, your first task as a parent is to show them, lovingly and firmly, that that approach won’t work.  Your second is to teach them patiently what behavior will be more likely to get you to do what they want.
• Teach them civility – patience and politeness.  They’ll get a lot from you – after all, you are a loving parent.  But they’ll get more, although not everything, when they ask nicely.  Of course, some children resist longer than others.  So what?  Be more persistent than they are.
• Don’t get angry; don’t throw a fit in response.  If you lose control, they’ll persist in throwing tantrums because they’ll know they’ll eventually win.  Laugh and be calm and persistent.  Have determination and strength.
• Persevere: Over time, you will train them.  The earlier you start; the better.  Of course, when they’re infants you’ll cater to their demands more.  But as they learn to speak and you can reason and explain more, you’ll shift to teaching them, “That’s not the way you can get me to do what you want.”  Find appropriate and immediate consequences when they throw tantrums in public.
• Your child’s unhappiness is not the most important thing in the world.  Your greatest fear should not be to see disappointment on your child’s face.  You should be much more afraid of sending a spoiled brat out into the world – armored or not.
• If you give in to temper tantrums when the children are young, you’re training them to become bullies.  You’ll soon have teenagers who use tantrums to manipulate, abuse and control you.  You can still use the approach I’ve presented here to stop the tantrums, when your kids are teenagers.  But you’ll be in for a fierce fight because you will already have taught them that they bullying will wear you down – eventually you’ll give in.  That kind of conditioning is difficult, but not impossible, to break.

Remember, your children will show you what it takes to stop them from using their disappointment, hurt feelings and temper tantrums as weapons to get what they want.

Some children will give up temper tantrums easily when they’re young.  They’ll try other methods to get what they want, like reasoning with you or bribing you by giving you what you want in return for your giving them what they want. Other children will fight as if their lives depend on getting everything they want immediately.  Don’t give in while you’re convincing them to try a different strategy – and that not getting everything immediately isn’t the end of the world.

Socializing your children will not only make your life much easier, it’ll help them be successful.  It’s difficult enough to be successful when we act civilized with other people.  It’s much harder to be successful when you’re throwing temper tantrums against teachers, bosses or the police.

Teach your children when they’re young so you can enjoy them when they’re teenagers.  If you let them bully you, they’ll usually become bullies at work and bullying husbands, wives and parents.

Stop Bullies at Work: "Energy Vampires"

"Energy Vampires" are bullies at work.  They’ll suck your motivation and drive, and destroy morale and productivity.  But because they’re usually not recognized and labeled as bullies, they’re allowed to flourish. Rather than give a wordy description, let’s identify and label some common examples of their bullying:

Rather than give a wordy description, let’s identify and label some common examples of their bullying:

• The Know-It-All.  He’s right about everything – what the president should do to solve everything, why our sports teams lose, why kids are worse today, what’s wrong with our education, health, and legal system, why the ocean is blue.  Arguing with him is a waste of time and most people have stopped trying.  But just hearing his voice gets you too frustrated and angry to get back to work.
• The Angry Victim.  Her life stinks because everyone picks on her or “the system” is a mess and doesn’t adjust itself to her needs.  She’s indignant if you dare to disagree or if you’re not sympathetic or helpful enough.  If you don’t give her all the credit she wants, you’ll pay.  Since she goes on and on about co-workers and bosses who are jerks, you know she’ll run you down to everyone if you don’t please her.  There’s no reasoning with her; she’s too angry to see anyone else’s side of things.  So you try to be invisible or walk on eggshells.  Of course, you’re too scared to be productive or creative.
• The Blackmailer.  He won’t give you the reports or data he’s supposed to unless you listen to him babble for an hour.  You’d better listen or he’ll bad-mouth you publically as unfriendly and not-a-team-player.  He won’t send things electronically; he insists on lengthy personal contact.  By the time you’ve told four friends his latest antics, you’ve wasted half a day.
• The Mousy Victim.  She’s hurt and weepy, but tries to put on a brave face.  Everything anyone says or does hurts her feelings; she’s a genius at taking things the wrong way.  Her hyper-sensitivity has rallied everyone to come to her defense and cater to her every whim.  She creates a continual soap opera revolving around her hurt feelings.  Everyone must take their precious time and energy to salve her feelings and bring her identified persecutor into line.  The result is another day focused on melodrama instead of work.
• The Loud-Mouthed Bigot.  He frequently makes sexist, racist and other intolerant and vicious remarks about co-workers and anyone else who attracts his attention.  He’s more interested in broadcasting his opinions and winning arguments than in getting work done.  If you engage him, you’ll come away too drained and angry to get back to work.
• The Bore who’s Fascinated With Her Life.  She’s so wonderful and important that you must listen to all the excruciating details of her life – especially the very personal ones about her bodily functions or love-life.  You want to close your door and hide.  In order to appear caring, you almost feel compelled to tell her similar details of your life.  She counts on your politeness not to throw her out.  In this case you feel more slimed than drained, but you’re still too upset to get back to work.
• The Whining Slacker.  He’s lazy and won’t lift a finger to meet deadlines; he’s a no-show at crunch time.  He whines, complains and wants sympathy and help.  Everyone has to pitch in and do his job or the team looks bad.  He’s never grateful and doesn’t return the effort to help others.  Since they keep paying him for slacking, you grit your teeth and feel like slacking also.  Slacking is a communicable disease.

These energy vampires control the turf and productivity plummets.  They leave a wake of frustration and anger; co-workers and managers feel drained by every interaction, like someone took a quart of blood.  And then we go home and drain our families, either by repeating the details of what happened or by taking out our frustration and stress on our loved ones.

These vampires go from team to team, leaving a wake of corpses, but hiding their harassment and abuse behind good-sounding excuses and justifications.  It’s always someone else’s fault and everyone’s against them.

You can’t change a vampire by begging, bribery or appeasement.  The first step in stopping these workplace bullies is to recognize and label them.  You must maintain your individual boundaries, protect yourself from getting emotionally drained or enraged, and get back to work.

Energy vampires can be purged by a concerted effort of managers and their teams.  If you aren’t willing to do that difficult work, you must start looking to work in another department of your company or for a new company.  But wait; there’ll be vampires there too!

Workplace Bullying and Harassment: Recognize Common Techniques Bullies Use

There are too many reports of workplace harassment and bullying to list.  It seems that at least 30 percent of managers and employees are bullied and harassed.  Many critics and experts focus only on bullying bosses, but I’ve seen just as many employees and coworkers use these bullying methods as I have managers and supervisors.  Gangs of managers and staff also harass and bully each other.  Men and women bully each other in all combinations. How can you recognize the most common methods used for bullying and harassment?

The top 7 tactics I’ve seen are:

1. Yelling and physical threats (overt or subtle).
2. Personal attacks, verbal abuse, emotional intimidation, insults, put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous) and character assassination.  Demeaning behavior at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phones, working on computers).
3. Harassment based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes followed by laughter as in, “I was just kidding” in order to make it hard for you to fight back).
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, hypocrisy and exposing your problems and mistakes.  Anonymous attacks and cyber bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.  Turf wars about budgets, hiring, copiers and coffee machines.
6. Hypersensitive, over-reactions, throwing tantrums (drama queens, sensitive princes), continual negativity – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
7. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying the careers of people bullies don’t like.

Most bullies use combinations of these techniques.

Bullying at work creates a hostile and unproductive culture.

• There’s increased hostility, tension, selfishness, sick leave, stress-related disabilities, turn over and legal actions.
• People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.
• Effort is diffused instead of aligned.  Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks decrease.
• Promotions are based on sucking up to the most difficult and nasty people, not on merit.  The best people leave as soon as they can.

I’ll go into possible solutions in future posts.  But for a start, listen to the CDs “Eliminate the High Cost of Low Attitudes.”

Abusive, Manipulative Husbands Who Control Their Wives

Reports of abusive husbands, who beat and even kill their wives, gather lots of publicity and create huge outcries, as they should.  For example, there are two recent reports from Buffalo, New York and Mississauga, Ontario, Canada.  I hope these guys and any others who do such heinous things to other people, including wives, get put away forever. But there’s an even more prevalent bullying strategy that husbands use to control wives, that tends to get overlooked because it’s not as violent.

These are husbands who abuse and control their wives by sneaky, covert, manipulative tactics that demean the women and keep them subservient.  I call these controlling husbands, “stealth bullies.”

Even though overt, physical, domestic violence isn’t involved in these cases, women need name the emotional abuse and violence, harassment and domination as “bullying” in order to rally their spirits, strengthen their backbones and get the help they need to stop the abuse or to get away.

Of course, the sooner women recognize and label what’s going on (especially before they have children); the easier they’ll be able to get away.

Here are some of the warning signs of stealthy, controlling husbands.

1. They control everything – what you do, where you go, who spends the money and what it’s spent on.  They may say that they work hard and make the money, so they should have control of it.
2. Their make the rules – your “no” isn’t accepted as “no.”  They’re always right and you’re always wrong; their sense of humor is right and they’re not abusing you, you’re too sensitive.  Your concerns generally don’t get dealt with – theirs are more important, so they can ignore your wishes.
3. They control you with their disapproval, name-calling, putdowns, demeaning, blame and guilt – no matter what you do; you’re wrong or not good enough.  You’re told that if you were perfect, you’d be treated better.  They blow up over minor things or if you resist in any way.  You’re to blame if they hurt you. Or they control you with their hyper-sensitive, hurt feelings, whining and threats to commit suicide.
4. They argue endlessly and withhold approval and love if you don’t do exactly what they want.  You feel emotionally blackmailed, intimidated and drained.  You walk on eggshells; they threaten you, the children, the pets, your favorite things.
5. You’re told you’re incompetent, helpless and would be alone without them.  They stimulate your self-questioning and self-doubt.
6. They isolate you – they won’t allow you to see your friends or your family, go to school or even work.
7. You’re told that a woman’s place is to be treated like they treat you.  You should accept whatever they dish out.  They often get their friends and even your family of origin to agree with them.  You have to tolerate their behavior until you can convince them to change.

Of course, the same type of list applies to abusive, controlling, stealth-bullying wives, partners, coworkers, bosses, boyfriends, girlfriends, teenagers and friends.

Many women allow themselves to be bullied repeatedly because they don’t recognize and label the control and abuse as “bullying.”  When you recognize and label these bullies’ tactics and tricks, you’ll be empowered to resist them.  When you learn effective skills and techniques, you can resist them successfully.

Peaceful methods (understanding, tolerating, logic, reasoning, forgiveness, their sympathetic therapy) sometimes stop mild bullying.  But you need firmer, stronger methods to stop relentless, determined husbands.

Of course it’s usually not easy to stop the behavior or to get away.  There’s no one-size-fits-all answer.  Tactics must be designed for each situation.  Factors such as money, children, outside support, age, health, threatened increase in abuse to physical brutality and murder, and family of origin and cultural values can be extremely important in designing effective tactics.

But the first step is always for women to make an internal shift from acceptance or tolerance (even though you may hate them) to a commitment and determination to end the abuse and bullying, no matter what it takes.  Without that inner commitment, women usually end up begging the husband to change and waiting forever.  The inner commitment is necessary to give strength and power to the right tactics in your hands.

You’ll find many examples of stealth bullies in my books and CDs “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” “How to Stop Bullies in Their Tracks,” and “Parenting Bully-Proof Kids.”  You’ll also learn practical, real-world tactics to stop these bullies or to get away safely.

7 Signs of narcissistic control-freaks

Narcissistic control-freaks rule!  They think. Some narcissistic personalities are so over the top that it’s easy to detect them.  You’ll follow your gut reaction and get away as fast as you can.

But watch out.  If you’re not careful, stealthy narcissists will take over your life – at home, in relationships, at work.  Are you sure you can detect the stealthy ones?

Seven warning signs of bullying, controlling narcissists are:

1. They think they know best about everything.  They know what’s best for you; just ask them.  They give you advice and make your life miserable if you don’t do what they say.  They point out all your mistakes and failings.  They’re spouses, relatives or friends who could direct your life better than you can.  They’re yelling, threatening, demeaning bosses.  Their absolute certainty seduces you into self-doubt and self-bullying.  You become unsure of your own judgment and wisdom so you might as well follow theirs.
2. Their excitement is contagious and sweeps you along.  Whether it’s for a new product, career, love interest or activity, it’s the best and greatest – even if it’s the opposite of what they thought 10 minutes ago.  You should jump on board if you know what’s good for you.
3. They think they don’t have anything to learn.  They’re new employees or interns who know everything and don’t need to learn from people who are already doing their jobs well.  They’re nit-picking, micro-managers.  They’re children or teenagers who won’t practice or learn, who won’t do anything the way other people say is best.  They insist on doing it their way, even though they fail repeatedly.  They won’t listen; especially when they’re failing.
4. They’re more important than you are.  Actually, they’re more important than the rest of the world.  Their feelings are so intense that you’re too polite or afraid to upset them by trying to make your feelings or opinions matter.  Their feelings get hurt easily and are powerful justifications for anger, retaliation and revenge.  Their jealousies, issues and concerns (not yours) become the focus of all interactions.  Their desires – for promotions, toys they want, relationships they want, enemies they want to get – are the most important things and they’re entitled to get what they want.  They’re controlling, stealth-bullying husbands.  Your time – actually, your whole life – should be devoted to their needs (wants, whims).
5. Everyone is a pawn in their game.  You have value only as long as you can help them or worship them.  They’re selfish, arrogant, demanding teenagers, spouses or dates who think they should be catered to or waited on.  Anyone who doesn’t help or who gets in the way becomes the enemy.  You’re afraid that if you disagree or distance yourself, they’ll strike back at you.
6. Their excuses, excuse.  Their reasons are always correct and are enough to justify what they do.  If you don’t agree, you simply don’t understand or you’re evil.  Their jealousies, anger and hatred are not bad characteristics – like other people’s jealousy, anger and hatred.  Self-deluded narcissists (aren’t they all, by definition) think they’re merely feeling, thinking and doing what any normal person would feel, think and do.  They’re saints in their own minds.  You’d better agree or else.
7. Their rules, rule.  They know how the world should be and how people should act.  They’re allowed to do anything they want – to take, attack or strike back in any way they want – but everyone else should be bound by their rules.  If your feelings are hurt by what they’ve said or done, it’s your fault and your problem.  They are virtuous and righteous.  They’re great debaters or they simply talk so loud and long that you give in.

In order to thrive, we all need some of these characteristics some of the time.  Narcissists have them all and they won’t give them up.  They’d rather dominate than succeed or have relationships that bring out the greatest in everyone.

Take a look at yourself: What attracts you to someone who is sure they’re important, they’re right and your life would be better if you do what they say or if you serve them?

Kind-hearted therapy-junkies in families or in the workplace think they can convert these selfish, self-absorbed bullies by loving them enough, by appeasing them or by educating them.  Forget it.

You’re never going to change them.  They’re bullying, control-freaks.  Get the coaching you need to get away as fast as you can.  You don’t need their direction.  Don’t ask for or even allow them to give their opinions.  Make your own mistakes and create your own successes.

Ignore your self-bullying; that little voice that doesn’t like you, that tells you that narcissists might be right.  If you don’t trust your own guts you’ll get sucked in, just like you would into a black hole.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks,” “Bullies Below the Radar” and “Parenting Bully-Proof Kids,” bullies, including narcissistic personalities, are not all the same, but their patterns of behavior, their tactics, are the same.  That’s why we can find methods to stop most of them.  If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

How to stop a controlling boyfriend

Sometimes, even experienced people don’t recognize control-freaks until they’re in a relationship so far that they have to fight fiercely to get free. Madge was divorced, without children and had established a good career.  She’d purchased a house she loved and had a wide circle of professional and personal friends who admired and respected her intelligence, competence, good sense and friendship.

When she met Frank, also middle-aged, she thought she’d found the missing piece she wanted in her life.  He seemed to think so also.  He quickly gave her a friendship ring and moved into her home.  He knew what he wanted, had lots of plans for his success and seemed to know the right people in town.

But, after a few months, Madge began to recognize the controlling side of Frank.

When they were courting, Frank had given his reasons for wanting to go to the places and meet the people he wanted to.  Madge usually agreed and it seemed like no big deal to acquiesce since she wasn’t as determined as Frank.  But after he moved in, she began to realize that they always did what he wanted and he got very angry if she put up more than a token resistance.  He stopped giving reasons and merely gave orders.

He began to re-organize her home the way he liked and simply ignored what she wanted.  Or he could always win debates with her.

Frank never hit her, but she began to realize that she was afraid of disagreeing with him.  He got so angry and he was so sure he was right that he wouldn’t back down.  She slowly accepted his claim that she wouldn’t be invited out without him.  And she was afraid that he might even dump her.  Then she’d look like what he told her she was; past her prime and on the down side.

None of his work projects seemed to pay off, but he always had new and bigger plans.  He kept pointing out that her friends were jealous of his ideas and plans.  They didn’t appreciate his talents and potential, and they sabotaged his projects.  He said, “We won’t with your old friends any more, but with your contacts, I can cultivate important people who appreciate me.

At a party one night, Madge was having a wonderful time when he suddenly came to her and said, “We’re leaving now.”  She asked if anything had happened and he replied, “No. I’m just bored so we’re leaving.”  She said, “I’m having a great time so if nobody got you angry, I’d like to stay a little longer.  Surely you can find someone interesting to talk with for a while.”  Frank spat back, “I said we’re leaving.  That means right now!”

Madge now says that she still doesn’t know what shifted in her, but she said, as sweetly as she could, “No.  If you want to leave, you can take the car, but I’m staying.  I’ll get a ride or a take cab home.  I won’t be long.”

Frank stormed off.  When she arrived home a few hours later, he was furious.  He yelled, “I’m in charge.  If you don’t do what I want, you can get out of my house.”

Madge felt like a chastised little girl.  She thought, “I wasn’t considerate of him.  I could have left with him as he wanted.  It wouldn’t have been the end of the world, even though I was having a wonderful time.”  She begged him to forgive her; “I won’t argue with you any more.”  When she said that, Frank finally smiled and said, “That’s my girl.  Don’t talk back any more and I won’t have to punish you.”

At 2 a.m. Madge woke up with a start.  Her fists were clenched and she was shaking with rage.  “Wait a minute,” she thought.  “It’s my house, not his.”  At that moment her head and heart turned around.  She saw Frank clearly for the bully he was.  Even though he hadn’t hit her, he was a sneaky controlling, stealth bully.

As I show in my books and CDs of case studies, “How to Stop Bullies in their Tracks” and “Bullies Below the Radar: How to Wise Up, Stand Up and Stay Up,” the story of a wife stopping a controlling husband, bullies are not all the same, but their patterns of behavior, their tactics, are the same.

Here are seven of the early warning signs of a stealth bully:

1. They make the rules; they control everything – what you do, where you go, who spends the money and what it’s spent on.
2. They push boundaries, argue endlessly and withhold approval and love if you don’t do exactly what they want.
3. Their standards rule – your “no” isn’t accepted as “no;” they’re always right and you’re always wrong; their sense of humor is right and they’re not abusing you, you’re merely too sensitive.  Your issues generally don’t get dealt with – theirs are more important so they can ignore your wishes.
4. They control you with their disapproval, name-calling, demeaning putdowns, blame and guilt – no matter what you do; you’re wrong or not good enough.  Or they control you with their hyper-sensitive, hurt feelings and threats to commit suicide.
5. You’re afraid you’ll trigger a violent rage – you walk on eggshells; they intimidate you with words and weapons; they threaten you, the children, the pets, your favorite things.  You’re told that you’re to blame if they’re angry.  You feel emotionally blackmailed, intimidated and drained.
6. You’re told you’re incompetent, helpless and would be alone without them.
7. They isolate you – they won’t allow you to see you friends or your family, go to school or even work.

Madge could now see that Frank was merely a domineering fast talker, who brought in no money.  He had been sponging off her all the time he had taken control of her life.  And she had allowed him to.

I won’t detail the difficulties Madge had in getting Frank out of her house and life.  That’s when she discovered that he’d done this before to many other women and knew how to intimidate her and make her look bad.  But she got courageous and strong, and she got free.

Controlling boyfriends, husbands, teenagers, parents, bosses, co-workers and friends use the same methods.  That’s why we can find ways to stop most of them.  If we don’t stop bullies, they’ll think we’re easy prey.  Like sharks, they’ll just go after us more.

Of course, individual coaching will help you design tactics that fit your specific situation.

Don’t try to make all your employees happy

Don’t try to make all your employees happy.  But do make your best employees happy. Do you recognize who the best employees and managers are?

We can’t define who the best are, but we all recognize them.  They’re the ones with inspiration – the inner drive to accomplish things and succeed.  At all levels, they’re superstars and solid, steady, productive professionals.  They’re the beavers eager to learn, develop skills and be competent and productive.  They want to be efficient and effective.  They take responsibility and they care.

They’re the ones who anchor a culture of success.  They keep communication channels open and they get along well enough with other productive individuals in order to make their teams succeed.  They take care of customers and teammates.  They partner with employees on other teams when success depends on joint effort.  They’re the low-maintenance people we can count on.l

It’s a pleasure to make them happy.  They appreciate your efforts and respond with more of their own.

You can generalize by thinking that your organization has about 15% stars and 75% solid producers – all in that group of high quality employees you want to keep happy.

The other 15% are the problem adults.  They’re the whining complainers, hyper-critical bosses, lazy slackers, negative discouragers, backstabbing rumormongers and gossips, know-it-all squelchers, micro-managing nit-pickers and turf-protecting power brokers – to name only a few.  They’re unproductive, but always have excuses they think justify their unprofessional behavior.  They create hostile workplaces.  They’re energy vampires – they can suck the life out of any effort.  No matter how much you give them, it’s never enough.  They’re not grateful and they don’t give back.  They demand or connive to get more.

Don’t try to make them happy.  It’s an impossible task.  You’d have to cater to them and give away your organization to them.  Instead, good leaders and managers help them go somewhere else.  Maybe they’ll be happy at another company or maybe you can get them a job in a competitor’s organization.

Give your time, energy and goodies to your high quality employees.  How?  You don’t need my top 10 list to get started making your best employees happy.  Maximize their chances for success.  Give them all the training, equipment, operating systems and support they need to succeed.  To high quality people, accomplishment is an aphrodisiac.  Beyond that – ask them.  Every individual will have an individual list of desires – training, opportunities for advancement, cleansing their environment of losers, more flex-time and money, etc.  Then do your best to give it to them.

What if there’s more than 15% bottom feeders at your company, and management doesn’t care?  Be one of the best employees.  Try to get the attention of leaders.  If that doesn’t work, go be a best employee at your competitor’s company.

What can you do if the new bosses want to fire you?

I received a number of confidential responses to my blog post on “Top ten ways to create a hostile workplace.”  One theme in many responses was about the question: “What should I do if leadership has changed and the new bosses want me gone so they can bring in their own people?” That’s a situation I’ve also seen many times in my consulting.

What would you do?

Consider Jake.  The new bosses want him gone so they can bring in people they know or people who will be beholden to them.  Jake tries to prove to them that he’s a great manager, but they systematically undercut his authority.  He used to get good evaluations, but his new bosses are very critical.  They blame him for everything that goes wrong with his team.  He’s the scapegoat.

Jake is furious.  It’s unfair; they’re bullies and he’s being abused.  He’s a good worker and he’s trying hard.  He wants to meet them half way, but they don’t want to.  Nothing he does convinces them he’s a good performer.  He’s hurt, frustrated and angry.  Jake wants to fight back, but when he acts on his anger, they write him up.  It’s a hostile workplace.

I think Jake is beginning at the wrong place – how can I fight back and show them I’m good?  How can I preserve my reputation with them?  Jake can’t fight back by showing them that he’s a good manager, team leader and individual performer.  He can’t preserve his reputation with them.  They don’t care.  He’s not an individual to them.

Of course it’s hard to be treated that way.  One of the hardest things for us as Americans in our little slice of time is not to be treated as individuals.  Jake is being treated as a class of people: He’s in the class of people called, “Hired by the old bosses and not one of our new people.”  When you're treated that way, there's little you, as an individual, can do to change their minds.  Unless you can get them to see you as an individual.

The new bosses criticize him as if he’s a problem employee.  Jake takes their hostility personally.  He returns their hostility and wants to prove himself.  But he’s not a poor employee and it’s not personal, even though it has personal consequences for him.

When he takes it personally, he can’t think tactically and he makes it worse for himself.  When he gets frustrated, hurt and angry, he acts out and gives them excuses they can document for getting rid of him rapidly.  He gets poor evaluations and terminated before he finds another job.

This situation is similar to that of Charles, case study #10 in my book, “How to Stop Bullies in Their Tracks.”

I think that the place Jake has to begin is, “Who should I be/how should I look at it?”  Here’s what I mean.

Amy is in the same position as Jake: the new bosses want to get rid of her and many other leaders in the company.  Unlike Jake, she accepts that it’s not about her as an individual, even though it has individual consequences for her.  With coaching, she doesn’t take it personally.  She doesn’t like it any more than Jake does, but she can step back and plan her tactics thoughtfully.  How can she defend herself?

First she asks if there’s anything she can do to become one of the new team.  The answer is, “No.”  She doesn’t like what’s happening, so she finds out if they’re violating any protected categories.  Are they going after people on the basis of gender, age, race, religion, disabilities, etc?  No, it’s the new broom sweeping clean.

She doesn’t want bad evaluations on her record, so she makes them an offer: “If you give me good evaluations, recommendations and severance while I look for another job, I’ll go quietly and gracefully in a shorter time than it will take you to force me out.”  They agree.  They just want her gone as soon as they can and with as little fuss as they can.  With a good recommendation, Amy rapidly gets a better job as part of someone’s new team.  The severance enables her to get double pay for a few months.

Notice Amy’s sequence:

1. Don’t take it personally and defend yourself by thinking tactically.
2. See if you have a legal grievance.
3. If the deck is stacked against you, plan to leave with good recommendations.
4. Bargain for time to get a better job with people who appreciate you.

Jake needs to change how he looks at it so that he can change his impossible goals - getting the bosses to see him as a worthy individual they should keep or leaving with them thinking he’s as good an employee as he really is.  They don’t care about his feelings or the truth about how he’s performed.  But they’d rather keep things civil and pleasant enough for them, and maybe squeeze a little work out of him or just squeeze him because they don't like the old team.

Amy is glad to be gone and happy at her new job.  Jake is still bitter.  That shows up when he interviews for new jobs.

I know it sounds unfair, but there it is.

What’s been your experience?

Managers who act like therapists victimize their whole team

Good managers respond to their employees’ personal problems and the distractions of their major, joyous events, like weddings and births.  But what happens when a manager tries to be the therapist for a few underperforming and troubled employees, but fails to fix them? The managers, who go overboard and become therapists, focus their attention on a few employees who are having major internal problems.  These employees usually:

• Can’t stand the stress of meeting deadlines or reasonable performance standards.
• Are so involved in their personal problems that they can’t be counted on – or they can be counted on to drop the ball.
• Blow up and attack their co-workers – overtly or by backbiting, rumor mongering or constant negativity.
• Feel entitled to special treatment because they’re suffering

These managers think they’re sensitive and caring; not bullying, slave-driving bosses.  But actually, they’re caring only about a few of the staff, while they make the rest pick up the slack and put up with being used and abused.  Essentially, these managers are playing favorites: They managers care for a few employees while they victimize and bully the majority of their staff.  They sacrifice the many for the sake of the few.

Inevitably, turnover of solid performers increases.  I’ve seen 25 % turnover per year in these situations.  Inevitably also, these become hostile workplaces as frustration and anger increase.  New employees bail as soon as they can.  Performance also suffers as morale and teamwork plummet.

If these managers listened to evaluations by the majority of their staff, they’d get an earful.

These managers aren’t rescuers; they’re meddlers.  Most are difficult to turn around because they’re addicted to their role as meddlers.  But if they’re willing to look honestly at the mess they create, coaching and consulting can reverse the problems.  They can eliminate the high cost of their addictive meddling and the low attitudes of a few people on their staff.

I see therapist managers imost often n government offices, non-profits and public service organizations.

I see therapist managers most often in government offices, non-profits and public service organizations.

Have you seen any managers like these?

Stop verbal abuse by a know-it-all boss

Iris’s manager knows everything.  He bullies Iris and her co-workers by being right and righteous; he’s sarcastic and demeaning.  He destroys teamwork by his constant criticism.  There’s never a word of praise, only correction and put-downs delivered in a haughty voice.  Every sentence starts with an unspoken, “Well, stupid, you should know …” or an exasperated, “I’m so frustrated; you’re so incompetent.” He acts superior while he runs down each employee to the other managers or bigger bosses.  He lists their faults and every mistake they’ve ever made.  There’s never a word of praise for their many accomplishments.  He seems to enjoy making each critical, hostile remark.  He says that it’s for their own good; it’ll help them become perfect.

Iris feels chastised, like she’s a child being corrected by a harsh parent.  She’s worked at the company for 15 years; her boss for 5.

What do you think should she do about his bullying?

Iris’s manager’s style of leadership is like the statement attributed to Captain Bligh of the Bounty, “The beatings will continue until morale improves.”  His verbal abuse creates a hostile workplace and it destroys her confidence and self-esteem.  She wonders if there’s a kernel of truth in what he says.  She’s also afraid of protest because he is her boss and she should respect his position, confrontation is distasteful and she might lose her job.

Iris is in a tough spot.  Her boss is a well-known type.  First, he’s a know-it-all who enjoys putting down people.  Second, he’s also the town gossip, dishing the dirt on everybody.  Bullies like him rarely change because of pressure from below.  After all, he does know best.

Doesn’t he sound like some parents we all know who think that the best way to help their children is to pound them relentlessly and embarrass them in public?  Deep down, these merciless parents do feel self-satisfied and righteous. Know-it-all bullies and town-gossips sometimes change when there’s strong, consistent pressure from above.  The pressure must be coupled with, “Change or you’re gone.”  But Iris’s manager has made himself seem indispensible to the bigger bosses, so Iris will have some difficult choices:

• Be as straightforward as she can with the bigger boss, knowing that her manager will find out and try to get her fired.
• Go to the bigger boss with most of the team, in hopes that the weight of numbers will sway the bigger boss.
• Find a bigger boss that she thinks will act wisely and keep her from getting terminated.
• Transfer to another department or look for another job – which is hard since Iris’s been there 15 years.
• Take it as best she can until she retires.

Iris should realize that her manager will take whatever she does as mutiny and will try to strike back.  I’ve rarely seen know-it-alls and town-gossips change.  Iris’s in a tough fight.

Coaching and the book, “How to Stop Bullies in Their Tracks,” helped Iris see her boss as a bully.  She realized how skilled she was at work and that she could get other jobs.  She refused to waste 8 hours a day for the rest of her life in workplace-hell.  Her determination and courage soared.

She used the five-step process and decided to go to the big boss.  But the big boss only gave Iris a lecture on how valuable Iris’s manager was.  The big boss wouldn’t even let Iris make her case.

Two bullying bosses were two too many for Iris.  She resigned.  She was surprised when she rapidly received a number of better job offers.

Iris said that the big inspiration for her came when she had a name for what was happening – “bullying.”  That freed her from her self-imposed restraints.  She said that she felt the weight of the world lifted from her shoulders.  She now feels free and alive like she hasn’t for years.

I think that self-esteem begins with actions.  Strategic action (whether it works out the way we hope or not) increases confidence and self-esteem.  Iris got herself out of a situation that she couldn't change.

She was successful.  Notice I say that without any knowledge of the future – whether her new job will be better in the long run.  Success is measured by the right actions you take, not by how wonderful it works out each time.  In the long run, as you keep taking the right actions every day, you'll get more of the results you want.  And your personal and work space will have fewer bullies to bother you or waste your time.

How to correct your children and say "No" to them

Recently, I’ve seen articles and heard parents saying that since words can hurt, we shouldn’t deny our children what they want or ever say, "No" to them.  They think that if we deny them or say "No", we’ll damage their confidence and self esteem.  But if we give them continual praise and approval, we’ll help them develop high self-esteem and a willingness to take risks.  Some studies are even quoted about the harmful effects of the words parents use. I disagree with that advice and parenting style.

Of course words matter; and even more important is how they’re delivered – frequency, voice tone, body language and with beating or caressing.

Of course, unrelenting yelling, insults, criticism, humiliation, shame, guilt, dismissing, ridicule and rejection are harmful.  Personal insults hurt little children.  Hostility and personal attacks tell children that they are bad people for wanting what they want or for doing something wrong or for not doing something right.  It’s easy for children to think their identity is damaged, defective or blemished in ways that cannot be rectified.

A few days ago, I saw a chilling video made at a car wash.  A mother was holding the arm of an approximately 3-4-year-old child while torturing her with the power washing hose.  The child was screaming in pain and writhing to break free.  The mother was screaming that the child had better respect her.  Of course, we don’t need research to tell us that’s lousy parenting and abuse.

Such unrelenting viciousness isn’t confined to parents; it’s also dished out at work.  It’s as if some people really believe the motto attributed to Captain Bligh of the “Bounty:” The beatings will continue until morale improves.”

Don’t live a life fueled by such anger and viciousness.  Weigh your life heavily toward approval, encouragement and praise.  After all, children naturally want to learn, explore and imitate their loving parents.  Maintain control of yourself during moments when your frustration might break out into emotional abuse and intimidation, or verbal and physical violence.

Create a background of loving physical and verbal caresses for all your interactions with your children.  Against that background, it’s critically important that you correct, deny and say "No" sometimes.  Don’t give children everything they want.  Set age-appropriate limits on their behavior.  Teach them how to get along socially.

Most important: Teach them that they can be denied and be told "No", and the world doesn’t end.  Their lives go on just fine without getting everything.  Maybe they’ll get what they want another day.  Or maybe, they’ll have to grow up and earn the money to get what they want for themselves.  Or maybe, as they grow older, they’ll become more aware of the consequences of what they want and they’ll learn to not want it.  That’s called self-discipline, character and integrity.

If you never say "No", you end up with spoiled, selfish children like Veruka Salt from “Willie Wonka and the Chocolate Factory.”

Teach them to be resilient so a "No" doesn’t crush their spirits.  Then, denial doesn’t stop them from ever wanting or asking again and a "No" isn’t emotional abuse and doesn’t cause emotional damage.

Teach your children what’s safe and unsafe, what’s right and wrong, what’s worthy and not good enough, what’s honorable and dishonorable.  Without your guidance, TV will teach them.

Some people still have scars because of what their parents said and did repeatedly.  And, of course, some have more and deeper scars.  But let’s be clear.  All of us ultimately have the same task: to get over our childhoods and create better lives for ourselves and our children.  Whether the scars were caused by parents, siblings, relatives, neighbors, teachers, school bullies or rotten strangers, the task is the same. How can we do that?  I always look to the people who had it worst: The ones who survived genocidal wars, prison camps, slavery.  How do they look at themselves and the world that they can still laugh and sing and dance and love?  And it’s our job to become like them also.

In addition, we can now resist the mental, emotional, physical and spiritual attacks by spouses, co-workers and bosses.  We can now resist putdowns and bullies; we can now reject their opinions or fight back. We must now train our own memories and fears: The future does not have to be as bad as the past was.  Otherwise we become adult victims to what they did to us when we were children.

Don’t let those ruin the rest of your life.  Grow up.  They might have been in charge of the past, but you’re in charge of the future.

History is not destiny.

Top ten ways to create a hostile workplace

Bullies at work can ruin a culture, destroy productivity and make your life miserable.  Many people focus only on bullying bosses, but I’ve seen just as many coworkers and employees use these bullying methods as I have managers and supervisors.  Before you read the top ten I’ve seen, please think for a moment.  What bullying methods used by whom, have you seen most? Have you seen these techniques ruining your workplace?

1. Yelling, physical threats (overt or subtle) and personal attacks.
2. Verbal abuse, emotional intimidation, personal insults and attacks (in private and in public).  Put-downs and humiliating, demeaning, rude, cruel, insulting, mocking and embarrassing comments.  False accusations (especially outrageous), character assassination.
3. Harassing based on race, religion, gender and physical attributes.  Sexual contact, lewd suggestions, name-calling, teasing and personal jokes (sometimes overtly nasty, or threatening or sometimes given with laughter as in, “I was just kidding” in order to make it hard for you to fight back.
4. Backstabbing, spreading rumors and gossip, manipulating, lying, distorting, evading, hypocrisy and exposing your problems and mistakes.
5. Taking the credit; spreading the blame.  Withholding information and then cutting you down for not knowing or for failing.
6. Anonymous attacks and cyber-bullying – flaming e-mails and porn.  Invading your personal space and privacy – rummaging through your desk, listening to phone calls, asking extremely personal questions, eating your food.
7. Hypersensitive, over-reactions, throwing tantrums (drama queens) – so you walk on egg shells, back off in order to avoid a scene, or beg forgiveness as if you really did something wrong.
8. Dishonest evaluations – praising and promoting favorites, giving slackers good evaluations and destroying careers of people the bully doesn’t like.
9. Demeaning at meetings – interrupting, ignoring, laughing, non-verbal comments behind your back (rude noises, body language, facial gestures, answering phone, working on computer).
10. Forming cliques and ganging up.  Turf wars about budgets, hiring, copiers and coffee machines.

Most bullies use combinations of these methods.

We’ve all seen the effects of bullies and the hostile workplace they create.  There’s increased hostility, tension, selfishness, turf wars, sick leave, stress related disabilities, turn over and legal actions.  People become isolated, do busy work with no important results and waste huge chunks of time talking about the latest episodes.  Effort is diffused instead of aligned.  Promotions are based on sucking up to the most difficult and nasty people, not on merit.

Teamwork, productivity, responsibility, efficiency, creativity and taking reasonable risks are decreased.  The best people leave as soon as they can.

The wrong people or the wrong culture can always find ways to destroy the best operational systems. Your pipeline will leak money and your profits will plummet.

I’ll go into solutions in future posts, but I want to mention one frequently used tactic that does not work to stop dedicated bullies.  It’s based on the false assumption that if we – educate, explain, understand, reason, show the consequences, accept, forgive or make enough attempts to satisfy bullies – then they will become reasonable, civil, professional, friendly and good to work with.  That approach only stops people who are not really bullies, but have forgotten themselves one time and behaved badly.

Determined bullies don’t take your acquiescence as kindness.  They take your giving in as weakness and an invitation to grab for more.  Bullies bully repeatedly and without real remorse.  You won’t get a sincere apology from them.  A sincere apology doesn’t mean anything about how they look.  It means that they change and stop bullying.

I’d like to hear your horror or success stories.

Teach children and teens to be resilient; don’t be defeated by disappointment, hostility, abuse, trauma or bullies.

Are your children and teens resilient?  Do they bounce back after they’ve been disappointed or faced hostility, bullies, abuse or trauma?  Are you resilient?  Do you know how to resist a hostile, abusive, controlling or bullying husband or wife?  Can you resist your self-bullying tendencies?  How about abusive, controlling or bullying friends, relatives or neighbors?  How about at work; hostile, abusive, bullying bosses, managers or co-workers?  Do you bounce back from getting passed over, terminated or fired from a hostile workplace?  You know – lies, yelling, cursing, back-stabbing, verbal abuse, demeaning insults, harassment, false complaints or accusations. According to a Newsweek article written by Mary Carmichael (The Resiliency Gene: A genetic variant may protect some abused kids from depression and other long-term effects) the National Institute of Mental Health is funding studies to find the genes associated with resiliency to hostility, abuse and trauma.  As a former practicing biochemist, I can say that, of course, we’ll find genes associated with almost every pattern of behavior.

But, I think it’s a dead end if we focus merely on the genetic expressions of what’s going on.

Why do I think it’s a dead end?  Because you end up thinking that either you have the right stuff or you don’t.  That belief won’t help your children develop strength of character or as much resilience as they can.  For example, contrast the behavior of the teen in cyber-bullying suicide case with the teen who was acquitted of punching a racist tormentor . . Worrying about the resiliency gene won’t help you be courageous either.  You’ll remain a victim; hoping the system can be made 100 percent safe and fair.  You’re better off thinking that you can develop the right stuff to protect yourself, to create a bully-free environment.  That approach to make the world totally and completely safe is being tried right now in our schools .

Resiliency is something that we’ve seen and studied throughout history.  For example, in their elegant studies of about 700 famous men and women (“Cradles of Eminence,” 1962), Victor and Mildred Goertzel, called the eminent survivors of childhood abuse and trauma, “The Invulnerables.”  Our history is full of men and women who failed and then bounced back, struggled and succeeded.

In my coaching of adults (including parents wanting to know how to help their children), I encourage them to focus on the “free will” aspects of their lives.  You have much more control over what you create in life right now, than you do over your genetics.  No matter what life throws at us, whether we’re subjected to natural disasters, large scale human destruction or individual family brutality and trauma, we all must struggle to rise above those events in order to create as great a life as we can.  We can take charge of our efforts  even though we can’t control the results.

Inspire your children by them to look back at their inheritance.  Think of what their ancestors must have lived through.  No matter what their ancestry, they come from an unbroken line of men and women who survived drought, flood, plague, famine, disease, war, uprooting, slavery, rape and every other form of disappointment, hostility, control, abuse, brutality and trauma known.  Everyone one of their ancestors survived long enough to make a baby who grew up to make a baby who grew up to make a baby … until they were born.  If one of their ancestors hadn’t grown up to do his or her part, they wouldn’t be here.  They have a legacy of survivors.

Also think of their mental and spiritual inheritance.  There must have been people who took in some of their ancestors and nurtured, encouraged and stimulated them; even though they weren’t blood relatives.  Despite all the abuse and trauma, here they are.  They have the legacy of survivors.  Stop worrying about their genes and start training them to be mentally, emotionally and spiritually strong.  Start helping them develop the discipline that’s worthy of all the struggle and effort that went into getting them here.

I remember the stories of what my grandparents went through in order to get here.  They didn’t have credit cards, cell phones, health insurance or own their homes.  How can I let them down by not living as gloriously as I can?  How can I let them down by not encouraging my children to do the same – no matter what their genetics has given them?